Communicating Effectively for Dummies
From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: * Learn how to become an active listener * Accentuate the positive in negative situations * Find win-win solutions for conflicts * Stay on track when writing e-mails and letters * Handle presentations, interviews, and other challenges * Speak forcefully and assertively without alienating others Management consultant Marty Brounstein author of Handling the Difficult Employee and Coaching and Mentoring For Dummies gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication.
From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles: * Becoming aware of your own assumptions * Dealing with passive-aggressive communicators * What to say to help someone open up to you * Communicating through eye contact and body language * Maintaining a positive attitude * Dealing with sensitive issues * Effective conflict resolution models * When to use e-mail, the phone, or a face-to-face meeting * Dealing with angry customers * Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.
- Paperback | 388 pages
- 200.66 x 236.22 x 25.4mm | 748.42g
- 15 Apr 2001
- John Wiley & Sons Inc
- Hungry Minds Inc,U.S.
- Foster City, United States
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About Marty Brounstein
Back cover copy
A Reference for the Rest of Us!
Get results through assertive speaking and active listening
The fun and easy way to get your point across and resolve conflicts
Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication --and a thriving career.
"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" -- Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.
"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."-- Deb Eppert, Senior Director of Human Resources, Innunity, Inc.
Discover how to:
Tune into the power of active listening
Speak assertively and accentuate the possitive
Resolve conflicts with win-win solutions
Stay on the right track when writing e-mails
Handle presentations, interviews, and other challenges
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