Communicating in Organizations Today
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Communicating in Organizations Today : Blending Theory and Practice

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Communicating in Organizations Today: Blending Theory and Practice is a core textbook for organizational communication courses (at the sophomore and junior level). Gary Kreps presents both traditional and contemporary theories pertaining to organizations today from a communication perspective, while demonstrating how theories can be applied in daily organizational practices. The author's approach allows for a current understanding of how intercultural communication, ethics, and technology can impact all types of organizations today, including but not limited to workplace organizations.
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Product details

  • Paperback | 416 pages
  • 152 x 229mm
  • Taylor & Francis Ltd
  • ROUTLEDGE
  • London, United Kingdom
  • English
  • 0765644150
  • 9780765644152

Table of contents

I. INTRODUCTION
Chapter 1 Communicating and Organizing
The Nature of Organization
Case 1.1: The Smith Family and Organizational Reality
Case 1.2: The Hospital as an Information System
Internal and External Dimensions of Organizational Communication

Chapter 2 Human Communication Processes
The Nature of Human Communication
Case 2.1: Tyler Industries, Inc.
Levels of Communication in Organizations
Case 2.2: The New Product
Summary

II. PERSPECTIVES ON THE ORGANIZING PROCESS

Chapter 3 The Classical Theory of Organization
Organization as a Mechanism
Classical Theory of Organization
Case 3.1: Glenview Nuclear Power Plant

Chapter 4 The Human Relations Theory of Organization
Organization as a Context for Individual Actualization
Human Relations Model of Organization
Human Resources Model of Organization
Participative Management Approach
Case 4.1: It's as Easy as ABC

Chapter 5 The Social Systems Theory of Organization.
Organization as a Social System
General Systems Theory of Organization
Case 5.1: Sprint Air Freight

Chapter 6 Weick's Model of Organizing
Organization as a Response to Information Equivocality
Weick's Model of Organizing
Case 6.1: Ace Auto Repair Shop
Case 6.2: Nurse Retention at Memorial Hospital

Chapter 7 The Organizational Culture Theory of Organization
Organization as Culture
Organizational Culture Model
Case 7.1: I.U.P.U.I.
Organizational Culture and Equivocality
Theoretical Convergence
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III. COMMUNICATION AND ORGANIZING
Chapter 8 Interpersonal Communication and Organizing
Relational Development and Organizing
Motivation and Control in Organizations
Therapeutic Communication and Organizing
Case 8.1: "I Dasn't Take Eet"

Chapter 9 Group Communication and Organizing
The Group as the Primary Work Unit for Organizing Activities
Leadership Communication
Conflict and Organization
Communication Climate
Case 9.1: The Case of the Phantom Crew

Chapter 10 Internal Organizational Communication Systems
Formal and Informal Organizational Communication
The Management Function
Case 10.1: Pain in the Hospital
Structure and Communication

Chapter 11 External Organizational Communication Systems
Open Systems Theory and Organizational Environment
Sending and Seeking Environmental Information
Case 11.1: The Case of the Sour Suite
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IV. CONCLUSION
Chapter 12 Ethical Constraints on Organizational Communication
Ethics and Organizational Communication
Ethics Dimensions of Internal Organizational Communication
Ethical External Organizational Communication
Promoting Ethical Organizational Communication
Case 12.1: The Love Canal Crisis

Chapter 13 Information and Organizational Effectiveness
Coordinating Internal and External Information
Feedback and Innovation in Organizations
Case 13.1: A Matter of Education
Case 13.2 Effective Communication with the Public
Organizational Effectiveness

Appendix: Using the Case Study Method in Organizational
Communication Classes
Developing Students' Insight, Knowledge,
and Creativity

References
Further Readings
Name Index
Subject Index
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