Front Office Operations and Auditing Workbook

Front Office Operations and Auditing Workbook

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For courses in Front Office Management, Hotel Operations, and Lodging Operations.This hands-on workbook with computer tutorial reinforces learning guest accounts receivable management. It lays out all the components of the night audit and provides students with the basic tools necessary to transfer their understanding to the many computer systems developed.
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Product details

  • Paperback | 213 pages
  • 212.6 x 279.4 x 19.1mm | 648.65g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 2nd edition
  • 0130324930
  • 9780130324931

Back cover copy

The goals of the Front Office Operations and Auditing Workbook, Second Edition have evolved over the years. The workbook begins with exercises to provide the user with a clearer insight into front office and guest accounting and operations. This is accomplished by having the student begin by performing a simple, manual audit of the guest accounts receivable.

In the first section, the student performs an entire day's front office transactions before beginning the audit itself. The preliminary front office guest management part of the exercise should put front office accounting operations into cycled perspective.

The "computer" section of this book is designed to illustrate how front office operations flow from the manual foundation which we have laid in the context of an actual property management system. This section helps students understand that the primary goal is to provide guests with excellent, quick service and the hotel with accurate records.

In order to help provide tools for constant quality management and guest services, this latest edition contains an entirely new section on operational auditing in the front office and for guest services. This new section on front office operational auditing can serve many purposes. Most importantly, it aids the student in getting an overview of how the functions they read about in their textbook are actually applied and evaluated. With the addition of the operational auditing section, the Front Office Operations and Auditing Workbook, Second Edition goes well beyond traditional accounts receivable and income auditing.
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Table of contents

Introduction. Preface. Notes to Instructors. Notes to Students. MANUAL NIGHT AUDIT INSTRUCTIONS AND EXERCISE. 1. The Night Audit of Accounts Receivable. 2. Night Audit Formula. 3. Directions for the Student Exercise. 4. Sample Job Analysis for the Manual Night Audit. 5. Sample Night Audit Exercise for the University Inn. 6. Night Audit Exercise for the University Inn-Problem Set Number I. 7. Night Audit Exercise for the University Inn-Problem Set Number II. 8. Instructions and Use for Front Office Operations and Night Audit Workbook Companion CD v1.3. 9. The Front Office and Guest Service Operational Audit. 10. Hotel Front Office Operational Audit Form. Appendix: Manual Night Audit Forms.
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