E-Service : New Directions in Theory and Practice

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This text provides a collection of different perspectives on ''e-Service'' and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
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Product details

  • Book | 348 pages
  • M.E. Sharpe
  • Armonk, United States
  • 076562009X
  • 9780765620095