Customer Service Training 101

Customer Service Training 101 : Quick and Easy Techniques That Get Great Results

3.63 (65 ratings by Goodreads)
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Description

Happy customers are repeat customers. In Customer Success for C# Developers , author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they’re part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues.This updated and expanded second edition of Book provides a user-friendly introduction to the subject, Taking a clear structural framework, it guides the reader through the subject's core elements. A flowing writing style combines with the use of illustrations and diagrams throughout the text to ensure the reader understands even the most complex of concepts. This succinct and enlightening overview is a required reading for all those interested in the subject .We hope you find this book useful in shaping your future career & Business.
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Product details

  • Paperback | 120 pages
  • 152 x 229 x 6mm | 172g
  • English
  • Illustrations, black and white
  • 1548845205
  • 9781548845209

Rating details

65 ratings
3.63 out of 5 stars
5 18% (12)
4 38% (25)
3 31% (20)
2 12% (8)
1 0% (0)
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