Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.
- 134.62 x 187.96 x 30.48mm | 204.12g
- 01 Nov 2005
- American Media International LLC
- Burlington, United States
- Abridged edition