Customer Culture

Customer Culture : How Fedex and Other Great Companies Put the Customer First Every Day

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A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory, application, and results of his CustomerCulture process of creating values-driven, customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory" (referring to new managers marking their territories). Lacks exercises and references. Annotation c. Book News, Inc., Portland, OR ( more

Product details

  • Hardback | 304 pages
  • 160.5 x 237 x 25.9mm | 657.18g
  • Pearson Professional Education
  • Harlow, United Kingdom
  • English
  • 0130353310
  • 9780130353313

Rating details

12 ratings
3.83 out of 5 stars
5 33% (4)
4 17% (2)
3 50% (6)
2 0% (0)
1 0% (0)
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