Conflict Management

Conflict Management : A Practical Guide to Developing Negotiation Strategies

3.82 (46 ratings by Goodreads)

Free delivery worldwide

Available. Dispatched from the UK in 3 business days
When will my order arrive?


Appropriate Courses: Conflict Management and Negotiation. Becoming an effective negotiator is a universal skill that can benefit all. Unlike other books, Conflict Management explores how to develop this universal skill, using a very individual, personalized approach. Grounded in theory and research, it examines the psychological and sociological factors inherent in the negotiation process. It explores the complexities of negotiations, by looking at how conflict is related and how temperaments and personality traits impact the process. Filled with exercises, self-assessment tools, examples, and cases, the book links theory to practice and gives readers an opportunity to develop, practice, and perfect their own unique set of negotiation more

Product details

  • Paperback | 336 pages
  • 175.26 x 233.68 x 15.24mm | 476.27g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • black & white illustrations
  • 0131193236
  • 9780131193239
  • 610,931

Table of contents

1. Defining Negotiation and Its Components 2. Personality 3. Conflict 4. Negotiation Style 5. Key Negotiating Temperaments 6. Communicating in Negotiation 7. A Note on Cultural and Gender Differences 8. Interests and Goals in Negotiation 9. Understanding the Importance of Perception in Negotiation 10. Effects of Power in Negotiation 11. Asserting Yourself 12. Principles of Persuasion 13. Rules of Negotiation & Common Mistakes 14. The Negotiation Process and Preparation 15. Alternative Styles, Strategies, & Techniques of Negotiation 16. Team Negotiation 17. Third-Party Intervention 18. Using Your Personal Negotiating Power 19. Post-Negotiation Evaluationshow more

Rating details

46 ratings
3.82 out of 5 stars
5 41% (19)
4 20% (9)
3 26% (12)
2 7% (3)
1 7% (3)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X