Cisco Unified Presence Fundamentals

Cisco Unified Presence Fundamentals

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Cisco Unified Presence Fundamentals Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility Brian Morgan, CCIE No. 4865Shane LisenbeaMichael C. Popovich III, CCIE No. 9599 Cisco (R) Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies. This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book thatWalks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for FederationUnderstand how to resolve Unified Presence issues with built-in tools and diagnostic utilities This book is part of the Cisco Press (R) Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques. Category: Networking/Voice Over IP Covers: Cisco Unified Presenceshow more

Product details

  • Paperback | 288 pages
  • 186 x 230 x 18mm | 476.27g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 1587140446
  • 9781587140440
  • 1,400,119

Back cover copy

Cisco Unified Presence Fundamentals Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility Brian Morgan, CCIE No. 4865 Shane Lisenbea Michael C. Popovich III, CCIE No. 9599 Cisco(R) Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. Written by three leading Cisco experts, "Cisco Unified Presence Fundamentals" explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies. This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities "This book is part of the Cisco Press(R) Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques." Category: Networking/Voice Over IP Covers: Cisco Unified Presenceshow more

About Brian Morgan

Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in Unified Communications and Collaboration technologies. In 20 years in the networking industry, he has performed in a number of roles, including network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he's not spending time with the family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in North Texas. Shane Lisenbeais a product sales specialist for Unified Communications. With 20 years of telephony experience, he started at the ground level of pulling wire to where he is today. During that path, Shane held many positions that include lead technician, supervisor, technical marketing engineer, and consulting system engineer. When Shane is not at work, he is still at work with several projects going all the time. Michael C. Popovich III, CCIE No. 9599, is a consulting systems engineer with Cisco specializing in Unified Communications and Enterprise Social Software technologies. With 12 years in networking, he has spent most of that time in consulting roles with Cisco partners and Cisco working mainly with routing/switching and Unified Communication technologies. In the pursuit of a good work/life balance, Michael spends his spare time diving, riding motorcycles, and enjoying the outdoors when possible.show more

Table of contents

Introduction xvChapter 1 What Is Unified Communications? 1Telephony History 2PBX Architecture and Call Control Basics 3IP-Based Call Control 5 The Network Is the Platform 5 Cisco Unified Communications Manager 7 Endpoint Network Access 8 Integrated Services Routers 9Applications 11 Application Extension Platform 11 CUAE 12 Conferencing 12 UC Mobility 13 Voice Messaging 13 Unified Presence 14User Experience 15Clients 16 CIPC 16 CUCIMOC 17 CUMC 17 CUPC 18 Cisco Unified Video Advantage 18 User Workspace 18Summary 19Chapter 2 Cisco Unified Presence Overview 21Cisco Unified Presence Components 22 CUCM Presence Capabilities 23 CUCM Presence: BLF/Speed Dials 24 CUCM Presence: Phone Directories 25 Cisco Unified Presence User 25 SIP PUBLISH with CUP Server 26Deployment Models 27 Cisco Unified Presence Cluster 27 Cisco Unified Presence Redundancy 29 Cisco Unified Presence Platform Scalability 30 CUCM Deployments 30 CUP Server Single Cluster Deployment 32 CUP Server Multicluster Deployment 33 Federated Deployment 35CUP Server Scalability and High Availability 37 CUP Server Multinode Scalability 37 Multinode Deployment Models 37 Balanced Redundant High-Availability Deployment 38 Balanced Nonredundant High-Availability Deployment 39 Active/Standby Redundant High-Availability Deployment 40 Nonhigh-Availability Deployment 41Summary 42Chapter 3 Installing Cisco Unified Presence Server 7 43Preinstallation Tasks 43 Supported Server Platforms 44 RAID and BIOS Settings 44 Supported Browsers 45 Preparing for the Installation 45CUCM Installation Tasks 46 Adding an Application Server 46 Adding an AXL Group and User 48 Installing the CUPS Software 51 Post-Install Configuration 66 Licensing 69 Service Activation 70 CUCM/CUPS Synchronization 72 Adding a Presence Gateway 74 Creating a SIP Trunk on the CUCM 75 Completing the SIP Publish Trunk Configuration 80Other Important Settings for Presence Server Configuration 81 Proxy Domain 82 IP Phone Messenger 83 CTI Gateway 85Adding Additional Nodes to the CUPS Cluster 90 CUPS Redundancy Configuration 93Unattended Installation 94Troubleshooting the Installation 99 Recap of Dependencies 99 Tools 101Summary 106Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Manager 107LDAP Integration 107 Provisioning 108 Authentication 108 Directory Access 108 Configuring LDAP 109 Configuring LDAP Synchronization 110 Configuring LDAP Authentication 112 Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory 113Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server 114 Preconfiguration Checks 114 Configuring CTI Gateway Settings 118 Configuring CTI Gateway Server Names and Addresses 118 Creating CTI Gateway Profiles 120 Configuring Firewalls to Pass CUPC Traffic 121 Configuring Presence Service Parameter 122 Configure the SIP Trunk on CUCM 125 LDAP Profile Creation 128 Creating LDAP Profiles and Adding Users to the Profile 128 Adding Users and Making Device Associations 129 Adding a Softphone Device for Each User 131Configure CUPC on CUP 134 TFTP Server Connection 134 Configuring the Proxy Listener and TFTP Addresses 135 Configuring the Service Parameter for CUPC 135Summary 137Chapter 5 Cisco Unified Personal Communicator 139CUPC Configuration 140 Configuring CUPC User in CUCM 140 Configuring IP Phone in CUCM 143 Configuring a CUPC Device in CUCM 145Configuring Advanced Features for CUPC 148 Voicemail Configuration for CUPC 149 Cisco Unity Connection 149 Cisco Unity 152 Configuring Voicemail Servers in CUPS 154 Configuring Mailstore Server in CUPS 155 Configuring Voicemail Profiles in CUPS 157 Conferencing Configuration for CUPC 158 MeetingPlace Express and Meeting Place Express VT 158 Configuring MeetingPlace 160 Configuring WebEx Meeting Center 161 Configuring Conference Servers in CUPS 161 Configuring Conferencing Profiles in CUPS 162 Configuring Video for CUPC 164 Configure LDAP for CUPC 164CUPC Troubleshooting 169 Basic CUPC Troubleshooting 169 CUPS and CUCM Integration Troubleshooting 170 Voicemail Troubleshooting 171 Conferencing Troubleshooting 172 LDAP Troubleshooting 173Summary 173Chapter 6 Cisco Unified Presence Practical Applications 175Unified Communications Components 176 Call Control 177 Voice Messaging 177 Unified Messaging and Integrated Messaging 178 Presence 179 Collaboration 179 Mobility 180Stationary Users 181 Call Control 181 Messaging 182 Presence 182 Collaboration 182Mobile Users 183Executives 183Teleworkers 184Call Center Agents 185Summary 186Chapter 7 Cisco Unified Presence Federation 187Federation Within Presence 187Derived Presence 187Federated Presence Configuration on the Cisco Presence Server 188Adding a New Federation Domain 188 E-mail Federation Enablement 189 TLS Peer Subject Creation 191 DNS Configuration 194 Command-Line Interface Configuration of the Presence Domain 195Federated Presence Configuration on Microsoft OCS 197 OCS Server Configuration 197 Global Federation Setting Enablement 197 Access Edge Server Address Configuration 198 Front End Federation Setting 199 Enable Users for MOC and Federation 200 Access Edge Server Configuration 200 DNS Configuration 201 CUPS Configured as IM Provider 201 Verify Access Method Settings 202 Configure Access Edge Server to Use TLS 202Summary 202Chapter 8 Leveraging Cisco Unified Presence in Vertical Markets 203Basic Productivity Enhancements 203Healthcare 207 Nurse Communications 208 Doctor Communications 209Public Sector 209 Emergency Services 210 City and County 211Retail 212Summary 213Chapter 9 Troubleshooting Cisco Unified Presence 215CUPS Troubleshooting Tools 215 System Status Page 216 System Troubleshooter Page 218 MOC Troubleshooter Page 221Trace Files 222Troubleshooting CUCM/CUPS Dependencies 227Troubleshooting CUPS User Problems 229 Problem: Users Not Showing Up in CUPS 229 Possible Cause: Capabilities Assignment in CUCM 230 Possible Cause: LDAP Synchronization Failing 232 Problem: LDAP Not Synchronizing 234 Possible Cause: Bind Distinguished Name Incorrectly Entered 234 Possible Cause: LDAP Sync Going to Global Catalog Server 236 Problem: Newly Added Users Not Showing in CUPS 238 Possible Cause: Sync Agent Out of Sync 238 Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node 239 Possible Cause: Cisco UP Sync Agent Service Parameter 239Troubleshooting CUPC Problems 241 Problem: User's Name Contains Too Many Characters 241 Possible Cause: Too Many Characters 242 Problem: User Added but Will Not Fully Connect via CUPC 243 Possible Cause: User Device Associations 244 Possible Cause: User Group Membership 246 Problem: CUPC System Health Shows TFTP Download Failed 250 Possible Cause: TFTP Server Not Configured in CUPS 251 Problem: Cannot Get Voicemail in CUPC 251 Possible Cause: Voicemail Profile Not Selected in User Settings 252 Possible Cause: IMAP Not Enabled in Unity/Unity Connection 254Summary 257 9781587140440 TOC 6/1/2010show more

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