First, Break All the Rules

First, Break All the Rules : What the World's Great Managers Do Differently

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In "First, Break All the Rules," Gallup presents the remarkable findings of its massive in-depth study of great managers those who excelled at turning each employee s talent into performance. The world s greatest managers differ in sex, age, and race. They employ different styles and focus on different goals. Despite their differences, great managers share one trait: They break virtually every rule conventional wisdom holds sacred. They don t believe that, with enough training, a person can achieve anything he sets his mind to. They don t try to help people overcome their weaknesses. They disregard the golden rule. They even play favorites. Companies compete to find and keep the best employees using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. This amazing book explains how the best managers select employees for talent rather than for skills or experience, how they set expectations, how they motivate people, and how they develop people. Gallup s research based on 80,000 managers in 400 companies produced twelve simple questions that distinguish the strongest departments of a company from the rest. "First, Break All the Rules" introduces this essential measuring stick and proves the link between employee opinions and productivity, profit, customer satisfaction, and rate of turnover."show more

Product details

  • Hardback | 270 pages
  • 160.02 x 238.76 x 27.94mm | 453.59g
  • Simon & Schuster Ltd
  • London, United Kingdom
  • English
  • 0684852861
  • 9780684852867
  • 117,831

Review quote

Harriet Johnson Brackey"Miami Herald"Finally, something definitive about what makes for a great workplace. Bradbury H. AndersonPresident and COO, Best BuyThis book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. David P. NortonPresident, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard"The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Bernie Marcusformer Chairman and CEO, Home DepotWithin the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. Jeffrey PfefferProfessor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First"Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Kevin CuthbertVice President, Human Resources, Swissotel"First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Marilyn Carlson NelsonPresident and CEO, Carlson CompaniesAs the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. Kevin Cuthbert Vice President, Human Resources, Swissotel "First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Bradbury H. Anderson President and COO, Best Buy This book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. Michael W. Morrison Dean, University of Toyota This is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. "First, Break All the Rules" is a critical resource for every front-line supervisor, middle manager, and institutional leader. Jeffrey Pfeffer Professor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First" Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Bernie Marcus former Chairman and CEO, Home Depot Within the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. David P. Norton President, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard" The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Harriet Johnson Brackey "Miami Herald" Finally, something definitive about what makes for a great workplace. Marilyn Carlson Nelson President and CEO, Carlson Companies As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. ""First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit." Kevin Cuthbert Vice President, Human Resources, Swissotel" "As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future."-Marilyn Carlson Nelson President and CEO, Carlson Companies "The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. First, Break All the Rules shows us how."-David P. Norton President, The Balanced Scorecard Collaborative, Inc.; coauthor of The Balanced Scorecard "Within the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of people in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization."-Bernie Marcus former Chairman and CEO, Home Depot "Finally, something definitive about what makes for a great workplace."-Harriet Johnson Brackey Miami Herald "First, Break All the Rules is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit."-Kevin Cuthbert Vice President, Human Resources, Swissotel "This is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. First, Break All the Rules is a critical resource for every front-line supervisor, middle manager, and institutional leader."-Michael W. Morrison Dean, University of Toyota "This book challenges basic beliefs of great management with powerful evidence and a compelling argument. First, Break All the Rules is essential reading."-Bradbury H. Anderson President and COO, Best Buy "Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, First, Break All the Rules is a must-read."-Jeffrey Pfeffer Professor, Stanford Business School and author of The Human Equation: Building Profits by Putting People First Kevin CuthbertVice President, Human Resources, Swissotel"First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Marilyn Carlson NelsonPresident and CEO, Carlson CompaniesAs the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. Jeffrey PfefferProfessor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First"Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Bernie Marcusformer Chairman and CEO, Home DepotWithin the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. David P. NortonPresident, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard"The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Bradbury H. AndersonPresident and COO, Best BuyThis book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. Harriet Johnson Brackey"Miami Herald"Finally, something definitive about what makes for a great workplace. Michael W. MorrisonDean, University of ToyotaThis is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. "First, Break All the Rules" is a critical resource for every front-line supervisor, middle manager, and institutional leader.show more

Rating details

26,523 ratings
3.91 out of 5 stars
5 34% (8,937)
4 35% (9,346)
3 23% (6,014)
2 6% (1,462)
1 3% (764)
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