Handling Face-to-face Enquiries in Library and Information Work (2 Days)

Handling Face-to-face Enquiries in Library and Information Work (2 Days) : Library Association Training Package

  • Mixed media product

List price: US$735.21

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Description

This course is designed as a modular two-day programme for LIS staff. It can be delivered either as it stands, or as 13 separate sessions ranging from 30 to 120 minutes. The course contents include: introduction and objectives; what is a face-to-face enquiry? - the role of interviewing; creating the right conditions; planning and preparation - introducing the interview; case study and role plays; questioning techniques; information gathering; listening skills; awkward customers and situations; different approaches for different situations; and action planning.show more

Product details

  • Mixed media product | 57 pages
  • 210 x 297mm
  • Facet Publishing
  • Library Association Publishing (Own distribution)
  • London, United Kingdom
  • 1856043320
  • 9781856043328

Table of contents

Day one: introduction and objectives; what is a face-to-face enquiry? - the role of interviewing; creating the right conditions; planning and preparation - introducing the interview; case study and role plays; questioning techniques; information gathering. Day two: review and preview; listening skills - summarizing; awkward customers and situations - role plays; different approaches for different situations - role plays; action planning; review and evaluation.show more