Customer Culture

Customer Culture : How Fedex and Other Great Companies Put the Customer First Every Day

3.83 (12 ratings by Goodreads)
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Description

A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory, application, and results of his CustomerCulture process of creating values-driven, customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory" (referring to new managers marking their territories). Lacks exercises and references. Annotation c. Book News, Inc., Portland, OR (booknews.com)show more

Product details

  • Hardback | 304 pages
  • 160.5 x 237 x 25.9mm | 657.18g
  • Pearson Professional Education
  • FINANCIAL TIMES PRENTICE HALL
  • Harlow, United Kingdom
  • English
  • 0130353310
  • 9780130353313

Rating details

12 ratings
3.83 out of 5 stars
5 33% (4)
4 17% (2)
3 50% (6)
2 0% (0)
1 0% (0)
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