Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management

Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management

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Description

Produced in conjunction with the International Association of Administrative Professionals ( IAAP TM) , CAP Examination Review for Advanced Organizational Management provides valuable assistance to anyone preparing for the CAP Examination. The fourth volume in the examination review series, this book focuses on key topics of advanced organizational management such as organizational planning, team skills, and advanced communication techniques. Filled with study aids, its format is designed to build confidence, improve test scores, and help more individuals obtain their CAP certification.
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Product details

  • Paperback | 400 pages
  • 210.8 x 269.2 x 22.9mm | 771.12g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 0131193376
  • 9780131193376

Table of contents

SECTION ONE

Organizational Planning



Chapter 1







A. Organizational Decision Making

B. Critical Thinking

C. Creative Thinking in Organizational Decision Making





Chapter 2





A. Organizational Planning

B. Managing the Strategic Plan

C. Communicating Mission and Values



Chapter 3



A. Controlling

B. Materials-Procurement, Processing, and Control

C. Facilities

D. Quality Control Systems

E. Human Resource Management



SECTION TWO

Advanced Administration



Chapter 4



A. Learning Basics

B. Employee Development Through Mentoring and Coaching

C. Training Design and Implementation for Improved Work Performance

D. Assessment and Evaluation of Training and Development



Chapter 5





A. The Purpose of Research

B. Types of Research

C. Statistical Analysis



SECTION THREE

Team Skills



Chapter 6



A. Defining the Leadership Role

B. Organizing People, Delegating Authority, and Directing Others

C. Empowering Employees



Chapter 7



A. Groups

B. Dynamics of Group Membership and Participation

C. Team Building

D. Team Leading





Chapter 8



A. Advantages and Disadvantages of Groups and Teams

B. Group Problem-Solving Techniques

C. Conflict

D. Group Techniques for Reducing Interpersonal



Chapter 9







A. Types of Meetings

B. Purpose of Meetings

C. How to Conduct Meetings



SECTION FOUR



Chapter 10



A. Understanding Communication

B. Using Managerial Communication

C. Employing Presentation Techniques



Chapter 11



A. Legal Issues and the Workplace

B. Laws Affecting Management and Employees

C. Employment and Separation



Chapter 12



A. Managing How Others View Us

B. Learning International Professional Protocol and Etiquette

C. Improving Professional Behavior Through Etiquette and Protocol
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