Doctors Talking with Patients/Patients Talking with Doctors : Improving Communication in Medical Visits
Medical visits are often less effective and satisfying than they would be if doctors and patients better understood the communication processes conducive to the attainment of mutual goals. The verbal and nonverbal exchanges that take place between doctor and patient affect both participants and can result in a range of positive or negative psychological reactions--including comfort, alarm, irritation, or resolve. "Talk" is broadly interpreted and is shown, on the basis of extensive research evidence, to have far-reaching impact. Roter and Hall set out specific, scientifically established principles and recommendations for improving doctor-patient relationships. They describe the process of communication, analyze the social and psychological factors that color doctor-patient exchanges, and detail changes that will benefit both parties. In recognizing the critical importance of the social process to sound medical care, the authors offer needed encouragement and principles of action to doctors and patients alike.
- Paperback | 215 pages
- 152.4 x 231.14 x 17.78mm | 362.87g
- 28 Jul 1993
- Greenwood Press
- Westport, United States
- 2nd ed.
"Doctors Talking with Patients/Patients Talking with Doctors is a treasure-trove of information about patient-doctor communication. . . . This book provides an impressive distillation of the important literature on this topic, much of it originating with Roter and Hall themselves. Roter and Hall provide fact and opinion succinctly and elegantly, in sufficient detail but without wasting words. . . . YThey have summarized a large part of medicine. As astute analysts of the spoken word, they unravel patient-doctor communication. The nuggets of information that come from this unraveling will be helpful to practitioners and students of medicine. A careful reading of this book can provide a solid understanding of what is now known about verbal interactions between patients and doctors. Because this information is so fundamental, it would be marvelous if every medical student read this book. Similarly, it would be marvelous if every practicing physician read it."-New England Journal of Medicine