Difficult Conversations
30%
off

Difficult Conversations : How to Discuss What Matters Most

4.08 (10,500 ratings by Goodreads)
By (author)  , By (author)  , By (author)  , Foreword by 

Free delivery worldwide

Available. Dispatched from the UK in 3 business days
When will my order arrive?

Description

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
show more

Product details

  • Paperback | 352 pages
  • 129 x 198 x 21mm | 245g
  • London, United Kingdom
  • English
  • 0670921343
  • 9780670921348
  • 77,136

About Bruce Patton

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
show more

Rating details

10,500 ratings
4.08 out of 5 stars
5 39% (4,100)
4 37% (3,864)
3 19% (1,962)
2 4% (427)
1 1% (147)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X