The Conflict Survival Kit

The Conflict Survival Kit : Tools for Resolving Conflict at Work

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Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills-such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making-and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.show more

Product details

  • Paperback | 352 pages
  • 200.66 x 251.46 x 22.86mm | 748.42g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • 0131183036
  • 9780131183032
  • 1,996,453

Table of contents

1. The Nature of Conflict PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE 2. Preventing Conflict 3. Approaches to Conflict 4. Working Towards Collaboration PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT 5. The Three Channels of Communication 6. Listening to Resolve Conflict and Build Lasting Relationships 7. The Communication Continua PART III: PREPARING TO RESOLVE CONFLICTS 8. Are you Capable? 9. Opening the Doors to Conflict Resolution PART IV: APPLICATION AND PRACTICE 10. The Building Blocks of Collaboration 11. Integrative Negotiation: Negotiating as Partners 12. Overcoming Barriers to Integrative Negotiation 13. Mediating Conflicts Between Parties 14. Decision Making Choices for the Manager 15. Handling Conflicts Requiring Direct Confrontation 16. Special Situations: "Opportunistic" Employees, Workplace Violence, and Terminations CONCLUSION 17. Achieving Effectiveness as a Conflict Managershow more

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