Crucial Confrontations

Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

4.08 (4,532 ratings by Goodreads)
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Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.
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Product details

  • CD-Audio
  • 134.62 x 187.96 x 30.48mm | 204.12g
  • American Media International LLC
  • Burlington, United States
  • English
  • Abridged
  • Abridged edition
  • 1932378820
  • 9781932378825
  • 587,186

Rating details

4,532 ratings
4.08 out of 5 stars
5 39% (1,755)
4 37% (1,673)
3 19% (873)
2 4% (174)
1 1% (57)
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