Exceptional Customer Service

Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty and Boost Profits

3.87 (39 ratings by Goodreads)
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When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.show more

Product details

  • Paperback | 224 pages
  • 138 x 212 x 18mm | 222.26g
  • Adams Media Corporation
  • Holbrook, MA, United States
  • English
  • Revised
  • 2nd Revised edition
  • 1605500380
  • 9781605500386
  • 852,127

About Lisa Ford

Lisa Ford, CSP, CPAE, is a speaker with over 20 years of experience presenting to businesses, associations and government. David McNair brings over 25 years of experience in the fields of Organisational and Leadership Development. Bill Perry has enjoyed a distinguished career as a writer and author, college professor, consultant, public speaker, and seminar leader.show more

Rating details

39 ratings
3.87 out of 5 stars
5 28% (11)
4 41% (16)
3 23% (9)
2 5% (2)
1 3% (1)
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