Dollars Through the Doors

Dollars Through the Doors : A Pre-1930 History of Bank Marketing in America

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Description

By the 1930s, banks in America had transformed themselves from passive responders to aggressive seekers of business, converting toward a market orientation by developments in service philosophy, segmentation of customers, and by transformation of staff. Bankers focused on building confidence among the populace, increasing transaction speed, and increasing security of operations. They also developed special marketing mixes based on gender, age, and affinity groups. They were also aware of the need to develop a positive spirit among the bank staff to increase productivity and to create better customer relations.
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Product details

  • Hardback | 240 pages
  • 155.96 x 233.93 x 14.22mm | 512.56g
  • Praeger Publishers Inc
  • Westport, United States
  • English
  • 0313299218
  • 9780313299216

Table of contents

Acknowledgments Source Abbreviations Introduction Service Service Quality Service Thought Segmentation Age Segmentation Gender Segmentation Nationality and Race Segmentation User Status Segmentation Geographic Segmentation Socioeconomic and Credit End Use Segmentation Staff Welfare Work Organization Conclusion Appendix Selected Bibliography Index
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About Richard Germain

RICHARD N. GERMAIN is an Associate Professor of Marketing at Oklahoma State University. Dr. Germain has research and publishing interests in marketing history and physical distribution management.
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