Customer Service For Dummies

Customer Service For Dummies

3.49 (61 ratings by Goodreads)
  • Paperback
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Description

Featuring case studies, scripts and the best and worst service scenarios, this guide offers strategies for providing excellent customer service. It also covers such service issues as Internet service, situations and solutions, as well as sending appropriate emails.
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Product details

  • Paperback | 454 pages
  • 188.5 x 235.5 x 29mm | 721.47g
  • John Wiley & Sons Inc
  • Hungry Minds Inc,U.S.
  • Foster City, United States
  • Revised
  • 2nd Revised edition
  • 0764552090
  • 9780764552090

About Keith Bailey

Karen Leland and Keith Bailey are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.
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Rating details

61 ratings
3.49 out of 5 stars
5 25% (15)
4 25% (15)
3 34% (21)
2 8% (5)
1 8% (5)
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