Communicating in Organizations Today

Communicating in Organizations Today : Blending Theory and Practice

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Communicating in Organizations Today: Blending Theory and Practice is a core textbook for organizational communication courses (at the sophomore and junior level). Gary Kreps presents both traditional and contemporary theories pertaining to organizations today from a communication perspective, while demonstrating how theories can be applied in daily organizational practices. The author's approach allows for a current understanding of how intercultural communication, ethics, and technology can impact all types of organizations today, including but not limited to workplace organizations.
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Product details

  • Hardback | 416 pages
  • 152 x 229mm
  • London, United Kingdom
  • English
  • 113885753X
  • 9781138857537

Table of contents


Chapter 1 Communicating and Organizing

The Nature of Organization

Case 1.1: The Smith Family and Organizational Reality

Case 1.2: The Hospital as an Information System

Internal and External Dimensions of Organizational Communication

Chapter 2 Human Communication Processes

The Nature of Human Communication

Case 2.1: Tyler Industries, Inc.

Levels of Communication in Organizations

Case 2.2: The New Product



Chapter 3 The Classical Theory of Organization

Organization as a Mechanism

Classical Theory of Organization

Case 3.1: Glenview Nuclear Power Plant

Chapter 4 The Human Relations Theory of Organization

Organization as a Context for Individual Actualization

Human Relations Model of Organization

Human Resources Model of Organization

Participative Management Approach

Case 4.1: It's as Easy as ABC

Chapter 5 The Social Systems Theory of Organization.

Organization as a Social System

General Systems Theory of Organization

Case 5.1: Sprint Air Freight

Chapter 6 Weick's Model of Organizing

Organization as a Response to Information Equivocality

Weick's Model of Organizing

Case 6.1: Ace Auto Repair Shop

Case 6.2: Nurse Retention at Memorial Hospital

Chapter 7 The Organizational Culture Theory of Organization

Organization as Culture

Organizational Culture Model

Case 7.1: I.U.P.U.I.

Organizational Culture and Equivocality

Theoretical Convergence




Chapter 8 Interpersonal Communication and Organizing

Relational Development and Organizing

Motivation and Control in Organizations

Therapeutic Communication and Organizing

Case 8.1: "I Dasn't Take Eet"

Chapter 9 Group Communication and Organizing

The Group as the Primary Work Unit for Organizing Activities

Leadership Communication

Conflict and Organization

Communication Climate

Case 9.1: The Case of the Phantom Crew

Chapter 10 Internal Organizational Communication Systems

Formal and Informal Organizational Communication

The Management Function

Case 10.1: Pain in the Hospital

Structure and Communication

Chapter 11 External Organizational Communication Systems

Open Systems Theory and Organizational Environment

Sending and Seeking Environmental Information

Case 11.1: The Case of the Sour Suite



Chapter 12 Ethical Constraints on Organizational Communication

Ethics and Organizational Communication

Ethics Dimensions of Internal Organizational Communication

Ethical External Organizational Communication

Promoting Ethical Organizational Communication

Case 12.1: The Love Canal Crisis

Chapter 13 Information and Organizational Effectiveness

Coordinating Internal and External Information

Feedback and Innovation in Organizations

Case 13.1: A Matter of Education

Case 13.2 Effective Communication with the Public

Organizational Effectiveness

Appendix: Using the Case Study Method in Organizational

Communication Classes

Developing Students' Insight, Knowledge,

and Creativity


Further Readings

Name Index

Subject Index
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