Cases in Human Resource Management in Hospitality

Cases in Human Resource Management in Hospitality

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For Hospitality Management, Strategic Management, and Human Resource Management in hospitality or business departments. This casebook provides educators and students with a comprehensive set of cases in human resource management for the hospitality industry. As each case unfolds, human resource issues managers must face are addressed. Through active involvement in discussion, students assume the roles of working managers to identify problems, determine pertinent information, appraise alternatives, and develop realistic solutions, therefore enhancing their critical thinking and communication skills necessary to become managers.
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Product details

  • Paperback | 464 pages
  • 178 x 230 x 18mm | 662.26g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 0131119834
  • 9780131119833

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"Cases in Human Resource Management in Hospitality " is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resource issues that managers must solve. Through active involvement in discussion, students assume the roles of working managers to: Identify problems Determine pertinent information Appraise alternatives Develop realistic solutions And, they will be applying theory to real-life situations, developing skills as team members, and enhancing critical thinking and communication skills.
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Table of contents

The Study of Cases. RESTAURANTS. Fine Dining. Actuall. Italiano Restaurant. Le Talbooth Restaurant (England). Management Conflicts at Dynasty Inn. Michelangelos Restaurant. Casual. Antonios Bar and Restaurant. Cardinal Grill. Copperfield Corporation. CLG. Denos Restaurant Chain. Fish N More. Garden View Restaurant. Julios Mexican Restaurant. Management Amuck at Central City Burgers. El Chicos House. Rockwell Diner. Sheffield Diner. South-40 Family Restaurant. Uptown Grille. Quick Service. Chows. House of Fine Pizza. Rockin Robbins. HOTEL. General. Dream (Taiwan). Home Place: A Country House Hotel (England). Kenyetta Hotel (Mombasa). Powers Hotel Not Running on All Cylinders. Redfield Hotels World-wide. Caribbean Executive Inn (Mambosa). Viking Hotel. Full Service. Gabon Inn. Harrington Hotel of Moorestown. Lakeside Inn. Rooms. Fairfax. Bridgeport. Riverfront Inn & Convention Center. Suite Hotel. Food and Beverage. Bern Hotel (Switzerland). Britton Hotel (Norway). Embassy Hotel. Oak Tree Hotel (Unionized). Palm View Hotel in Cyprus. COUNTRY CLUBS. Cedar River Golf and Country Club. Jakarta Country Club (Indonesia). Prarie Creek Country Club. West Oaks Golf and Country Club. BUSINESS AND INDUSTRY. Ambassador Manufacturing In-plant Cafeteria. Bi-Design Company. Food Service Management Corporation. Kirkwood Foods, Inc. Optimum Catering Company. HEALTH CARE. Apple Valley Retirement Community. Cloudy Cafeteria. City Medical Center Foodservice: The Alice Project. Culver Community Medical Center. Forest Lake Hospital Foodservice Department. Lake Regional Hospital. Managing a Unionized Foodservice Department. Walnut Hill Retirement Community. UNIVERSITY/COLLEGE/PUBLIC. Brookes University Residence Dining Services. Campus Dining at North Central State University. Greenhill Student Center. Kalamazoo University. Rocky Mountain University. To Fire or Not to Fire-That Is the Question. Twin City School Food Service. Wellman State University. OTHER. Buy-Lo Supermarket Bakery. Crystal Lake Resort. Developing Tourism in Romania. Privatization of Hotels in Armenia. Vacation Time Resort. Contributing Authors.
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