The Consolidated Services Desk : Exceeding Your Customers' Service Management Expectations
Developing service management strategies is becoming increasingly difficult in expanding enterprise. The department or functional "help desk" in place at most organisations are being overwhelmed by rising call volumes and growing responsibilities and find themselves unprepared to support today's complex distributed business systems. This book offers not only real world strategies for improving the service level in your existing organisation, but also emphasizes the steps you need to take in preparing to support the large-scale distributed enterprise of today and beyond.
- Paperback | 350 pages
- 01 Dec 2000
- ELSEVIER SCIENCE & TECHNOLOGY
- Morgan Kaufmann Publishers In
- San Francisco, United States