The Haves and the Have Nots

The Haves and the Have Nots : The Abuse of Power and Privilege in the Workplace ... and How to Control It

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The Haves and Have Nots introduces a unique framework for understanding how employees' efforts depend on their identification with the organization, how employee/employer ties are built and broken, and how enterprises can achieve powerful competitive advantage by overcoming their tendencies to create "haves" and "have nots." Drawing on extensive case studies, it identifies the real psychological reasons why executives demand unfair special privilege, shows how this undermines the organization, and offers proven, practical solutions.
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Product details

  • Hardback | 208 pages
  • 157.5 x 237.2 x 20.8mm | 517.1g
  • Upper Saddle River, United States
  • English
  • 0130497665
  • 9780130497666

Table of contents



1. Messages from Bosses to Employees: Arrogance and Alienation in Organizations.

Above and Beyond Job Descriptions. Identification's Future. Managing Us versus Managing Them. Mistaking What for How. Moving Toward We: The Three Rs of Work Life.

2. The First R-Rewards: Compensating Privilege.

More Than Money. Compensating Privilege. Privileges, Profits, and Shareholder Interest. Bonuses for Bungling. Recruitment and Retention. What's Fair? Rewarding We.

3. The Second R-Respect: Working with Authority.

We Rules. Micromanaging. The Boss Club. It-Is-All-Business. The Issue Is Displacement, Not Unemployment, Stupid! Sacrificing Them. With All Due Respect. Communication. Organization Support-Plans for Training and Education. Exploration of Alternatives.

4. The Third R-Recognition: Voice Lessons.

Voice and Productivity. Voice and Work Relationships. Voice and Employee Well Being. Voice Recognition. Not Voice Alone. Charisma and Voice.

5. What Money Can't Buy, and How to Buy It: Changing Bosses' Messages.

Managing the Three Rs: Rewards. Managing the Three Rs: Respect. Managing the Three Rs: Recognition.

6. Bonds of We, Barriers of They: Binding Fractures.

Promotive Tension. We Are Better. Employee Theft. We-Boosting: Elevating Our Status by Diminishing Theirs.

7. Affirming Employees: To Us from Them.

Affirm Employees as Contributors. Affirm Employees as Workers. Affirm Employees as Members of Outside Groups. Affirm Employees as Individuals with Physical and Psychological Needs. Paternalism: Making Them into Our Burden. What We Guarantees.

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About Harvey Hornstein

DR. HARVEY A. HORNSTEIN has served as Professor in the Department of Social and Organizational Psychology at Columbia University for over 30 years, including nine years as Chair of the graduate training program in psychology at Columbia's Teachers College. He has consulted with executives in 15 countries, in industries including technology, banking, insurance, air travel, chemicals, and entertainment.

His eight books include Cruelty and Kindness: A New Look at Aggression and Altruism, Managing Human Forces in Organizations, Managerial Courage: Revitalizing Your Organization Without Sacrificing Your Job, and Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace.
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