Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management

Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management

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Produced in conjunction with the International Association of Administrative Professionals ( IAAP TM) , CAP Examination Review for Advanced Organizational Management provides valuable assistance to anyone preparing for the CAP Examination. The fourth volume in the examination review series, this book focuses on key topics of advanced organizational management such as organizational planning, team skills, and advanced communication techniques. Filled with study aids, its format is designed to build confidence, improve test scores, and help more individuals obtain their CAP certification.show more

Product details

  • Paperback | 400 pages
  • 210.8 x 269.2 x 22.9mm | 771.12g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • 0131193376
  • 9780131193376

Table of contents

SECTION ONE Organizational Planning Chapter 1 A. Organizational Decision Making B. Critical Thinking C. Creative Thinking in Organizational Decision Making Chapter 2 A. Organizational Planning B. Managing the Strategic Plan C. Communicating Mission and Values Chapter 3 A. Controlling B. Materials-Procurement, Processing, and Control C. Facilities D. Quality Control Systems E. Human Resource Management SECTION TWO Advanced Administration Chapter 4 A. Learning Basics B. Employee Development Through Mentoring and Coaching C. Training Design and Implementation for Improved Work Performance D. Assessment and Evaluation of Training and Development Chapter 5 A. The Purpose of Research B. Types of Research C. Statistical Analysis SECTION THREE Team Skills Chapter 6 A. Defining the Leadership Role B. Organizing People, Delegating Authority, and Directing Others C. Empowering Employees Chapter 7 A. Groups B. Dynamics of Group Membership and Participation C. Team Building D. Team Leading Chapter 8 A. Advantages and Disadvantages of Groups and Teams B. Group Problem-Solving Techniques C. Conflict D. Group Techniques for Reducing Interpersonal Chapter 9 A. Types of Meetings B. Purpose of Meetings C. How to Conduct Meetings SECTION FOUR Chapter 10 A. Understanding Communication B. Using Managerial Communication C. Employing Presentation Techniques Chapter 11 A. Legal Issues and the Workplace B. Laws Affecting Management and Employees C. Employment and Separation Chapter 12 A. Managing How Others View Us B. Learning International Professional Protocol and Etiquette C. Improving Professional Behavior Through Etiquette and Protocolshow more