Effective Telephoning

Effective Telephoning

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Effective Telephoning builds learners' confidence in making and receiving calls in English. The ten free-standing units focus on a range of skills such as preparing and structuring a call, dealing with messages and answerphones, and responding to situations in the most appropriate way. The calls take place between an American and a British company, presenting learners with a variety of language models and business styles.show more

Product details

  • DVD
  • 135 x 190 x 15mm | 87g
  • Oxford University Press
  • Oxford, United Kingdom
  • English
  • Student edition, Teacher’s edition
  • Student, Teachers Guide
  • 0194595463
  • 9780194595469