Cisco Unity Deployment and Solutions Guide

Cisco Unity Deployment and Solutions Guide

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As an integral part of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) environment, Cisco Unity complements the full range of Cisco IP-based voice solutions including Cisco CallManager, Cisco IP Contact Center, and Cisco Personal Assistant. Cisco Unity is designed for large or small enterprises and offers enhanced security, reliability, and serviceability along with support for Microsoft Windows 2000, Advanced Server SP2, and Microsoft Exchange 2000 Enterprise Server. Cisco Unity Deployment and Solutions Guide presents real world deployment examples and shows how to plan, install, and manage a Cisco unified communications solution. Part I focuses on understanding Unity architecture and the different technologies it uses. It also provides a comprehensive list of features and explains how they are used. Part II focuses on deployment issues and explains the steps necessary to deploy a Unity messaging system in a small or large organization. It includes a considerable number of real world examples and case studies for each installation type. Part III answers a large number of solutions oriented questions asked by customers on a regular basis, but where no documented information is presently available. Finally, part IV explains everything a Unity Administrator needs to know in order to manage the system and it's users.show more

Product details

  • Hardback | 1008 pages
  • 194 x 236 x 62mm | 1,941.4g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • Revised
  • 1st Revised edition
  • 1587051184
  • 9781587051180
  • 2,386,202

Back cover copy

Design, install, and manage a complete unified communications solution with this definitive guide. Gain an in-depth understanding of the Cisco Unity architecture and feature set Plan, design, and install a complete unified messaging solution using the design process found within this guide Use features in Cisco Unity to solve legacy and convergence problems for your users Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity Support CallManager and legacy PBX integrations with your unified messaging solutions This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday. "Cisco Unity Deployment and Solutions Guide" shows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature set. Part II helps you design and deploy a unified message solution with Cisco Unity, and Part III helps you manage and administer your solution by leveraging the tools within Cisco Unity. "Cisco Unity Deployment and Solutions Guide" teaches you all that you need to know about designing, deploying, and managing a sustainable, unified messaging solution. This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.show more

Table of contents

Foreword. INTRODUCTION. I. CONCEPTS AND ARCHITECTURE. 1. About Unified Messaging. The Evolution of Unified Messaging. Unity as a Pure UM Product. Unity Messaging Repository. Comparison of Unified and Integrated Messaging. Challenges with Unified Messaging in an Organization. Managing Perception Issues When Combining Voice Mail with Email. Usage and New Security Issues. Storing Voice Messages. Solutions and Deployment. Adapting the User Community to Unified Messaging. Administrative, Management, and Help Desk Considerations. Messaging Technologies. Integration Technologies. Summary. 2. Unity Architecture Overview. System Architecture. AVCsGateway. AVCsMgr. Data Object Hierarchy. Resource Manager. Arbiter. Ruler. Unity Messaging Repository. TUI Applications. Log Manager. Media Interface Unit. Telephone Application Programming Interface. Integration. Session Initiation Protocol. UnityAVWAVE. Virtual Queue. RDBSvr. Telephone Record and Playback Connection Server. DOHMMSvr. AVWM. AVNotificationMgr. Notifier. Notification Queue. AVMsgStoreMonitorSvr. Directory Monitor. Exchange 5.5. Exchange 2000/2003. Domino. AVDirChangeWriter. AVSQLSynchSvr. AVLic. AVRepDirSvrSvc. CSEMSSvc. AVMMProxySvr. AVTTSSvc. CSBridgeConnector. AVCsNodeMgr. TomCat. Component Walkthroughs. Outside Caller Leaves a Message. Change to Mail User in Directory. Administrator Updates Subscriber in SA. Summary. 3. Components and Subsystems: Object Model. Applications. Call Handlers. AVP_CONTACT_RULES. AVP_MENU_ENTRIES. AVP_MESSAGING_RULES. AVP_ADMINISTRATOR_OBJECT_ID. AVP_RECIPIENT_OBJECT_ID. AVP_LOCATION_OBJECT_ID. AVP_AFTER_MESSAGE_ACTION, AVP_AFTERMESSAGE_CONVERSATION, and . AVP_AFTER_MESSAGE_OBJECT_ID. AVP_SCHEDULE_OBJECT_NAME. AVP_ALTERNATE_DTMF_IDS. COS Objects. Distribution Lists. FaxLibrary Handlers. FaxMail Handler. Interview Handlers. Locations. Mail Users. AVP_NOTIFICATION_DEVICE. AVP_NOTIFICATION_RULE. AVP_NOTIFICATION_MWI. AVP_PERSONAL_DLS. AVP_CALL_HANDLER_OBJECT_ID. AVP_COS_OBJECT_ID. AVP_LOCATION_OBJECT_ID. Alternate Extensions. Mail User Templates. Name Lookup Handlers. AVP_EXIT_OBJECT_ID, AVP_EXIT_ACTION, and AVP_EXIT_CONVERSATION. AVP_NO_SELECTION_OBJECT_ID, AVP_NO_SELECTION_ACTION, and VP_NO_SELECTION_CONVERSATION. AVP_NO_INPUT_OBJECT_ID, AVP_NO_INPUT_ACTION, and AVP_NO_INPUT_CONVERSATION. AVP_ZERO_OBJECT_ID, AVP_ZERO_ACTION, and AVP_ZERO_CONVERSATION. Primary Domain Accounts. Primary Domain Groups. PW Policies. Restriction Tables. AVP_NUMBER_PATTERNS. Trusted Domains. Data Storage. SQL. Registry. Directory. Local Files. Summary. 4. Components and Subsystems: Directory. Message Store and Directory Monitor Used. Protocols Used. Scope. Exchange 5.5. Exchange 2000/2003. Domino. Synchronization Queries. Full Synchronization. Extensibility of the Directory. Default Unity Objects. Exchange 5.5 Directory Monitor:show more

About Todd Stone

Todd Stone is a technical marketing engineer in the Enterprise Communication Software Business Unit at Cisco Systems. Todd's career spans more than 17 years and includes experience in telecommunications and voice systems, as well as messaging system design, administration, and management. Dustin Grant, CCIE No. 5803, is a senior escalation engineer in the Cisco Technical Assistance Center. He has been with Cisco for more than five years and holds three CCIEs, covering Routing and Switching, ISP-Dial, and Voice. Dustin also coauthored the CCIE Voice written and lab exams. Jeff Lindborg is a technical leader in the Enterprise Communication Software Business Unit at Cisco Systems, where he focuses on customer applications. Before joining Cisco, Jeff was an engineer for Active Voice for more than 10 years. Jeff holds a bachelor of science degree in computer science from the University of Washington. Steve Olivier is a software engineer and team leader in the Critical Problem Resolution team in the Enterprise Communication Software Business Unit at Cisco Systems. Steve joined Active Voice in 1998 as a technical support engineer and ultimately became a PBX integration engineer in the development group.show more