CIG: Troubleshooting your PC

CIG: Troubleshooting your PC

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If your computer is telling you that you've performed an "illegal operation" and you're waiting for the PC police to arrive and take you away, fear not - help is now at hand from Dr Keyboard, owner of the world's largest privately-owned database of computer problems and solutions. Yesterday your computer worked just fine but today, well, something has gone wrong and you've no idea what - or where to start solving your problem. Right now you need to fix the problem and do something interesting and useful with your PC, but where do you turn for help first? Most computer users have attempted to problem-solve themselves and avoid the old stresses of PC rage but help files are notoriously difficult to navigate unless you know the exact question to ask, and printed manuals by and large simply no longer exist at all. But now before you have to resort to throwing the computer out of the window you can turn to an easy-to-use and comprehensive self-help guide from Dr Keyboard's seven years experience solving tens of thousands of real computer questions.The Complete Idiot's Guide to PC Troubleshooting is a complete reference to common and not-so-common PC problems, easy to use with plenty of cross-referencing in an easy-to-use style. It offers clear and straightforward guidance which is ideal for both new and more experienced users. Drawn from author Chris Ward-Johnson's experience writing the Dr Keyboard computer column since 1995, the book is not intended to be a start-to-finish read. Rather, it's designed so that the reader will be able to pick it up, look for the problem they are experiencing and then find the solution. To support the book, Chris Ward-Johnson has created a complementary Dr Keyboard website at which readers can consult for further help on particular problems covered in the book. The Complete Idiot's Guide to PC Troubleshooting caters for three groups of people. *Those who know they have a problem and know exactly what that problem relates to *Those who know they have a problem, but who haven't a clue what is causing it *Those who are interested in seeing whether they can optimize performance in some way - the more

Product details

  • Paperback | 320 pages
  • 187 x 233 x 19mm | 589g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • 0130456322
  • 9780130456328

About Chris Ward-Johnson

Chris Ward-Johnson has been a writer and journalist for nearly 25 years, working for most of the UK's national newspapers and many of its foremost magazines (under the by-line Chris Ward). Since 1996 he has been writing for The Times newspaper on technology issues, particularly personal computing and communications. He is the author of the Dr Keyboard computer help column and his work is read by over a million people every week. Chris also runs the Dr Keyboard website ( and answers hundreds of questions every week. He is also the author of the Timesavers column, published every week in the Creme de la Creme section of The more

Table of contents

Contents Introduction Part 1: The Basics 1 What's Gone Wrong? How To Check The Simple Things First And Make Sure You Don't Make Things Worse Dr Keyboard's List Of The Really Obvious Things To Check When Something Goes Wrong How To Be Confident You Won't Push The Wrong Button - And How To Stop Things Going Wrong In The First Place Questions And Answers 2 Identifying The Source Of The Problem Digging Deep To Find The Causes Of A Problem What Have You Done To It? How To Check The Symptoms Narrowing Down The Potential Causes Fixing The Problem Questions And Answers 3 Setup And Start-Up First Things To Check With A New Computer What Goes Where What To Do First When It's All Set Up Questions And Answers Part 2: Peripheral Problems 4 Inside Your PC Description Of The Inside Of A Typical PC Essential Precautions To Take If You Want To Open Your PC Case Questions And Answers 5 Monitors And Displays Some Definitions Picture Quality Step-by-step Guide To Optimising Your Display Settings How To Work Out What Kind Of Video Card Is Inside Your Computer Adjusting Your Display Types Of Screens Other Screen Adjustments And Screen Problems Questions And Answers 6 Sounds, CDs And DVDs What To Check First If Your Computer Won't Produce Any Sounds How To Check Your Sound-playing Software And Drivers Improving The Sound Quality From Your PC Recording From External Source Onto Your PC MP3, Audio Copyright And What You Can Do With Your Own Music CD And DVD Drives (Including CD/DVD Writers) The Main Problems Encountered With CD And DVD Drives Types Of Drive Available Questions And Answers 7 Printers And Printing How To Choose The Right Kind Of Printer For Your Needs Why Won't It Print? How To Buy A Printer Making The Most Of What You Have What Next If It Won't Print? Questions And Answers Part 3: Software And Hardware 8 Operating Systems What Is An Operating System? Keeping Windows Up To Date Types Of Upgrade Questions And Answers 9 Application Software What Do Applications Do? Office Productivity Software Other Common Software Packages Alternatives To Microsoft Office Shareware And Freeware Educational Software Questions And Answers Part 4: The Internet 10 Connecting To The Internet How Does The Connection Work? Getting Connected Using More Than One ISP Making The Connection Choosing A Method Of Connection Staying Connected Disconnecting Connectivity Problems Choosing Software For The Internet Questions And Answers 11 E-mail Sending And Receiving E-mail Choosing An E-mail Address Opening Attachments Address Books E-mail Software Questions And Answers 12 Now You're Online Optimising Your Internet Connection Downloading, Saving And Installing Programs From The Internet Netiquette Chatting Message Boards Newsgroups Questions And Answers Part 5: Improvements And Modifications 13 Connecting To A Network Why Would I Want A Network? What Do I Need? How Networks Work Network Protocols Setting Up A Network Setting Up Your PC What You Actually Need To Buy To Connect Two Computers Security Considerations Further Information Questions And Answers 14 Additional Storage A Brief History Of Removable Storage For PCs CD And DVD Drives And Writers Zip, Jaz, Peerless And Other Removable Magnetic Media (Including Removable Hard Disk Caddies) Tapes And Backup Devices Network Storage Online Storage Questions And Answers 15 Speeding Up Your Computer Why Your Once-fast Computer Is Slowing Down Simple Things To Do To Speed It Up Again Getting Best Value For Money From Hardware And Software Upgrades Questions And Answers 16 Managing Disks And Files How To Organise Your Files And Put Them Where You Want Them Which Application For What Kind Of Files? Formatting And Partitioning Your Hard Disk Moving Files, Folders And Applications Missing Files Keeping Your Data And Disks In Tip-Top Condition Questions And Answers Part 6: Security And Avoiding Trouble 17 Backups And Archiving Backup Programs What To Back Up Keep Track Of What You've Done What To Back Up Onto Backup Methods Backup Software Backup Strategies Questions And Answers 18 Computer Security And Safety What Are Viruses, Trojans And Worms? Anti-virus Software Online Security Threats Things You Can Do Yourself What's A Firewall? What To Do If You Think You're 'Under Attack' Microsoft Updates Other Product Updates Testing The Security Of Your Computer What Information To Give Out Keeping The Kids Out Of Your Files Safe Surfing For Kids How To Verify That Someone Is Who They Say They Are/Prove That You Are Who You Say You Are Spam Questions And Answers Part 7: Resources Appendix 1: Quick Answer Guide Appendix 2: Resource Guide Appendix 3: Glossary Indexshow more