The Death and Life of the American Quality Movement

The Death and Life of the American Quality Movement

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The book provides a comprehensive examination of the quality movement and its importance to US firms. Unlike strategic fads, the quality movement is no less important now than it has ever been. US firms have been slow in the past to pursue quality programs and the book explains the reasons. It describes ways that organizational barriers to these programs can be broken down. The book examines the companies that have applied for the Malcolm Baldrige award what is to be learned from their strengths and weaknesses. Finally, it argues that different kinds of firms need different kinds of quality programs. "One size does not fit all."show more

Product details

  • Hardback | 255 pages
  • 162.56 x 236.22 x 25.4mm | 181.44g
  • Oxford University Press Inc
  • New York, United States
  • English
  • line figures, tables
  • 0195092066
  • 9780195092066

Review quote

"Show[s] that quality programs cannot succeed without committed leadership from top management, decentralized decision making, cross-functional organizational structure, and supportive reward systems--steps the naysayers have not implemented."--Booklist"Whether searching for that initial spark or fuel for renewal of your quality objectives, study of these practical perspectives can energize your program to your advantage."--Robert W. Galvin, Chairman of the Executive Committee, Motorola Inc."This timely and thoughtful volume, edited by one of the leading contributors to the quality movement over the past couple of decades, includes several insightful articles on what is essential for sustained success in TQM efforts. The contributions in this work will prove especially valuable to those already on the path and looking to build momentum and staying power for their quality efforts, as well as for those trying to decide whether to make pursuit of quality management a major focus across their organization."--Steven C. Wheelwright, Graduate School of Business Administration, Harvard University"Federal Express has believed in the importance of the quality movement since we began operations in 1973. The key quality elements outlined in The Death and Life of the American Quality Movement should serve as a blueprint for all managers seeking to bring quality in meaningful ways to their organizations."--Frederick W. Smith, Chief Executive Officer, Federal Expressshow more

About Robert E. Cole

About the Editor: Robert F. Cole is Professor of Organizational Behavior and Industrial Relations, at the Haas School of Business, University of California, Berkeley. He is the author of Strategies for Learning, a U.S.-Japan comparison of work more

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