Communicating with Customers

Communicating with Customers

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Description

Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those concerned with marketing, sales and customer service, and examines building relationships with clients, creating rapport and handling complaints.show more

Product details

  • Paperback | 160 pages
  • 128 x 198 x 19mm | 186g
  • Orion Publishing Co
  • Orion Business (an Imprint of The Orion Publishing Group Ltd )
  • London, United Kingdom
  • English
  • diagrams
  • 0752821024
  • 9780752821023