CT Connect

CT Connect

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Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface for telephony functions. CT Connect is used most frequently in call center applications. Large call centers must handle huge volumes of calls, and the coordination of calls with business applications is essential. CT Connect software is not a CTI application in itself; rather, it is a software component that communicates with telephone systems, converts telephone call status and control information to a standardized form, and presents that information to third-party applications. This component approach contrasts with that of integrated offerings such as those from Genesys Telecommunications Laboratories that combine the low-level telephone interface function with higher-level application logic such as retrieving and displaying information from a data base.show more

Product details

  • Paperback | 68 pages
  • 152 x 229 x 4mm | 113g
  • Cred Press
  • United States
  • English
  • 6136639157
  • 9786136639154