Handling the Difficult Customer

Handling the Difficult Customer : 1 PAL 15 Minutes Unrated, Closed Captions [ TAT112 ]

  • DVD video

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In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to effectively deal with them.
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Product details

  • DVD video
  • South Yarra, Australia
  • 1921409851
  • 9781921409851