CPS Examination Review for Management

CPS Examination Review for Management

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Description

For CPS Review courses.The Certified Professional Secretary (CPS (R)) Examination Review Series provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals (IAAP (TM)). The format of each manual in the Series guides administrative professionals in effective study techniques.show more

Product details

  • Paperback | 576 pages
  • 210.8 x 278.1 x 21.6mm | 1,234.16g
  • Pearson Education (US)
  • Pearson
  • United States
  • English
  • 4th edition
  • 0130843237
  • 9780130843234

Table of contents

I. BEHAVIORAL SCIENCE IN BUSINESS. 1. Understanding the Individual/Self. 2. Team Dynamics. 3. Leadership Dynamics. 4. Interpersonal Communications. 5. Managing Change. II. HUMAN RESOURCE MANAGEMENT. 6. Staffing. 7. Compensation and Benefits. 8. Training and Development. 9. Employee Safety, Health, and Stress. 10. Performance Appraisal. 11. Employee/Labor Relations. 12. Grievances, Discipline, and Counseling. 13. Employee Separation Processes. III. ORGANIZATIONS AND MANAGEMENT. 14. Principles and Theories of Management. 15. Decision-Making Processes. 16. The Functions of Management. 17. Production and Operations Management. 18. Marketing Management. Glossaryshow more