The Handbook for Quality Management

The Handbook for Quality Management : A Complete Guide to Operational Excellence

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The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on
effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

Business-integrated quality systems

Organizational structures

The quality function

Approaches to quality

Customer-focused organizations

Integrated planning

Strategic planning

Understanding customer expectations and needs


Organizational assessment

Process control

Quantifying process variation

Quality audits

Supply chain management

Continuous improvement

Effective change management

Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches

Management of human resources

Motivation theories and principles

Management styles

Resource requirements to manage the quality function

Over the past 40 years, the quality management
discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper
understanding and application of quality management
in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.

The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

Clearly defines quality management principles and their application within a cross section of industries

Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management

Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments

Discusses controls such as statistical process control, audits, and supply chain management

Explains the stages of continuous improvement

Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others

Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at
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Product details

  • Hardback | 512 pages
  • 193.04 x 236.22 x 38.1mm | 975.22g
  • MCGRAW-HILL Professional
  • New York, United States
  • English
  • 2nd edition
  • black & white illustrations, black & white tables, figures
  • 0071799249
  • 9780071799249
  • 1,081,622

About Thomas Pyzdek

Thomas Pyzdek is a Six Sigma consultant with
more than 40 years of experience in the field. His clients include Ford, McDonald's, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality Edwards
Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also received a Lean Six Sigma Leadership award from
the American Quality Institute.

Paul Keller is President and Chief Operating
Officer with Quality America, Inc. He has developed and implemented successful Six Sigma and quality improvement programs in service and manufacturing environments. He is the author of several books, including The Six Sigma Handbook, Third Edition (coauthor), and Six Sigma Demystified.
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