CompTIA A+ Cert Guide (220-701 and 220-702)

CompTIA A+ Cert Guide (220-701 and 220-702)

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Learn, prepare, and practice for CompTIA A+ 220-701 and 220-702 exam success with this CompTIA Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. Includes Coverage of Windows 7. Start-to-finish A+ preparation from the world's #1 PC hardware expert, Scott Mueller! Limited Time Offer: Buy CompTIA A+ 220-701 and 220-702 Cert Guide and receive a 10% off discount code for the CompTIA A+ 220-701 and 220-702 exams. To receive your 10% off discount code: 1. Register your product at pearsonITcertification.com/register 2. Follow the instructions 3. Go to your Account page and click on "Access Bonus Content" CompTIA A+ 220-701 and 220-702 Cert Guide is a best-of-breed study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-701 and 220-702 exams and move into a successful career as an IT technician. Master every topic on both new 2011 A+ examsAssess your knowledge and focus your learningGet the practical workplace knowledge you need! The CompTIA authorized study guide helps you master all the topics on the A+ exam, including Essential concepts and troubleshooting principlesBIOS and CMOSMemory types and characteristics I/O ports and multimedia devicesVideo cards and displaysMotherboards, CPUs, and adapter cardsLaptop componentsNetworking SecurityWindows 7, XP, and 2000Power supplies and system coolingPrintersSafety and environmental concerns Test your knowledge, build your confidence, and succeed! Packed with visuals to help you learn fastDozens of troubleshooting scenariosReal-world A+ prep advice from expertsEasy-to-use exam preparation task listsDo I Know This Already? quizzes help you gauge your knowledge, focus your study, and review the material DVD Features 2 COMPLETE SAMPLE EXAMS Detailed explanations of correct and incorrect answersMultiple test modesRandom questions and order of answersSample videos from CompTIA A+ Cert Kit Mark Edward Soper has taught computer troubleshooting and other technical subjects since 1992. He is the author of Sams Teach Yourself Windows 7 in 10 Minutes, Absolute Beginner's Guide to A+ Certification, and many other titles on Windows, networking, and hardware upgrades. He is a CompTIA A+ Certified technician. Scott Mueller is the PC industry's most trusted, authoritative hardware expert. He has personally taught PC repair to thousands of pros and enthusiasts. His book, Upgrading and Repairing PCs, has sold more than 2.2 million copies, making him the world's most successful PC hardware author. David L. Prowse is a computer network specialist, author, and technical trainer. He has taught CompTIA A+, Network+, and Security+ certification courses to more than 2,000 students, both in the classroom and via the Internet. As a consultant, he installs and secures the latest in computer and networking technology. He has authored and coauthored a number of networking and computer titles for Pearson Education, including CompTIA A+ Exam Cram, Fourth Edition.
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Product details

  • Mixed media product | 1088 pages
  • 195.58 x 233.68 x 60.96mm | 1,905.08g
  • Pearson It Certification
  • Upper Saddle River, United States
  • English
  • 2nd edition
  • 0789747901
  • 9780789747907
  • 699,462

Table of contents

Introduction xxxviChapter 1 PC Technician Essentials 3 PC Tools 3 Preventing Electrostatic Discharge 4 The CompTIA Six-Step Troubleshooting Process 5 Numbering Systems Used in Computers 6 Decimal Numbering System 6 Binary Numbering System 6 Binary Versus Decimal MB/GB 10 Data Storage and Overhead 11 Hexadecimal Numbering System 14 Measuring Data Transfer and Frequency 14 Bandwidth 14 Parallel Information Transfers 15 Serial Transfers 16 Hertz (Hz) 17 Important Websites 18Chapter 2 PC Anatomy 101 21 "Do I Know This Already?" Quiz 22 The Essential Parts of Any Computer 25 Front and Rear Views of a Desktop PC 25 All Around a Notebook (Laptop) Computer 27 Quick Reference to PC Components 28 Points of Failure 29 Points of Failure on a Desktop Computer 30 Points of Failure on a Notebook Computer 30 Hardware, Software, and Firmware 31 Hardware 31 Software 31 Firmware 32 Why Hardware, Software, and Firmware Are Important to Understand 33 Working Inside Your PC 33 Opening the Case of a Desktop PC 33 Taking ESD Precautions 34 Connecting Internal and External Data Cables 35 Attaching Cables to the Floppy Drive and Controller 35 Attaching the VGA Cable to a Video Card or Port 37 Installing a PCI Card 38 Hardware Resources 39Chapter 3 Motherboards, Processors, and Adapter Cards 43 "Do I Know This Already?" Quiz 43 Motherboards and Their Components 47 The System Bus and I/O Bus 48 Form Factors 49 ATX and Micro ATX 49 BTX 49 NLX 51 Riser Cards and Daughterboards 51 Integrated I/O Ports 52 Memory Slots 54 Expansion Slots 54 PCI Slots 55 AGP 55 PCIe (PCI Express) Slots 56 AMR and CNR Slots 58 Mass Storage Interfaces 59 PATA/IDE 60 SATA 61 SCSI 61 Choosing the Best Motherboard for the Job 62 Installing Motherboards 63 Step-by-Step Motherboard Removal (ATX and BTX) 63 Step-by-Step Motherboard Removal (NLX) 65 Preparing the Motherboard for Installation (ATX/BTX) 66 Step-by-Step Motherboard Installation (ATX/BTX) 67 Step-by-Step Motherboard Installation (NLX) 68 Troubleshooting Motherboards 68 System Will Not Start 69 Devices Connected to the Port Cluster Don't Work 72 Devices Connected to Header Cables Don't Work 73 Mass Storage Devices Do Not Work Properly 74 Memory Failures 74 Card, Memory, or Heat Sink Blocked by Motherboard Layout 74 Processors and CPUs 75 Overview of Processor Differences 75 Intel Processors 75 AMD Processors 79 Processor Sockets and Packaging 83 CPU Technologies 84 Hyperthreading (HT Technology) 84 Dual-Core and Multi-Core 85 Processor Throttling 85 Microcode (MMX) 85 Overclocking 86 Cache 87 VRM 88 Speed (Real Versus Actual): Clock Speed Versus Performance 88 32-bit Versus 64-bit 89 Choosing the Best Processor for the Job 89 Performance 89 Thermal Issues 89 32-bit Versus 64-bit (x64) Compatibility 90 Other Processor Features 90 Installing Processors 90 Removing the Heat Sink 91 Removing the Processor 93 Installing a New Processor 94 Slot-Type CPU (early Pentium III, early AMD Athlon, and Others) 96 Troubleshooting Processors 98 System Runs Slower Than Rated Speed 98 Processor Failure 99 Installing Adapter Cards 99 General Installation 100 Display Adapters 103 Sound Cards 104 Video Capture Cards 104 Troubleshooting Adapter Cards 105 Device Connected to Adapter Card Doesn't Work 105 Performing Driver and Firmware Upgrades 106Chapter 4 BIOS 111 "Do I Know This Already?" Quiz 111 Understanding BIOS, CMOS, and Firmware 115 Configuring the System BIOS 117 Accessing the BIOS Setup Program 118 BIOS Settings Overview 120 Automatic Configuration of BIOS/CMOS Settings 123 Selecting Options 124 Main Menu 124 Standard Features/Settings 125 Floppy Drive BIOS Configuration 126 PATA and SATA BIOS Configuration 126 System Information 127 Integrated Peripherals 129 Onboard Devices 130 I/O Devices 131 PATA/IDE and SATA Configuration 132 Power Management 134 PnP/PCI Configurations 135 Hardware Monitor 136 Processor and Memory Configuration 137 Security Features 138 Exiting the BIOS and Saving/Discarding Changes 139 Power-On Self-Test and Error Reporting 140 Beep Codes 141 POST Error Messages 142 POST Hex Codes 143 BIOS Updates 144 Flash BIOS Update 145 BIOS Chip Replacement 147Chapter 5 Power Supplies and System Cooling 153 "Do I Know This Already?" Quiz 153 Power Supplies 157 Power Supply Ratings 157 Multivoltage Power Supplies 159 Causes and Cures of Power Supply Overheating 161 Overloading 161 Fan Failure 163 Inadequate Air Flow Outside the System 163 Inadequate Air Flow Inside the System 164 Dirt and Dust 164 Replacing Power Supply Form Factors and Connectors 165 Removing and Replacing the Power Supply 168 Testing Power Supplies with a Multimeter 170 Determining Power Supply DC Voltage Levels 172 Avoiding Power Supply Hazards 174Power Protection Types 175 Surge Suppressors 176 Battery Backup Units (UPS and SPS) 178 Power Conditioning Devices 180 Buying the Correct-Sized Battery Backup System 180 Troubleshooting Power Problems 181 System Cooling 182 Passive and Active Heat Sinks 183 North/Southbridge Cooling 184 Video Card Cooling 186 Case Fans 187 Thermal Compound 188 Liquid Cooling Systems 191Chapter 6 RAM 195 "Do I Know This Already?" Quiz 195 RAM Basics 199 RAM Types 201 DRAM 201 SRAM 201 SDRAM 202 DDR SDRAM 202 DDR2 SDRAM 202 DDR3 SDRAM 203 Rambus 203 Operational Characteristics 204 Comparison of Memory Modules 205 Memory Module Width 206 Parity and Non-Parity Memory 207 ECC and Non-ECC Memory 208 Registered and Unbuffered Memory 209 Single-Sided and Double-Sided Memory 209 Installing DIMMs and Rambus RDRAM Modules 210 Troubleshooting Memory 212 Verifying RAM Compatibility 212 Overclocking Can Lead to System Instability 213 Avoid Mixing Metals in RAM and Sockets 213 Use Caution When Mismatching RAM Speeds 213 EDO Compatibility with Other RAM Types 214 "Parity Error - System Halted" Message 215 RAM-Sizing Errors at Bootup 215 Determining Whether Cache RAM Is the Source of a Memory Problem 216 Other Methods for RAM Testing 216 Preventative Maintenance for Memory 217Chapter 7 I/O and Multimedia Ports and Devices 221 "Do I Know This Already?" Quiz 221 Understanding I/O Ports 225 USB 225 USB Port Types, Speeds, and Technical Details 225 Adding USB Ports 228 SCSI 229 Multiple Device Support with SCSI Host Adapters 229 Jumper Block and DIP Switch Settings for Device IDs 230 SCSI Standards 232 SCSI Cables 233 SCSI Signaling Types 234 Daisy-Chaining SCSI Devices 234 SCSI Host Adapter Card Installation 236 SCSI Daisy-Chain Maximum Length 236 SCSI Termination Methods 237 Serial (COM) 238 Serial Port Pinouts 240 Types of Serial Cables 241 Standard IRQ and I/O Port Addresses 243 How to Configure or Disable Serial Ports 243 Serial Port Software Configuration 244 Adding Additional Serial Ports 245 Parallel (LPT) 246 Parallel Port Configuration 248 IEEE 1394 (FireWire) 253 IEEE 1394 Ports and Cables 253 IEEE 1394-Compatible Devices and Technical Requirements 254 Installing an IEEE 1394 Card 254 PS/2 (Mini-DIN) 255 Centronics 255 1/8-inch Audio Mini-Jack 256 SPDIF Digital Audio 256 MIDI Port 257 RG-6 Coaxial 258 Understanding Input Devices 258 Keyboard 258 Mouse and Pointing Devices 259 Mouse Resource Usage 260 Bar Code Reader 260 Biometric Devices 260 Touch Screens 261 Touch Screen Interfacing to the Computer 261Understanding Multimedia Devices 262 Webcam 262 Digital Camera 262 MIDI Music and MIDI Ports 262 Sound Card 262 Microphone 263 Video Capture Card 264 Installing Input and Multimedia Devices 264 Installing a Keyboard 265 Installing a Mouse or Other Pointing Device 265 Installing a Bar Code Reader 265 Installing a Webcam 266 Installing a Digital Camera 266 Installing a MIDI Port 267 Installing a Microphone 267 Installing a Biometric Device 268 Installing a Touch Screen 268 Installing a Sound Card 268 Installing a Video Capture Card 269 Troubleshooting Input and Multimedia Devices 270 Troubleshooting Keyboards 270 Troubleshooting Mice and Pointing Devices 270 Mouse Pointer Won't Move 272 Jerky Mouse Pointer Movement 273 User Can't Double-Click Icons 274 Troubleshooting Touch Screen 274 Troubleshooting Sound Card 275 Sound Card Plays Sounds But Can't Record CD-Quality Sound 275 Sound Card Works in Some Systems But Not in Others 275 Sound Playback Is Distorted or Choppy 275 No Sound at All from Sound Card 275 Sound Card Can't Play MIDI Files 276 Troubleshooting SCSI Devices 277 External SCSI Device Isn't Available 277 External or Internal SCSI Device Isn't Available 278 Troubleshooting I/O Ports 278 Troubleshooting USB Ports and Devices 278 USB Devices Not Recognized 278 USB Port Problems 279 Troubleshooting IEEE 1394 Ports and Devices 280 System Can't Detect the IEEE 1394 Card or Port 280 Incorrect Driver for IEEE 1394 Card or Device 281 Troubleshooting Parallel (LPT) Ports and Devices 281 Parallel Port Mode Problems 281 Problems with Daisy-Chained Devices 282 Cabling and Port Problems 282 Testing Parallel Ports 283 Switchbox Problems 284 Troubleshooting Serial Ports and Devices 284 COM 4 I/O Port Conflicts 284 Serial Port Drops Characters When Multitasking 284 Can't Connect Serial Devices to Port Because of Mismatched Connectors 285 Serial Cabling and Port Problems 285 Serial Configuration Problems 286 Testing Serial Ports 286 Maintaining Input Devices 286 Maintaining Mice and Pointing Devices 286 Maintaining Keyboards 288Chapter 8 Video Displays and Graphics Cards 293 "Do I Know This Already?" Quiz 293 Video (Graphics) Card Types 297 Video Card Cooling 297 Installing a Video Card 298 BIOS Configuration 298 Video Card Physical and Driver Installation 299 Display Types 301 CRT Monitor 302 LCD Monitor 303 Data Projector 303 Video Connector Types 304 VGA 305 DVI 305 HDMI 307 Component/RGB 307 S-Video 308 Composite 308 Display Settings 308 Resolution 309 Color Quality (Color Depth) 311 Refresh Rates 312 Installing a Monitor 313 Troubleshooting Displays and Video Cards 314 Troubleshooting Picture Quality Problems with OSD 314 Using Advanced Display Properties for Troubleshooting 316 Troubleshooting Video Hardware 317 Preventative Maintenance for Displays 319Chapter 9 Laptops and Portable Devices 323 "Do I Know This Already?" Quiz 323 Fundamental Features of Laptops and Portable Devices 327 Memory 329 Storage Devices 330 Peripherals 331 Docking Stations and Port Replicators 331 Media and Accessory Bays 333 Expansion Slots 334 PCMCIA (PC Card, CardBus) 334 ExpressCard 337 Mini-PCI and Mini-PCIe 338 Communications Connections 340 Bluetooth 340 Infrared (IrDA) 341 Cellular WAN 342 Ethernet 342 Wireless Ethernet (WLAN or Wi-Fi) 343 LCD Screen Technologies 343 Active Matrix 344 Passive Matrix 344 Screen Resolutions 344 Screen Quality Considerations 345 Input Devices 346 Stylus and Digitizer 347 Fn Keys 347 Touch Pad 347 Pointing Stick / TrackPoint 349 Power Management Issues 349 Processor Throttling 350 Peripheral Power Management 350 Power Sources 350 Battery Types 350 AC Adapters 351 Configuring Power Management 353 ACPI 353 Suspend, Standby, and Hibernate Modes 356 Applications for Portable and Laptop Hardware 357 Using Communications Connections 357 Using Bluetooth 358 Using Infrared (IrDA) 358 Using Cellular WAN 359 Using Ethernet 359 Using Wireless Ethernet (WLAN) 359 Working with Power Sources 363 Working with Display Subsystem Components 363 Adjusting the Amount of Shared Video Memory 364 Adjusting Brightness and Contrast on a Laptop Computer's Display 364 Using DualView to Work with a Secondary Monitor or Projector 365 Cloning the Laptop Display to a Secondary Display or Projector 367 Safe Removal of Laptop-Specific Hardware 369 Safe Removal of PC Cards 370 Safe Removal of ExpressCards 370 Safe Removal of Batteries 370 Safe Removal and Installation of Mini-PCI Cards 372 Safe Removal and Installation of Hard Disk Drives 373 Safe Removal of Optical Drives 374 Safe Removal and Installation of Memory 375 Safe Removal of LCD Panels 376 Safe Removal and Replacement of Pointing Devices 377 Portable and Laptop Diagnostics 379 Power Troubleshooting 379 AC Power Troubleshooting 379 DC Power Troubleshooting 380 Display Troubleshooting 380 Using an External Monitor to Check the Display Subsystem 381 Solving Internal Display Problems 381 LCD Cutoff Switch 381 Checking for Backlight Problems 381 Dead Pixels 382 Other Components 382 Removing Peripherals 382 Stylus and Digitizer Problems 383 Keypad Problems 383 Antenna Wires 384 Preventative Maintenance for Laptops and Portable Devices 384 Cooling Devices 384 Display Screens 386 Suitable Operating Environments 386 Air Temperature 386 Air Quality 386 Storage Methods 386 Transportation and Shipping 386Chapter 10 Security 391 "Do I Know This Already?" Quiz 391 Security Fundamentals 395 Secure and Insecure File Systems 395 Authentication Technologies 395 Username/Password/PIN 396 Smart Cards 396 Biometrics 396 Protection Against Viruses and Malware 397 Software Firewalls 397 Hardware Recycling and Deconstruction 398 Securing Wireless Networks 398 WEP and WPA Encryption 398 Access Point Configuration for Maximum Security 399 DHCP Versus Static IP Addresses 400 Changing the SSID 400 Disabling SSID Broadcast 401 MAC Address Filtering 402 Changing Default Administrator User Password 403 Updating Access Point Firmware 404 Firewall Features 405 Data and Physical Security 405 Data Access Local Security Policy 405 Encryption Technologies 406 Encrypting File System 406 BitLocker Encryption 407 Backups 408 Data Migration 408 Data and Data Remnant Removal 409 Password Management 409 Locking a Workstation 410 Incident Reporting 410 Social Engineering 411 Access Control Purposes and Principles 412 Operating System Access Control 412 User, Administration, and Guest Accounts 412 User Account Control (UAC) 412 Groups 413 Permissions Actions, Types, and Levels 414 Permission Inheritance and Propagation 414 Moving and Copying Folders and Files 415 Components 415 Restricted Spaces 415 Auditing and Event Logging 415 Installing, Configuring, and Troubleshooting Security Features 417 BIOS Security Features 417 Software Firewalls 418 Configuring Exceptions 419 Troubleshooting Software Firewalls 421 Wireless Network Configuration 422 Configuring a Wireless Client with Windows XP SP2/SP3 422 Configuring a Wireless Client with Windows Vista 425 Configuring a Wireless Client with Windows 7 426 Troubleshooting Wireless Clients 427 Unused Wireless Connections 428 File Systems (Converting From FAT32 To NTFS) 430 Malicious Software Protection 431 Types of Malware and Infection Methods 432 Training Users in Malware Protection 432Chapter 11 Printers 435 "Do I Know This Already?" Quiz 435 Printing Fundamentals 439 Laser Printers 439 How Laser Printers Use Memory 440 Toner Cartridges 442 Laser Printer Paper and Media 443 Inkjet Printers 444 Ink Cartridges 444 Inkjet Printer Paper and Media 446 Thermal Printers 446 Thermal Printer Ribbons 446 Thermal Printer Paper 447 Impact Printers 447 Impact Printer Ribbons 448 Impact Printer Paper and Media 448 Printer and Scanner Control 449 Drivers 450 Firmware 450 Print Processes 450 Laser Print Process 451 Step 1: Cleaning 452 Step 2: Conditioning 452 Step 3: Writing 452 Step 4: Developing 453 Step 5: Transferring 453 Step 6: Fusing 453 Color Laser Printing Differences 453 Inkjet Print Process 453 Thermal Print Processes 454 Impact Print Process 455 Interface Types 456 Adding Bluetooth Support 457 Adding Ethernet Support 457 Adding 802.11Wireless Ethernet (WLAN) Support 458 Adding Infrared Support 458 Printer Installation 458 Verifying Device Compatibility with Operating System and Applications 458 Connecting the Device 459 Installing Device Drivers 459 Using the Add Printer Wizard (Windows Vista and XP) 459 Using the Add Printer Wizard (Windows 7) 461 Installing a Printer or Multifunction Unit with a Vendor-Supplied Driver 461 Calibrating the Device 462 Configuring Options and Device Settings 462 Printer Options 462 Printing a Test Page 466 Educating the User About Basic Functionality 467 Optimizing Printer Performance 467 Tray Switching 467 Print Spooler Settings 468 XPS Features in Windows 7 and Vista 469 Device Calibration 470 Media Types 470 Paper Orientation 471 Print Order 472 Installing and Configuring Printer Upgrades 472 Memory 473 Firmware 474 Printer Troubleshooting Tools and Techniques 475 Identify the Problem 475 Identifying Symptoms 475 Review Device Error Codes 476 Review Computer Error Messages and Logs 476 Using the Self-Test Feature 477 Using Diagnostic Tools 478 Establishing a Theory of Probable Cause 478 Reviewing Service Documentation 478 Reviewing Knowledge Base 479 Defining and Isolating the Problem 479 Testing the Theory to Determine Cause 480 Problem: A complex document (one with many fonts or graphics) does not print 480 Problem: Repetitive marks on laser-printed document 481 Establishing a Plan of Action to Resolve the Problem and Implement the Solution 481 Verifying Full System Functionality and Implementing Preventative Measures (if Applicable) 481 Documenting Findings, Actions, and Results 481 Troubleshooting Print Failures 482 Paper Out 482 Clearing Print Queue 482 Restarting Print Queue 483 Power Off, Power On Printer 483 Paper Jams 483 Print Quality Problems 484 Error Messages and Codes 487 Performing Preventative Maintenance 489 Installing Maintenance Kits 489 Resetting Paper Counts 489 Cleaning Rollers, Printheads, and Other Components 489 Checking for a Suitable Environment 490 Using Recommended Supplies 491 Recommended Tools 491 Multimeter 491 Screwdrivers 492 Cleaning Solutions 492 Extension Magnet 492Chapter 12 Storage Devices 497 "Do I Know This Already?" Quiz 497 Floppy Disk Drives 501 Floppy Disk Types 502 Floppy Disk Drive Hardware Configuration 503 Floppy Disk Drive Physical Installation and Removal 505 Floppy Drive BIOS Configuration 505 Maintaining Floppy Disks, Data, and Drives 507 Hard Disk Drives 508 PATA and SATA Data and Power Cables 509 PATA Drive Jumpering and Cable Select 510 ATA Specifications 511 ATA/IDE Drive Physical Installation 512 SATA Hard Drive Physical Installation 514 Installing an SATA Host Adapter 516 PATA BIOS Configuration 517 SATA BIOS Configuration 520 eSATA 521 Creating an ATA or SATA RAID Array 523 ATA/IDE Performance Optimization 526 PIO and DMA Transfer Modes 526 IDE Block Mode 528 IDE Busmastering Drivers 528 Enabling DMA Transfers for PATA Devices in Windows 528 Adjusting Disk Caching Settings in Windows 530 CD, DVD, and Blu-ray Optical Drives 530 CD, DVD, and Blu-ray Drive Interfaces 532 Physical Installation of Optical Drives 533 Recording CDs and DVDs in Windows XP 533 Recording CDs and DVDs in Windows Vista and 7 535 IDE/ATAPI Optical Drive Installation Issues 536 Removable Storage 537 Tape Drives 538 Flash Memory and Card Readers 539 Flash Card Reader 541 Installing and Using a Flash Card Reader 542 Hot-Swapping Flash Memory Cards 543 USB Flash Memory Drives 543 Hot-Swapping USB Flash Memory Drives 544 External Hard Disks 545 Hot-Swapping USB or IEEE-1394-Based External Hard Disks 545 Solid State Drives (SSDs) 546 Troubleshooting Storage 547 Troubleshooting Floppy Disk Drives 547 Internal Floppy Drive Cabling Problems 547 BIOS Configuration Problems 547 Drive Reliability and Compatibility Problems 547 Changeline Problems 549 Isolating Floppy Subsystem Problems 549 Troubleshooting PATA (ATA/IDE) Drives 550 Incompatible PATA Cables 550 UDMA-66 or Faster Drive Limited to UDMA-33 Speeds 550 No Power to Drive 551 Cables Attached Incorrectly to ATA/IDE Interface or Drive 551 Physical or Electronic Damage to Drive 551 Jumpering Issues 552 Drive Not Ready Error 552 Troubleshooting SATA and eSATA Drives 552 Loose Data and Power Cables 552 eSATA Drive Cannot Be Accessed 553 SATA 3Gbps Drive Runs in Reduced Performance Mode (1.5Gbps) 553 Physical or Electronic Damage to Drive 553 Using Hard Disk Diagnostics 554 Troubleshooting CD-ROM and DVD Drives 554 Read Delays After New Media Is Inserted 555 Drive Not Supported by CD/DVD Mastering Program 555 Can't Write to Media 557 Can't Read Some Media Types in CD-ROM or DVD Drives 559 Buffer Underrun Failures 559 Damage to Media Prevents Drive from Reading Media 560 Can't Play Music Through Sound Card's Speakers 560 Troubleshooting Removable-Media, External, and Tape Drives 561 Drive Not Recognized Problems 561 Read/Write Problems 562Chapter 13 Using and Managing Windows 567 "Do I Know This Already?" Quiz 568 Differences in Windows Versions 572 GUI 572 System Requirements 575 Application Compatibility 576 Program Compatibility Wizard in Windows 7 576 Program Compatibility Wizard in Windows XP and Vista 577 Additional Application Compatibility Features 579 Primary Windows Components 580 Registry 580 Windows Interfaces 581 Windows Explorer 581 Common Tasks View in Windows XP 583 Windows Vista Favorite Links View 584 Windows 7 Explorer View 585 Changing Viewing Options in Windows Explorer 586 Displaying Objects in Files and Folders 587 Windows Vista Additions to Windows Explorer 588 Windows 7 Additions to Windows Explorer 589 My Computer 590 Control Panel 591 Starting Control Panel 595 Shortcuts to Control Panel Functions 596 Command Prompt 596 Network 597 My Network Places 598 Devices and Printers 598 Taskbar/Notification Area 600 Start Menu 603 Adding, Removing, and Sorting Start Menu Items and Folders with Windows Vista/XP 603 Adding and Removing Start Menu Items and Folders with Windows 7 605 Adjusting Start Menu Properties 605 Jump ListsWindows 607 Indexing 608 Essential Operating System Files 609 Windows 7 and Vista Boot Sequence 610 Windows XP Boot Sequence 610 BOOT.INI 611 NTLDR and NTDETECT.COM 612 NTBOOTDD.SYS 612 Registry Data Files 612 Backing Up Registry Data Files 613 hiberfil.sys 614 Disk Partition, File, and Folder Management 615 Disk Partitions 615 Using Disk Management 617 Mount Points and Mounting a Drive 623 Windows File Systems 624 FAT32 624 exFAT (FAT64) 625 NTFS 625 Convert.exe 626 Working with Folders/Directories 628 Working with Libraries in Windows 7 629 Managing Folders in a Library 630 Changing Viewing Options 631 File Management 631 Creating Files 632 File Types 632 Naming Files 634 Long Filenames and DOS Alias Names 634 File Extensions 635 Symbolic Links 636 Setting and Displaying File and Folder Attributes in Windows Explorer 636 File Permissions 639 DEFRAG 640 NTBackup 641 Using Windows Vista's Backup and Restore Center 643 Using Windows 7's Backup and Restore 644 CHKDSK.EXE 647 Format/Format.exe 648 Using Format with Floppy, USB Flash, and Removable-Media Drives 649 Formatting Floppy and Hard Disks with Windows Explorer 649 Windows Explorer Command-Line Options 651 Command-Line Functions 652 Starting a Command-Prompt Session with CMD.EXE 652 Internal Commands Overview 653 Using Wildcards to Specify a Range of Files 654 HELP 655 DIR 655 EDIT 657 COPY 658 XCOPY 658 MD/CD/RD 661 System Management Tools 662 Device Manager 662 Computer Management and the MMC 665 Task Manager 666 MSCONFIG.EXE 668 REGEDIT.EXE 670 Event Viewer 672 System Restore 673 Remote Desktop 676 Configuring Your Windows System to Accept Remote Client Connections 677 Connecting Remotely 678 Ending the Remote Session 680 Optimizing Windows 680 Virtual Memory, Performance Monitor, and System Monitor 680 Hard Disk 684 Temporary Files 684 Temporary File Settings in Windows 7/Vista/XP/2000 685 Services 686 Startup 688 Applications 688 Adjusting the Balance Between Background Services and Application Response 688 Adjusting the Priority of a Process 689 Stopping Unresponsive Applications 690Chapter 14 Installing and Upgrading Windows Operating Systems 695 "Do I Know This Already?" Quiz 695 Installing Operating Systems 699 Verifying Hardware Compatibility and Minimum Requirements 699 Comparing Windows 7 Editions 701 Migrating User Data 702 Installation Methods 704 Starting a Clean Installation of Windows 7 from the Distribution DVD 704 Starting a Clean Installation of Windows Vista from the Distribution DVD 707 Installing Windows XP from the Distribution CD 710 Network Drive Installation 711 Disk Image 712 Installing Windows from a Recovery DVD/CD 713 Using Boot Disks to Start the Installation (XP and 2000 only) 713 Installing Windows 7 or Windows Vista from a USB Thumb Drive 714 Installation Method Options 716 Attended Versus Unattended Installation 716 Network Configuration 717 Preparing the Hard Disk for Installation 718 Providing Device Drivers During Installation 722 Verifying Installation 723 Upgrading Operating Systems 726 Preparations to Make Before Upgrading to a Newer Version of Windows 727 Upgrading to Windows 7 from Windows Vista 728 Upgrading to Windows Vista from Windows XP 732 Upgrading to Windows 7 from Windows XP 734 Upgrading to Windows XP from 2000 735 Troubleshooting a Windows Upgrade 736Chapter 15 Troubleshooting and Maintaining Windows 743 "Do I Know This Already?" Quiz 743 Troubleshooting Windows 747 Recovering an Operating System 747 Last Known Good Configuration, Safe Mode, and Other Advanced Boot Options 747 Windows Recovery Environment (WinRE) 751 Recovery Console 753 Using System Restore with Advanced Boot Options 757 Using Windows 7's Image Backup 757 Using Windows Vista's Complete PC Backup 759 Using Automated System Recovery (ASR) (Windows XP) 760 Using the Emergency Repair Disk (Windows 2000) 761 Diagnosing and Troubleshooting Other Problems 762 Identifying the Problem: User Interview 762 Analyzing the Problem 763 Identifying the Problem: Logs and Services 764 Recording Symptoms and Error Codes 766 Checking Configurations and Device Manager 767 Common Problems 767 STOP (Blue Screen) Errors 767 Auto Restart Errors 769 System Lockups 770 DxDiag 773 I/O Devices 773 Driver Signing 774 Application Troubleshooting 774 Application Start or Load Failure 775 Print Spooler Stalled 776 Incorrect/Incompatible Printer Driver 777 Common Error Messages and Codes 777 Windows 7/Vista Boot Errors 777 Windows XP/2000 Boot Errors 779 Device/Service Startup Errors 780 More Windows Errors and Error Reporting 781 Solving Disk Problems 782 Using Diagnostic Utilities and Tools 783 Can't Boot from Hard Disk 783 Using Task Manager 784 Troubleshooting with Device Manager 786 Using System File Checker (SFC) 790\ Maintaining Windows 790 Installing Service Packs and Hotfixes 790 Using Windows Update and Microsoft Update 793 Performing Scheduled Backup and Restore 794 Image Backups 794Chapter 16 Networking 799 "Do I Know This Already?" Quiz 800 Network Models 805 Client/Server 805 Servers 806 Clients 807 Peer-to-Peer 807 Internet Connectivity Technologies 808 Modems and Dial-Up Internet Connectivity 808 Modem Technologies and Types 809 Analog Modem Installation 812 Dial-Up Internet Service Providers 813 Creating a Dial-Up Connection 813 Requirements for a Dial-Up Internet Connection 814 ISDN Internet Connectivity 814 ISDN Hardware 815 Setting Up an ISDN Connection 815 Broadband Internet Services (DSL, Cable, Satellite) 816 DSL 816 Cable Internet 818 Satellite 818 LANs and Internet Connectivity 820 Network Protocols 820 TCP/IP 820 NetBEUI/NetBIOS 821 TCP/IP Applications and Technologies 821ISP 821 HTTP/HTTPS 821 SSL 822 TLS 822 HTML 822 FTP 822 Telnet 823 SSH 824 DNS 824 E-mail 825 SMTP 826 POP 826 IMAP 826 Ports 826 Network Topologies 827 Network Types 828 Wired Ethernet Types 828 Wireless Ethernet 829 Bluetooth 830 Infrared 830 Cellular 831 VoIP 831 Cable and Connector Types 832 UTP and STP Cabling 832 Fiber-Optic Cabling 834 Coaxial Cabling 836 Plenum and PVC 837 Connector Types 837 Installing Network Interface Cards 838 PCI and PCI Express 838 USB 839 PC Card/CardBus 839 Configuring Network Interface Cards 839 Hardware Resources 839 Media Type 840 Full/Half-Duplex 840 Wireless Ethernet (WLAN) Configuration 840 Switches and Hubs 841 Beyond LANs-Repeaters, Bridges, and Routers 842 Networking Configuration 843 Installing Network Protocols in Windows 843 TCP/IPv4 Configuration 844 TCP/IP Configuration with a DHCP Server 845 TCP/IP Alternate Configuration 846 TCP/IP User-Configured IP and DNS Addresses 847 TCP/IP User-Configured Advanced Settings 847 Understanding IP Addressing, Subnet Masks, and IP Classes 847 WINS Configuration 850 Gateway 851 DNS Configuration 851 IPv6 IP Addressing 851 NetBEUI Configuration 853 Setting Up Shared Resources 853 Installing File and Printer Sharing 854 Shared Folders and Drives 855 Sharing a Folder Using Simple File Sharing 855 Sharing a Folder with User/Group Permissions in Windows Vista or Windows 7 857 Shared Printers 858 Administrative Shares 858 Setting Up the Network Client 858 Installing Network Client Software 859 Installing a Network Printer 859 Using Shared Resources 860 The Universal Naming Convention (UNC) 861 Fully Qualified Domain Names (FQDNs) 862 Mapped Drives 863 Browser Installation and Configuration 864 Setting Up Your Browser to Use Your Internet Connection 865 Enabling/Disabling Script Settings 867 Configuring Browser Security Settings 867 Using Network Command-Line Tools 868 Using the Net Command 868 Using Ping 868 Using Tracert 869 Using NSLookup 870 Using Ipconfig 870 Network and Internet Troubleshooting 871 Can't Access Network Resources 871 Significant Drops in Network Performance 872 Unattended PC Drops Its Network Connection 873 All Users Lose Network Connection 873 Users Can Access Some Shared Resources But Not Others 874 Can't Print to a Network Printer 874 Ping and Tracert Work, But User Can't Display Web Pages with Browser 874 Overview of Creating a Small Office/Home Office (SOHO) Network 874Chapter 17 Safety and Environmental Issues 879 "Do I Know This Already?" Quiz 879 Recycling and Disposal Issues 883 Disposing of Batteries 883 Recycling Toner and Printer Cartridges 883 Disposing of Chemical Solvents and Cans 884 Disposing of Obsolete Monitors and Computer Hardware 884 Using an MSDS (Material Safety Data Sheet) 885 Electrostatic Discharge (ESD) 885 Preventing ESD 886 Power Diagnostics, ESD, and Safety 887 Protection Devices 888 Correct Storage for Equipment 889 Additional ESD Precautions 890 Hazards 890 High Voltage Hazards 891 Printers 891 The Power Supply 891 CRT Monitors 892 Systems in Suspend Mode 893 Precautions Against Electric Shock 893 Discharging CRTs 894 Mechanical Hazards 895 Tripping Hazards 895 Liquid Hazards 896 Situational Hazards 896 Atmospheric Hazards 897 Heavy Equipment Hazards 897 Environmental and Accident Incident Handling 898Chapter 18 Troubleshooting and Communications Methods 901 "Do I Know This Already?" Quiz 901 Troubleshooting Methods Overview 905 The Client Interview 907 Tips for Conducting the Client Interview 908 How to Evaluate the Client's Environment 909 Testing Power 909 Looking for Sources of Interference 910 Recording Symptoms and Error Codes 910 Determining Whether a Problem Is Caused by Hardware or Software 911 What Components to Check First 914 Points of Failure on the Outside of the Computer 914 "Known-Working" Doesn't Mean "New"-Best Sources for Replacement Parts 915 Keeping Track of Your Solutions 916 Where to Go for More Information 916 Useful Hardware and Software Tools 918 Hardware Diagnostics 918 Cleaning and Maintenance Tools 920 Recommended Equipment Cleaning Products 921 Selecting and Using a Computer-Compatible Vacuum Cleaner 922 Professional Behavior 922 How to Talk to Customers 922 How to Treat Customers' Property 923Appendix A Answers to the "Do I Know this Already?" Quizes and TroubleshootingScenarios 927Elements Available on the CDAppendix B Memory TablesAppendix C Memory Tables Answer KeyAppendix D Hardware ResourcesGlossaryTOC, 9780789747907, 1/18/2011
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About Scott Mueller

Mark Edward Soper has been working with PCs since the days of the IBM PC/XT and AT as a sales person, technology advisor, consultant, experimenter, and technology writer. Since 1992, he's taught thousands of students across the country how to repair, manage, and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He's created many versions of his experimental computer known as "FrankenPC" for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written two other A+ Certification books covering previous versions of the A+ Certification exams for Que Publishing. Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th editions, coauthored Upgrading and Repairing Networks, Fifth Edition, and written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateur's Guide to Taking Great Digital Photos. In addition, Mark has contributed to Que's Special Edition Using series on Windows Me, Windows XP, and Windows Vista, Que's Windows 7 In Depth, contributed to Easy Windows Vista, has written two books about Windows Vista, including Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center, and two books about Windows 7, Easy Microsoft Windows 7 and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes. Mark also stays busy on the Web, posting many blog entries and articles at MaximumPC.com, as well as writing articles for Maximum PC magazine. He has taught A+ Certification and other technology-related subjects at Ivy Tech Community College in Evansville, Indiana. David L. Prowse is a computer network specialist, author, and technical trainer. As a consultant, he installs and secures the latest in computer and networking technology. Over the past several years, he has authored and co-authored a number of networking and computer titles for Pearson Education. In addition, over the past decade, he has taught CompTIA A+, Network+, and Security+ certification courses to more than 2,000 students, both in the classroom and via the Internet.
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27 ratings
3.88 out of 5 stars
5 37% (10)
4 26% (7)
3 30% (8)
2 4% (1)
1 4% (1)
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