Difficult People and Situations

Difficult People and Situations : 4 PAL DVDs + Workbook with Activities, Handouts and Full Script Unrated, Closed Captions [ DIFFSET ]

  • DVD video

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A series of 4 outstanding dramatized DVDs - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers: 0pen communication, conflict resolution, and teamwork; leadership, feedback and problem solving; diversity, bullying and sexual harassment; customer service, managing complaints and quality assurance. Ideal for managers, teams and staff at all levels.show more

Product details

  • DVD video
  • Seven Dimensions
  • South Yarra, Australia
  • 1921635053
  • 9781921635052