Conflict Management

Conflict Management

2.83 (6 ratings by Goodreads)
  • Electronic book text
By (author) 

List price: US$24.99

Currently unavailable

We can notify you when this item is back in stock

Add to wishlist

AbeBooks may have this title (opens in new window).

Try AbeBooks


Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliche but a technique for success.
show more

Product details

  • Electronic book text
  • John Wiley & Sons Inc
  • Wrightbooks
  • United States
  • 9781118395547

Table of contents

Preface vii Introduction xi 1 Conflict - the basics 1 2 Conflict development 11 3 Approaches to managing conflict 23 4 Negotiation - the basics 43 5 Positions, concessions and interests 55 6 Getting ready to negotiate 67 7 Negotiation styles 85 8 Negotiation tools and planning 91 Conclusion 107 Notes 109 Glossary 115 Index 119
show more

About Baden Eunson

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.
show more

Rating details

6 ratings
2.83 out of 5 stars
5 0% (0)
4 17% (1)
3 67% (4)
2 0% (0)
1 17% (1)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X