Configuring Cisco Unified Communications Manager and Unity Connection
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Configuring Cisco Unified Communications Manager and Unity Connection : A Step-by-Step Guide

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The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security. The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco's new management interface, and provides extensive coverage of the latest feature enhancements. David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book's first edition, and co-authored CCNA Voice Exam Cram. Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and moreAdd gateways and client devicesCreate dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filtersConfigure Class of Service (CoS) and Call Admission ControlImplement IP phone service, media resources, and Extension MobilityPrepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoSAdd, import, and manage usersMake the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-textIntegrate legacy voicemail systemsMaster Unity/Connection's key administrative tools and utilitiesUse time-of-day routing, call queuing, and other advanced features This IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.show more

Product details

  • Hardback | 704 pages
  • 187.96 x 231.14 x 38.1mm | 1,043.26g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 2nd edition
  • 1587142260
  • 9781587142260
  • 589,975

About David J. Bateman

David J. Bateman is a certified Cisco Systems instructor and the director of curriculum development for Skyline-ATS. He has more than 20 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on small, medium, and large networks. Later in his career, he took on the responsibility of running the business operations of a technical services company, while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he added to his list of accomplishments by becoming a technical seminar leader. After many successful seminars, he decided to become a full-time Cisco instructor for Skyline Advanced Technology Services. He has been teaching and implementing Cisco voice technologies since 2000. David's years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.show more

Table of contents

Part I Communications Manager ConfigurationChapter 1 CUCM and Unity Connection Overview 1 Ensuring a Reliable Foundation 2 Infrastructure Overview 3 Inline Power 4 Voice VLANs 4 CDP Support 4 Voice Gateways 4 Creating a Reliable VoIP Infrastructure 5 Communications Manager Overview 7 Defining Communications Manager Components 8 Communications Manager Business Edition 10 Communications Manager Devices 10 Phones 11 Gateways Overview 12 Gatekeepers 14 Media Resources 15 Conference Bridge (CFB) 15 Transcoders 16 MoH 16 Annunciator 16 Understanding Communications Manager Deployment Models 17 Single-Site 17 Multisite WAN with Centralized Call Processing 17 Multisite WAN with Distributed Call Processing 17 Route Plan Overview 18 Typical Call Flow 19 Wildcards 20 Calling Privileges 21 Unified Messaging Overview 22 Software Architecture 23 Unity Software Architecture 23 Unity Connection Architecture 25 Following the Call Flow 25 Exploring Call Handlers 26 Defining Various Types of Users 29 Unity Connection Users 29 Unity Subscribers 30 User Parameters 31 Networking Overview 33 Unity Networking 33 Unity Connection Networking 35 Securing the Environment 35 Securing the Operating System 35 Communications Manager Security Issues 36 Unity Security Issues 38 Summary 39Chapter 2 Preparing CUCM for Deployment 41 Configuring Communications Manager for Maximum Performance 41 Activating Communications Manager Services 42 Configuring Communications Manager's Enterprise Settings 43 Removing DNS Dependencies 48 Defining Enterprise Parameters 50 General Parameters 50 Communications Manager Administrator Parameters 52 CCMUser Parameters 53 CDR Parameters 55 Localization Parameters 55 Multi-Level Precedence and Pre-Emption (MLPP) Parameters 55 Security Parameters 56 Prepare Cluster for Roll Back 57 Phone URL Parameters and Secured Phone URL Parameters 57 User Search Parameters 58 CCM Web Services Parameters 59 Trace Parameters 59 User Management Parameters 60 Service Manager TCP Ports Parameters 60 CRS Application Parameters 60 Cluster Domain Configuration 60 Denial-of-Service Protection 60 TLS Handshake Timer 60 Cisco Support Use 60 IPv6 Configuration Modes 60 Cisco Syslog Agent 61 CUCReports Parameters 61 Logical Partitioning Configuration 61 Preparing Communications Manager for Device Registration 62 Device Pools 62 Common Device Configuration 66 Creating Communications Manager Groups 66 Defining Date/Time Groups 69 Configuring Regions 70 Building Device Pools 72 Summary 75Chapter 3 Deploying Devices 77 Adding Clients 78 Defining Device Settings 78 Phone Button Templates 78 Softkey Template 80 Device Defaults 83 Adding Phones 84 Autoregistration 86 Manually Adding Phones 89 Add a Line to a Phone 99 Using BAT to Add Devices 106 Activating the BAT Service 107 BAT CSV and Template Overview 108 Creating a CSV File for BAT 110 Adding Phones Using BAT 113 Adding Phones Using TAPS 118 Adding Gateways 119 Adding H.323 Gateways 119 Device Information 121 Call Routing Information-Inbound Calls 123 Call Routing Information-Outbound Calls 124 Geolocation 125 Intercompany Media Engine 126 Incoming Calling/Called Party Settings 126 Adding MGCP Gateways 126 Adding IOS MCGP Gateways 127 Adding Non-IOS MGCP Gateways 132 Adding Intercluster Trunks 143 Device Information 144 Call Routing Information-Inbound Calls 147 Call Routing Information-Outbound Calls 147 Remote Cisco Communications Manager Information 149 UUIE Configuration 149 Geolocation Configuration 149 Summary 150Chapter 4 Implementing a Route Plan 151 Understanding Call Flow 152 Understanding Route Groups and Route Lists 154 Creating Route Groups 157 Creating a Route List 158 Understanding Route Patterns 163 Creating Basic Route Patterns 166 Using Pattern Wildcards to Create a Basic Dial Plan 171 Advanced Route Plan Components and Behavior 173 Creating Route Filters 174 Creating Translation Patterns 179 Creating CTI Route Points 183 Adding a Line to a CTI Route Point 185 Directory Number Information 185 Directory Number Settings 186 AAR Settings 187 Call Forward and Pickup Settings 187 Park Monitoring 189 MLPP Alternate Party Settings 189 Line Settings for All Devices 190 Line Settings for This Device 190 Multiple Call / Call-Waiting Settings 190 Forwarded Call Information Display 191 Summary 191Chapter 5 Configuring Class of Service and Call Admission Control 193 Rights and Restrictions 193 Understanding Call Search Spaces and Partitions 193 Creating Calling Search Spaces and Partitions 202 Applying Calling Search Spaces and Partitions 205 Assigning a CSS to a Phone 206 Assigning a CSS to a Line 206 Assigning a CSS to a Gateway or Trunk 207 Assigning a Partition to a Line (Directory Number) 209 Assigning a Partition to a Pattern 210 Implementing Call Admission Control 211 Configuring CAC for a Distributed Deployment 211 Configuring a Gatekeeper 213 Configuring a Gatekeeper-Controlled Trunk 215 Call Routing Information-Outbound Calls 219 Gatekeeper Information 220 Configuring CAC for a Centralized Deployment 221 Creating Locations 221 Assigning a Location to Devices 223 Special Services Configuration 224 Special Services Overview 224 Configuring Special Services Route Patterns 225 Summary 229Chapter 6 Configuring CUCM Features and Services 231 Configuring Features 231 Creating Call Pickup Groups 231 Add a Call Pickup Number 232 Assign a Call Pickup Group to a Line 234 Creating Meet-Me Patterns 235 Creating Call Park Numbers 237 Creating Directed Call Park Numbers 239 Creating Intercoms 240 Creating Intercom Partitions 241 Intercom Calling Search Spaces 241 Creating Intercom Numbers 241 Assigning an Intercom DN to a Phone 242 Creating Forced Authorization Codes 244 Create a Forced Authorization Code 244 Assign a Forced Authorization Code to a Route Pattern 245 Configuring Client Matter Codes 246 Create a Client Matter Code 246 Assign a Client Matter Code to a Route Pattern 247 Configuring Voice Ports and Profiles 248 Creating Users 259 Configuring Advanced Services 262 Implementing Advanced Features 263 Configuring IP Phone Services 263 Extension Mobility 265 Creating and Managing Media Resources 273 Configuring an MOH Server 273 Assign an MOH Audio Source to a Phone 276 Creating Conference Bridges 276 Configuring MTPs 279 Creating Transcoders 279 Configuring Annunciators 281 Media Resource Management 282 Assign a Media Resource Group List to a Phone 285 Assign a Media Resource Group List to a Device Pool 286 Configuring Remote Site Failover 286 SRST Overview 287 Configuring SRST 287 Creating an SRST Reference to a Device Pool 288 Assign an SRST Reference to a Device Pool 290 Configuring AAR 290 Creating an AAR Group 291 Assign an AAR Group to a Line 292 Summary 294Part II Messaging ConfigurationChapter 7 Unity Predeployment Tasks 295 Accessing and Navigating Unity Administrator 296 Accessing and Navigating Unity Connection Administrator 301 Unity Integration Verification 304 Communications Manager Integration 305 Voicemail Port Configuration 305 Unity Telephony Integration Manager (Communications Manager) 307 SIP Integration 311 SIP Configuration 311 Unity Telephony Integration Manager (SIP) 312 PIMG/TIMG Integration 315 PIMG/TIMG Configuration 315 Unity Telephony Integration Manager (PIMG/TIMG) 315 Defining Unity System Configuration 317 Creating Schedules and Holidays 318 View and Change a Schedule 319 Add a Schedule 320 Define a Default Schedule 320 Add a Holiday 321 Modify or Delete a Holiday 322 Defining Configuration Settings 322 Settings 322 Software Versions 326 Recordings 326 Contacts 328 Phone Languages 328 GUI Languages 330 Message Security 330 Message Subjects 330 Configuring Authentication Settings 331 Configuring Ports 332 Configuring Unity System Access and Policies 334 Defining Account Polices 334 Configuring Class of Service 337 Adding a CoS 337 Modifying a CoS 338 Creating and Managing Unity Public Distribution Lists 347 Creating Public Distribution Lists 347 Managing PDL Members 350 Unity Connection Integration Verification 351 Communications Manager Integration 351 Defining Unity Connection System Configuration 354 Defining General Configuration 355 Defining Mailbox Quotas 358 Configuring Message Aging Policy 359 Creating Schedules and Holidays 361 View and Change a Schedule 361 Configuring Unity Connection System Access and Policies 363 Configuring Authentication Rules 363 Configuring Restriction Tables 366 Configuring CoS 368 Understanding Roles 371 Defining the Dial Plan 372 Summary 375Chapter 8 User/Subscriber Reference 377 Defining Various Types of Subscribers 377 Exchange 378 Networked Subscribers 378 Unity Connection Users 378 Creating Users 378 Exploring Templates 379 Creating Unity Subscriber Templates 381 Configuring Subscriber Template Profile Settings 384 Configuring Subscriber Template Account Settings 386 Configuring Subscriber Template Passwords Settings 386 Configuring Subscriber Template Conversation 388 Configuring Subscriber Template Call Transfer 394 Configuring Subscriber Template Greetings 398 Configuring Subscriber Template Caller Input 402 Configuring Subscriber Template Messages Settings 405 Configuring Subscriber Template Distribution Lists Settings 407 Configuring Subscriber Template Message Notification Settings 408 Configuring Subscriber Feature Settings 412 Creating New Unity Subscribers 414 Importing Unity Subscribers 417 Creating Unity Connection User Templates 420 Configuring User Template Basics Settings 424 Configuring Password Settings 426 Configuring Template Passwords 427 Configuring Roles 427 Configuring User Template Transfer Rules 427 Configuring User Template Messages Settings 430 Configuring User Template Message Actions 432 Configuring User Template Caller Input 434 Configuring User Template Mailbox Settings 435 Configuring User Template Phone Menu 437 Configuring User Template Playback Message Settings 439 Configuring User Template Send Message Settings 442 Configuring User Template Greetings 444 Configuring User Template Post-Greeting Recording 446 Configuring User Template Message Notification Settings 447 Creating New Unity Connection Users 451 Importing Unity Connection Users 454 Unity Connection Contacts 456 Creating Unity Connection Contact Templates 456 Creating Unity Connection Contacts 457 Managing Users 460 Managing User Access 460 Unlocking an Account 460 Resetting Passwords 461 Changing a Subscriber's Extension 462 Changing a Subscriber's CoS 463 Granting Access to Licensed Features (FaxMail, Text-to-Speech, CPCA) 463 Granting Additional System Access Rights 465 Managing Call Transfer and Greetings 466 Allowing Screening and Hold Options 466 Changing Maximum Greeting Length 467 Enabling and Disabling Greetings 468 Modifying Caller Input Options 469 Managing Message Access, Notification, and Indication 472 Allowing Subscribers to Send to Distribution Lists 473 Allowing Messages Deleted from the Phone to Be Saved in the Deleted Items Folder 474 Enabling Live Reply for a Subscriber 474 Creating Private Lists 475 Configuring Message Notification 476 Adding Alternate Extensions 480 Adding Alternate Names 482 Assigning External Service Accounts (Unity Connection Only) 483 Add SMTP Proxy Addresses (Unity Connection Only) 483 Changing Maximum Outside Caller Message Length 484 Adjusting Urgent Message Marking 484 Enable MWI on Another Extension 485 Adding and Removing Users from a Distribution List 486 Conversation Management Settings 487 Changing Menus from Full to Brief 487 Changing How a User Searches for Other Users 488 Changing What Message Count Is Played to a User 489 Changing the Order in Which Messages Are Played 490 Changing What Header Information Is Heard While Listening to Messages 492 Summary 493Chapter 9 Call Management 495 Understanding Call Flow 495 Call Flow Architecture 496 Call Handler Overview 497 Creating Basic Call-Routing Systems 499 Call Handlers 500 Creating and Configuring Unity Call Handlers 500 Configuring Unity Call Handlers 502 Profile Settings 502 Call Transfer Settings 504 Greetings Settings 507 Configuring Call Handler Caller Input Settings 510 Configuring Call Handler Messages Settings 513 Creating and Configuring Unity Connection Call Handlers 514 Configuring Unity Connection Call Handlers 516 Configuring Call Handler Basics Settings 517 Configuring Call Handler Transfer Rules 518 Configuring Call Handler Caller Input 520 Configuring Call Handler Greetings 522 Configuring Call Handler Post-Greeting Recording 525 Configuring Call Handler Messages Settings 525 Configuring Call Handler Owners 526 Directory Handlers 527 Configuring Unity Directory Handlers 528 Directory Handler Search Options Settings 529 Directory Handler Match List Options Settings 531 Directory Handler Caller Input Settings 533 Configuring Unity Connection Directory Handlers 534 Unity Connection Directory Handler Greeting 539 Configuring Auto-Attendant 540 Creating Advanced Call-Routing Systems 542 Using Interview Handlers 543 Creating and Configuring Interview Handlers in Unity 543 Creating and Configuring Interview Handlers in Unity Connection 546 Creating an Audio Text Application 549 Remotely Managing Call Handlers 551 Configuring Call Routing 552 Creating and Configuring a Call Routing Rule in Unity 553 Creating and Configuring a Call Routing Rule in Unity Connection 557 Managing Restriction Tables 560 Configuring Unity Restriction Tables 561 Configuring Unity Connection Restriction Tables 563 Summary 565Chapter 10 Implementing Unity Networking 567 Unity Networking Overview 567 Networking Components 568 Locations 568 Message Addressing 568 Network Subscribers 568 Voice Connector 568 Interoperability Gateway 569 Schema Extensions 569 Unity-to-Unity Networking Overview 569 Unity-to-Legacy Voicemail Networking Overview 570 Unity Networking Configuration 571 Defining Digital Networking 571 Unity to Non-Unity Networking Concepts 577 Defining AMIS Networking 577 Defining VPIM Networking 578 Defining Bridge Networking 580 Unity Connection Networking Overview 581 Networking Unity Connection to Unity Connection 582 Networking Unity Connection to Unity 583 Networking Unity Connection to Other Systems 585 Summary 586Chapter 11 Exploring Unity/Connection Tools 587 Using Unity Tools 587 Unity Web-Based Tools 587 Monitoring 588 Reports 592 Subscriber Reports 593 System Reports 595 Using Advanced Tools 599 Administration Tools 600 Audio Management Tools 608 Diagnostic Tools 609 Reporting Tools 612 Switch Integration Tools 613 Using Unity Connection Tools 614 Unity Connection Administration Tools 614 Task Management 615 Bulk Administration Tool 616 Custom Keypad Mapping 617 Migration Utilities 618 Grammar Statistics 618 SMTP Address Search 619 Show Dependencies 619 Unity Connection Reports 619 Phone Interface Failed Logon Report 622 Users Report 622 Message Traffic Report 622 Port Activity Report 622 Mailbox Store Report 622 Dial Plan Report 623 Dial Search Scope Report 623 User Phone Login and MWI Report 623 User Message Activity Report 623 Distribution Lists Report 623 User Lockout Report 623 Unused Voice Mail Accounts Report 624 Transfer Call Billing Report 624 Outcall Billing Detail Report 624 Outcall Billing Summary Report 624 Call Handler Traffic Report 624 System Configuration Report 625 SpeechView Activity Report By User 625 SpeechView Activity Summary Report 625 Summary 626Part III Leveraging the Power of Communications Manager and UnityChapter 12 Maximizing CUCM and Unity/Connection 627 Advanced Communications Manager Features 627 Configuring Administrative Rights 627 Time-of-Day Routing 631 Creating a Time Period 632 Creating a Time Schedule 633 Assigning a Time Schedule to a Partition 634 Hunt List 635 Creating a Line Group 635 Creating a Hunt List 637 Creating Hunt Pilots 639 Advanced Unity/Unity Connection Features 642 Enabling Call Queuing 642 Configuring Destination Call Screening 643 Unique Solutions 644 Enhanced Vacation Schedules 644 Configuring Unity/Connection as a Meet-Me Conference Manager 647 Managing Multilocation Overlapping Extensions 648 Summary 649Appendix Additional Reference Resources 651TOC, 4/4/2011, 9781587142260show more