A Complaint Is a Gift, Second Edition

A Complaint Is a Gift, Second Edition : Recovering Customer Loyalty When Things Go Wrong

3.97 (97 ratings by Goodreads)
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Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
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Product details

  • CD-Audio
  • 157 x 168 x 30mm | 318g
  • English
  • 0792763998
  • 9780792763994

Rating details

97 ratings
3.97 out of 5 stars
5 32% (31)
4 40% (39)
3 23% (22)
2 4% (4)
1 1% (1)
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