Delivering a Successful e-Information Service

Delivering a Successful e-Information Service

  • Loose-leaf

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Description

Based on a title by Sheila Pantry and Peter Griffiths, this training package is designed to get teams thinking about the purpose and direction of their electronic service provision as a team. With a strong emphasis on providing a customer orientated service and on solutions that work, this one-day pack looks at: what your e-information service can offer; determining who your customers are (information audit); what kind of information do you customers need - and in what formats; budgetary considerations for all involved; and keeping in touch with your customer.show more

Product details

  • Loose-leaf
  • 210 x 297mm
  • Facet Publishing
  • London, United Kingdom
  • 1856045064
  • 9781856045063

Table of contents

- what your e-information service can offer - determining who your customers are (information audit) - what kind of information do your customers need - and in what formats - budgetary considerations for all involved - keeping in touch with your customer.show more