Get What You Want at Work

Get What You Want at Work : The Complete Personal Skills Guide for Career Advantage

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To be successful at work you need to be good at your job. You know that. And you are. However, to achieve your maximum potential, and to really get what you want at work, you need more than just to meet your targets. That's what this book is about. There is a whole raft of personal skills that you need to give yourself the best chance of getting the right result for you, in every situation. And these personal skills can be learned, practiced and mastered, until they become second nature. You'll be more effective and more productive. You'll exude more confidence, be perceived as more authoritative and win people over every time. You'll get noticed, and you'll get on. "Get What You Want at Work" sets out the whole range of essential skills in practical, no-nonsense style. By the time you reach the end of the book, you'll be operating like a professional with many more years' experience, you'll impress people wherever you go and persuade the trickiest of people to give you what you want. And you'll deserve it. Related title How to Handle Tough Situations/Ros Jay/0273 656031
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Product details

  • Paperback | 160 pages
  • 156 x 233 x 10mm | 290g
  • Prentice-Hall
  • Harlow, United Kingdom
  • English
  • 0273663003
  • 9780273663003

Table of contents

Introduction 1. So, what do you want? Importance of being clear on what you want in your own mind And clear in communication to other people Stopping and thinking 2. Have confidence Greeting people Finding the right words Knowing what you're doing 3. Be assertiveSubmission and aggression Respect for others Expressing your feelings Saying 'no' 4. Dealing with difficult behaviourHandling your own emotions Anger Sulking Emotional blackmail 5. Impress your bossDos and don'ts 6. Learn to listenActive listening Silent signals Getting other people to listen 7. Managing projects Planning a meeting What to say Getting results 8. Managing people Taking people with you What's in it for them? Relationships and networks 9. Coping with stress Interruptions Work overload Nerves 10. Improve your personal profilePersonal image Likeableness Visibility 11. Working effectivelyMaking time Getting organised Prioritising 12. Be creativeThe creative approach Creative techniques 13. Be persuasiveThe psychology of persuasion Show you're on their side Lead them over to your side 14. NegotiatingWin/win negotiating The bottom line Negotiating techniques
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Review quote

"Well laid out and clearly written this is a text to scan from time to time and pick the useful pars to develop the skills most used by you" "Journal of Institute of Leadership and Management", Feb/Mar 03
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About Ros Jay

Ros Jay is a freelance writer and editor. She writes on a range of business topics specialising in marketing and communication-related subjects. She also writes for and edits corporate magazines both in print and on the net. Ros is a senior associate of the Institute of Direct Marketing, and she believes in practical coping mechanisms, for last minute people or those new to a subject.
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