Citizen, Customer, Partner
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Citizen, Customer, Partner : Engaging the Public in Public Management

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Description

The book starts with the premise that the public comes to government not principally in one role but in three roles: as citizen, customer, and partner. The purpose of the text is to address the dual challenge implied by that reality: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles.show more

Product details

  • Paperback | 256 pages
  • 154 x 232 x 20mm | 480.81g
  • Taylor & Francis Inc
  • M.E. Sharpe
  • Armonk, United States
  • English
  • 0765627205
  • 9780765627209
  • 2,209,492

Rating details

6 ratings
3.83 out of 5 stars
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3 17% (1)
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