Cisco Unified Contact Center Enterprise (Ucce)

Cisco Unified Contact Center Enterprise (Ucce)

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Description

</P>Cisco Cisco Unified Contact Center Enterprise (UCCE) is a complex product that integrates multiple components and can serve a wide spectrum of business requirements. As a result, UCCE can be challenging to configure. In this book, one of the world&#39;s most knowledgeable Cisco UCCE consultants brings together all the guidance engineers need to optimally configure and manage UCCE in any environment. The author shares in-depth knowledge that would otherwise only be gained through many years of deployment and troubleshooting. Readers will find: " Multiple standardized and proven configuration examples that eliminate errors and reduce downtime " Step-by-step walkthroughs of several actual configurations " Solutions for application and agent configuration, scripting, IVR, dial planning, Unified Communications Manager (UCM), error handling, backup, and reporting " Comprehensive, detailed coverage of monitoring and troubleshooting UCCE infrastructure " Expert guidance on using powerful monitoring tools that are inadequately documented elsewhere This book will save readers valuable time and effort throughout platform deployment - and in support and maintenance throughout the life of the system.show more

Product details

  • Electronic book text | 311 pages
  • Cisco Press
  • United States
  • English
  • 158714137X
  • 9781587141379