Effective Outsourcing : Practice and Procedures
No matter what type of outsourcing procedure you're involved in, this handy book is a one-stop shop for practical help. "Effective Outsourcing" gives the reader all the information needed to outsource successfully, even with limited financial, technical and legal resources. Particular emphasis is placed on negotiating principles and practical management of the outsourcing process. Precedents are featured for a number of types of outsourcing and include useful schedule templates for IT, catering, business process outsourcing (BPO) and warehousing/logistics. Laid out in an easy-to-follow format, this practical title ensures that relevant information is quickly and easily accessible. This title also includes: all relevant processes and issues in just one volume; illustrative case studies; unique precedents and schedule templates; bullet lists; and practical management of the outsourcing process.
- Audio cassette | 404 pages
- 31 Jul 2004
- Lexisnexis UK
- London, United Kingdom
Table of contents
Contents: 1. History and Trends in Outsourcing 2. The Outsourcing Decision a. Why outsource? b. Key Objectives i. Cost saving ii. Individual Service Improvement iii. Access to better procurement and consultancy 3. The Outsourcing Process a. Tendering b. Establishing a Base Case c. Making the outsourcing decision - Critical factors in how not to make the wrong decision i. Too high expectations ii. Poor Base Case iii. The need for a Project Sponsor iv. Too quick to contract 4. Tendering a. Principles of Tendering i. Need for Tendering ii. Public Procurement Rules b. From in-house to outhouse c. From existing contractor to new contractor 5. The Negotiation Process a. The need for tendering b. Establishing a team c. Establishing a negotiation strategy d. Project Planning e. Project leadership and Project Sponsorship 6. The legal process a. A document structure b. A schedule structure i. The importance of good schedules ii. Who drafts the schedules? Lawyers or laymen? c. A drafting responsibili