Communicating in Organizations Today
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Communicating in Organizations Today : Blending Theory and Practice

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Communicating in Organizations Today: Blending Theory and Practice is a core textbook for organizational communication courses (at the sophomore and junior level). Gary Kreps presents both traditional and contemporary theories pertaining to organizations today from a communication perspective, while demonstrating how theories can be applied in daily organizational practices. The author's approach allows for a current understanding of how intercultural communication, ethics, and technology can impact all types of organizations today, including but not limited to workplace organizations.
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Product details

  • Hardback | 416 pages
  • 152 x 229mm
  • ROUTLEDGE
  • London, United Kingdom
  • English
  • 113885753X
  • 9781138857537

Table of contents

I. INTRODUCTION


Chapter 1 Communicating and Organizing


The Nature of Organization


Case 1.1: The Smith Family and Organizational Reality


Case 1.2: The Hospital as an Information System


Internal and External Dimensions of Organizational Communication





Chapter 2 Human Communication Processes


The Nature of Human Communication


Case 2.1: Tyler Industries, Inc.


Levels of Communication in Organizations


Case 2.2: The New Product


Summary





II. PERSPECTIVES ON THE ORGANIZING PROCESS





Chapter 3 The Classical Theory of Organization


Organization as a Mechanism


Classical Theory of Organization


Case 3.1: Glenview Nuclear Power Plant





Chapter 4 The Human Relations Theory of Organization


Organization as a Context for Individual Actualization


Human Relations Model of Organization


Human Resources Model of Organization


Participative Management Approach


Case 4.1: It's as Easy as ABC





Chapter 5 The Social Systems Theory of Organization.


Organization as a Social System


General Systems Theory of Organization


Case 5.1: Sprint Air Freight





Chapter 6 Weick's Model of Organizing


Organization as a Response to Information Equivocality


Weick's Model of Organizing


Case 6.1: Ace Auto Repair Shop


Case 6.2: Nurse Retention at Memorial Hospital





Chapter 7 The Organizational Culture Theory of Organization


Organization as Culture


Organizational Culture Model


Case 7.1: I.U.P.U.I.


Organizational Culture and Equivocality


Theoretical Convergence


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III. COMMUNICATION AND ORGANIZING


Chapter 8 Interpersonal Communication and Organizing


Relational Development and Organizing


Motivation and Control in Organizations


Therapeutic Communication and Organizing


Case 8.1: "I Dasn't Take Eet"





Chapter 9 Group Communication and Organizing


The Group as the Primary Work Unit for Organizing Activities


Leadership Communication


Conflict and Organization


Communication Climate


Case 9.1: The Case of the Phantom Crew





Chapter 10 Internal Organizational Communication Systems


Formal and Informal Organizational Communication


The Management Function


Case 10.1: Pain in the Hospital


Structure and Communication





Chapter 11 External Organizational Communication Systems


Open Systems Theory and Organizational Environment


Sending and Seeking Environmental Information


Case 11.1: The Case of the Sour Suite


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IV. CONCLUSION


Chapter 12 Ethical Constraints on Organizational Communication


Ethics and Organizational Communication


Ethics Dimensions of Internal Organizational Communication


Ethical External Organizational Communication


Promoting Ethical Organizational Communication


Case 12.1: The Love Canal Crisis





Chapter 13 Information and Organizational Effectiveness


Coordinating Internal and External Information


Feedback and Innovation in Organizations


Case 13.1: A Matter of Education


Case 13.2 Effective Communication with the Public


Organizational Effectiveness





Appendix: Using the Case Study Method in Organizational


Communication Classes


Developing Students' Insight, Knowledge,


and Creativity





References


Further Readings


Name Index


Subject Index
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