Diversity at Work
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Diversity at Work : The Practice of Inclusion

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This book outlines the key issues involved in framing, designing, and implementing inclusion initiatives for organizations and groups. It offers ideas for helping individuals develop competencies for inclusion. It shows how to apply the practices of inclusion and provides a unified model by employing diverse voices to address a range of related topics in multiple contexts. It also contains examples of how diversity and inclusion has worked in a variety of settings. The book is includes information from topic experts, including internal and external change agents and academics.
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Product details

  • Hardback | 672 pages
  • 153 x 235 x 51mm | 1,050g
  • John Wiley & Sons Ltd
  • Chichester, United Kingdom
  • English
  • 1. Auflage
  • 0470401338
  • 9780470401330
  • 1,936,483

Flap copy

How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP's Professional Practice Series) presents detailed solutions for the challenge of inclusion--how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors--all topic experts ranging from internal and external change agents to academics--effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors' diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook:

Explains how to conceptualize, operationalize, and implement inclusion in organizations. Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples. Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion. Addresses international and multicultural perspectives throughout, including many examples. Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts. Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fields--as well as anyone interested in enhancing the workplace--with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations.

This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.
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Back cover copy

Praise for "Diversity at Work: The Practice of Inclusion"

"Ferdman & Deane have done a masterful job of organizing into a coherent whole the various practices, philosophies, and frameworks of the diversity and inclusion field. This book is a timely must-read for anyone interested in this important organizational and global challenge."
Price M. Cobbs, M.D., founder, Diversity Collegium, and author, "Cracking the Corporate Code"

"This exceptional volume is an invaluable, thought-provoking resource for anyone involved in designing, managing, and learning from initiatives to develop competencies that support individual, group, and organizational inclusiveness."
Susan E. Jackson, Ph.D., distinguished professor, Rutgers University, and former president, Academy of Management

""Diversity at Work" is the most thorough treatment of what is required to create a diverse and inclusive workforce for the 21st century that I have read. This book is must reading for CEOs and general managers who truly want to leverage diversity as a resource for learning, innovation, and high performance."
David A. Thomas, Ph.D., dean and William R. Berkley Chair, McDonough School of Business, Georgetown University and co-author, "Breaking Through: The Making of Minority Executives in Corporate America"

"This scholarly-based, practically-minded volume speaks to the challenges of organization leaders, HR managers, change specialists, and coaches who aspire to create unity in diversity."
Philip H. Mirvis, Ph.D., co-author, "Beyond Good Company"

"Ferdman & Deane have assembled a group of renowned experts who, in beautifully crafted chapters, provide guidelines for creating diverse organizations that truly matter."
Peter Salovey, Ph.D., president and Chris Argyris Professor of Psychology, Yale University

"A powerful collection of insights into inclusion today. This book adds greatly to the body of knowledge and thinking about inclusion in the workplace--which has been our life work for over 30 years."
Frederick A. Miller & Judith H. Katz, Ed.D., co-authors, "The Inclusion Breakthrough "and" Opening Doors to Teamwork and Collaboration"

"Whether you are working to build systems that support inclusion, to enhance an organization's collective ability to collaborate across diverse groups, or to lead in a more authentic and inclusive way, you will benefit from the deep knowledge, cutting-edge applications, and inspiration found in the pages of this remarkable volume."
Cynthia McCauley, Ph.D., senior fellow, Center for Creative Leadership

""Diversity at Work" provides a practical roadmap for all types of organizations seeking research-based information and guidance on leadership, organization development, and change management focused on diversity and inclusion."
Joseph A. Cordero, director, Office of Ethics and Compliance, County of San Diego

"This most-needed study of the inherent linkage between diversity and inclusion and the organization development fields is a must read. If OD and D&I are to truly flourish and fulfill their promise, the silos between them must come down. This book will help break down those walls!"
Steve Humerickhouse, executive director, The Forum on Workplace Inclusion
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Table of contents

List of Tables, Figures, and Exhibits xiii Foreword xvii Allan H. Church and Janine Waclawski Preface and Acknowledgments xxi Bernardo M. Ferdman and Barbara R. Deane The Editors xxxiii The Authors xxxv Part One: Frameworks for Understanding Inclusion 1 1 The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework 3 Bernardo M. Ferdman 2 Communicating About Diversity and Inclusion 55 V. Robert Hayles Part Two: Individual and Interpersonal Perspectives and Practices 91 3 Creating Inclusion for Oneself: Knowing, Accepting, and Expressing One s Whole Self at Work 93 Bernardo M. Ferdman and Laura Morgan Roberts 4 Strengthening Interpersonal Awareness and Fostering Relational Eloquence 128 Ilene C. Wasserman 5 Intercultural Competence: Vital Perspectives for Diversity and Inclusion 155 Janet M. Bennett 6 The Work of Inclusive Leadership: Fostering Authentic Relationships, Modeling Courage and Humility 177 Placida V. Gallegos Part Three: Organizational and Societal Perspectives and Practices 203 7 From Diversity to Inclusion: An Inclusion Equation 205 Mary-Frances Winters 8 Inclusive Human Resource Management: Best Practices and the Changing Role of Human Resources 229 Lynn R. Offermann and Tessa E. Basford 9 Inclusive Organization Development: An Integration of Two Disciplines 260 Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller 10 The Development of Inclusive Leadership Practice and Processes 296 Lize Booysen 11 Creating Inclusive Climates in Diverse Organizations 330 Lisa H. Nishii and Robert E. Rich 12 Models of Global Diversity Management 364 Karsten Jonsen and Mustafa Ozbilgin 13 Fostering Inclusion from the Inside Out to Create an Inclusive Workplace: Corporate and Organizational Efforts in the Community and the Global Society 391 Michalle E. Mor Barak and Preeya Daya Part Four: Key Application Issues and Domains 413 14 Global Benchmarks for Diversity and Inclusion 415 Julie O Mara 15 The Chief Diversity Offi cer s View of the Diversity and Inclusion Journey at Weyerhaeuser 431 Effenus Henderson 16 Creating Diverse and Inclusive Colleges and Universities 451 Kumea Shorter-Gooden 17 Fostering Inclusion from the Outside In: Engaging Diverse Citizens in Dialogue and Decision Making 482 Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown 18 Building a Culture of Inclusion: The Case of UNAIDS 506 Alan Richter 19 Inclusion at Societal Fault Lines: Aboriginal Peoples of Australia 520 Charmine E. J. Hartel, Dennis Appo, and Bill Hart Part Five: Moving Forward 547 20 Inclusion as a Transformational Diversity and Business Strategy 549 Michael L. Wheeler 21 An I/O Psychologist s Perspective on Diversity and Inclusion in the Workplace 564 Angelo S. DeNisi 22 Inclusion: Old Wine in New Bottles? 580 Stella M. Nkomo 23 Practicing Inclusion: Looking Back and Looking Ahead 593 Bernardo M. Ferdman and Barbara R. Deane Name Index 601 Subject Index 613
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About Barbara R. Deane

Bernardo M. Ferdman, Ph.D. (Editor) is professor of organizational psychology at Alliant International University in San Diego and a leadership and organization development consultant. He is a SIOP Fellow and consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, Latinos & Latinas in the workplace, and bringing one's whole self to work. Barbara R. Deane (Associate Editor) is editor-in-chief for DiversityCentral.com and the Cultural Diversity at Work Archive and vice-president of The GilDeane Group, Inc. She writes, edits, consults, and speaks on diversity and inclusion and cross-cultural business issues. A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.
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