Developing CISCO IP Phone Services

Developing CISCO IP Phone Services : A CISCO Avvid Solution

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Cisco IP telephones provide a dizzying array of services beyond the initial benefits of placing calls across network lines. Deploying Phone Services for Cisco AVVID (Architecture for Voice, Video, and Integrated Data) helps those responsible for managing these systems get the most out of these added services. Written by team members from Cisco Systems(R) Enterprise Voice group, Deploying Phone Services for Cisco AVVID helps readers master enabling these services and includes a CD simulation of CallManager to help bring the learning to more

Product details

  • Mixed media product | 288 pages
  • 185.42 x 228.6 x 17.78mm | 476.27g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 1587050609
  • 9781587050602

Table of contents

Foreword. Introduction. 1. How This Book Can Help You Achieve Business Goals. Increase Productivity. Gain the Competitive Advantage. Generate Revenue. If You Want Something Done Right-. Can I Get Rich Developing Services? Deploying Services on Cisco IP Phones. Tips for Building Successful Services. About the CD-ROM. Forum on HotDispatch. The Horse's Mouth. AAC Associates. Berbee. Calence. Conclusion. 2. The Basics. CallManager Architecture. Key Components of the Network Architecture. Low-level Networking. Higher-level Communication Protocols. The Cisco IP Phone. IP Phone Services Capability. Phone-Initiated Service. Beyond Simple Text. What Is an IP Phone Service? The Services Menu. Service Architecture. Web Servers, Web Development. Already a Web Developer? Languages. Scripting Languages. Hybrid Systems. XML. A History Lesson. The Highly Improved Modern World. HTTP-A Generic Envelope. XML-A Generic Wrapper. XML-What is it? XML-A Few Details. XML Tools. A Simple Sample. Using XML Objects. Training and Support for the Cisco IP Phone Services SDK. Additional Resources, Further Reading. Networking Infrastructure. Administration, Programming, and Care of Web Servers. Administration of CallManager. Conclusion. 3. Phone Services Primer. How to Do it, in a Nutshell. XML and Cisco IP Phones. Services and Directory Architecture. Providing Help for Your Services or Redirecting the i Button. HTTP and Cisco IP Phones. HTTP Client. HTTP Server. Identifying a Requesting Client Device. Push vs. Pull. URIs. Stream Control. Soft Key Support for Directories and Services. New Characters for Cisco IP Phones. Security. Client Authentication. Authenticating to the Phone's HTTP Server. Fail Over and Fail Back. Conclusion. 4. Using Cisco IP Phone XML Objects and Tags. Using Soft Keys and URLs/URIs. Understanding Objects. CiscoIPPhoneMenu. Definition. CiscoIPPhoneText. Definition. CiscoIPPhoneInput. Definition. CiscoIPPhoneDirectory. Definition. Custom Directories. CiscoIPPhoneImage. Definition. CiscoIPPhoneGraphicMenu. Definition. CiscoIPPhoneIconMenu. Definition. CiscoIPPhoneExecute. Definition. CiscoIPPhoneResponse. Definition. CiscoIPPhoneError. Definition. XML Considerations. Mandatory Escape Sequences. Cisco IP Phone XML Object Quick Reference. 5. Using HTTP. HTTP Requests and Responses. HTTP Client. Cisco IP Phone Browser Request Method: GET. HTTP Client Headers. HTTP Client Sessions. HTTP Server. Push. Accessing Device Information. Conclusion. 6. XML Conventions. What is XML? Structured Documents. XML Basics. Tags. Attributes. Elements and Content. Objects. An XML Browser that Ships with Windows. Nitty-gritty. The Prolog. Escape Sequences. Comments. XML Structure Rules-Your Friend the Schema. Rules-Who Needs Them? Two Varieties of Schema. DTD Out-XML Schema In. Validating. Debugging XML Problems. Need More? Conclusion. 7. Building a Service. Enhancing the End User's Experience. Guidelines for Custom Soft Keys. Web Server Error Messages. Version Compatibility. Voice Anomaly Tracking (VAT) Service. VAT Service Overview. Conclusion. 8. Building a Directory. Behavioral Differences with Directories vs. Services. Designing a Directory Using Primitives. Making the Directory Appear on Cisco IP Phones. Making a Directory with the LDAP Search COM Object. Conclusion. 9. Integrating a Service with Cisco IP Phones. Using CallManager Administration. Adding a Phone Service. Updating or Deleting a Phone Service. User Subscription. Providing Default Services to All Phones. Appending the Device Name. Conclusion. 10. Techniques for Advanced Services. Adding Graphics. Generating Graphics for Applications Using Arrays. Numeric Digits to CiscoIPPhoneImage Sample. Runtime Conversion of Graphics. Manipulating Graphics at Runtime. Capturing the Phone's Display. Pushing Content. Conclusion. 11. XML Development Tools. Graphics Conversion Control. Server-side Conversion. Installation. Methods and Properties. An Example. URL Proxy Control. Installation. Methods and Properties. A Short Example. LDAP Search Control. Installation. Use. Output Options. An Example. Photoshop Graphics Filter. Installation. Validator. Installation. Using Validator. Conclusion. 12. Cisco CallManager Simulator. The Function of CM-Sim. The TFTP Server Role. The CallManager Role. Routing Calls. Limitations. CM-Sim Installation. System Requirements. Using CM-Sim. Configuring CallManager. Phone Setup. Step 1-Enable Network Configuration Changes. Step 2-Enable the Alternate TFTP Server. Step 3-Enter the TFTP Address. Step 4-Save and Restart. Configuring the Default Phone Settings. Configuring Specific Cisco IP Phone Settings. Seeing it in Action. Internals. Debugging with Command Line TFTP. Conclusion. Appendix A. Glossary. more

About Mark Nelson

Darrick Deel is a software engineer in the Enterprise Voice, Video Business Unit at Cisco Systems. He is the primary designer of the services and directory infrastructure for Cisco IP Phones.Mark Nelson is a programmer in the Enterprise Voice, Video Business Unit at Cisco Systems. He is currently working on the software for the next generation of Cisco IP Phones.Anne Smith is a technical writer in the Enterprise Voice, Video Business Unit at Cisco Systems. She wrote the original i button help for the first Cisco IP Phone models 7960 and 7940 and is the co-author of Cisco CallManager Fundamentals: A Cisco AVVID more

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