Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
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Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

4.02 (42,387 ratings by Goodreads)
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Description

The New York Times and Washington Post bestseller that changed the way millions communicate

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul (R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasive
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Product details

  • Paperback | 272 pages
  • 152 x 226 x 15mm | 338g
  • MCGRAW-HILL Professional
  • New York, NY, United States
  • English
  • 2nd edition
  • 0071771328
  • 9780071771320
  • 1,126

Table of contents

Foreword To The Second Edition
Foreword To The First Edition
Preface
Acknowledgments
Chapter 1: What's a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
Chapter 3: Start with Heart
Chapter 4: Learn to Look
Chapter 5: Make It Safe
Chapter 6: Master My Stories
Chapter 7: STATE My Path
Chapter 8: Explore Others' Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
Chapter 11: Putting It All Together
Afterword
Endnotes
Index
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About Kerry Patterson

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide



McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide



McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide



McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Rating details

42,387 ratings
4.02 out of 5 stars
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4 36% (15,230)
3 19% (8,158)
2 5% (2,006)
1 2% (987)
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