CISS Applications Essentials and Solutions

CISS Applications Essentials and Solutions

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Based on the content of the Cisco Internet Solutions Specialist (CISS) Applications Essentials and the Applications Solutions courses, CISS Applications Essentials and Solutions takes the reader step-by-step through the process of application design, identifying the necessary building blocks to facilitate the creation of company-appropriate Internet solutions. Focused on providing a broad overview of applications deployment and management, this Coursebook addresses a number of CiscoA (R) Internet business solutions and the benefits organizations can realize through the implementation of customer care, e-commerce, e-learning, and supply-chain management systems. The framework presented not only provides guidelines for the design, development, deployment, and management of Internet applications but also aims to reduce the complexity of developing Internet applications with its clear, step-by-step approach. Topics addressed include client/server applications, database systems and frameworks, business services, systems management, and models for development, sourcing, and applications.The book reviews the CISS program, applications engineering, applications management and support, provides a series of case studies and concludes with two sample exams, one a practice exam for the Applications Essentials Exam and the other for the Applications Solutions Exam. Each chapter closes with review questions to allow the reader to self-test his/her knowledge of the subject.show more

Product details

  • Hardback | 784 pages
  • 189.99 x 242.32 x 50.8mm | 1,469.63g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 1587050668
  • 9781587050664

Table of contents

I. INTRODUCTION. 1. Overview of CISS and Cisco Certifications. About Cisco Training and Certifications. CISS Program Features. CISS Program Goal. CISS Course Format. CISS Applications Essentials. CISS Solutions. CISS Exams. CISS Features and Benefits of Certification. How to Use This Book. CISS and This Study Guide. Cisco iQ Program Overview. Cisco iQ Web Site. Summary. 2. Models for Business Applications Architecture. Centralized Computing Model. Distributed Computing Model. Peer-to-Peer Applications. Distributed Applications. Client/Server Architecture. Web-Based Applications. Components of Business Transactions. Database Systems. Transactions. Object-Oriented Design. Object-Oriented Programming. Data Modeling. System Enablers. Hardware Drivers. Summary. Review Questions. II. APPLICATIONS ENGINEERING. 3. Application Design and Development. Activities Performed by a CISS. CISS Roles in an Internet Business Solution Project. Typical Activities a CISS Performs. Focus on Testing. Business Modeling and Requirements Phase. Inputs to the Business Modeling and Requirements Phase. Outputs from the Business Modeling and Requirements Phase. Issues of the Business Modeling and Requirements Phase. Responsibilities During the Business Modeling and Requirements Phase. Techniques and Tools for the Business Modeling and Requirements Phase. Introduction to Tools. Analysis and Design Phase. Inputs to the Analysis and Design Phase. Outputs from the Analysis and Design Phase. Issues of the Analysis and Design Phase. Responsibilities During the Analysis and Design Phase. Techniques and Tools for the Analysis and Design Phase. Development Phase. Inputs to the Development Phase. Outputs from the Development Phase. Issues of the Development Phase. Responsibilities During the Development Phase. Techniques and Tools for the Development Phase. Application Development Tools. Test Phase. Inputs to the Test Phase. Outputs from the Test Phase. Issues of the Test Phase. Responsibilities During the Test Phase. Types of Testing. Implementation Phase. Inputs to the Implementation Phase. Outputs from the Implementation Phase. Issues of the Implementation Phase. Responsibilities During the Implementation Phase. Techniques and Tools for the Implementation Phase. Maintenance Phase. Inputs to the Maintenance Phase. Outputs from the Maintenance Phase. Issues of the Maintenance Phase. Responsibilities During the Maintenance Phase. Techniques and Tools for the Maintenance Phase. Basic Development Lifecycle Model. Continued Discussion of Lifecycle Models. Input Differences Among the Lifecycle Models. Key Outputs of the Lifecycle Models. Summary. Review Questions. Applied Solutions. Scenario 1: Prototype Model. Scenario 2: Y2K and Y2038 Bugs. Scenario 3: User Load Testing. 4. Application Requirements. Basic Application Requirements. Security. Reliability. Availability. Scalability. Performance. Manageability. Integration Concepts. Risk Factors. Preplanning for Successful Application Integration. Middleware. Enterprise Resource Planning. Summary. Review Questions. Applied Solutions. Scenario: e-commerce Web Site Requirements. 5. Build or Buy? Insourcing. Core Business Definition. Insourcing Resource Requirements. Insourcing Risk Factors. Insourcing Security Issues. Insourcing Delivery Accountability. Advantages of Insourcing. Disadvantages of Insourcing. Management of Team Selection and Training When Using Insourcing. Outsourcing. Context Business Definition. Evolution of Application Outsourcing. Outsourcing Resource Requirements. Outsourcing Risk Factors. Outsourcing Security Issues. Outsourcing Delivery Accountability. Advantages of Outsourcing. Disadvantages of Outsourcing. Management of Team Selection and Training When Using Outsourcing. Application Service Provider Outsourcing. Technological Reasons for ASP Demand. Business Reasons for ASP Demand. Features of an ASP. Applications Typically Provided by ASPs. ASP Resource Requirements. Employee Cost Reductions. Minimum ASP Resource Requirements. ASP Risk Factors. ASP Delivery Accountability. Advantages of an ASP. Disadvantages of an ASP. Network Implications of Sourcing Decisions. Network Development Issues. Network Security Issues. Summary. Review Questions. Applied Solutions. Scenario 1: Outsourced Database. Scenario 2: Internet Catalog. 6. Internet Business Solutions. Internet-Based Customer Care. Need for Internet-Based Customer Care. Advantages of Internet-Based Customer Care. Internet-Based Customer Care Components. Internet-Based Customer Care Lifecycle. Elements of Internet-Based Customer Care. Internet-Based Workforce Optimization. Using Workforce Optimization in Functional Areas. Advantages of Workforce Optimization. Workforce Optimization Components. Tools for Implementing a Solution. Elements of Internet-Based Workforce Optimization. Internet-Based Supply Chain Management. Supply Chain Management Focus. Advantages of Supply Chain Management. Supply Chain Management Implementation. Elements of Supply Chain Management. e-learning and e-publishing Systems. Advantages of e-learning and e-publishing. e-learning and e-publishing Components. Requirements of e-learning and e-publishing. Network Designs for e-learning and e-publishing. Summary. Review Questions. Applied Solutions. Scenario 1: Finance Industry. Scenario 2: Pharmaceutical Industry . Scenario 3: Retail Business. Scenario 4: Entertainment Business. III. APPLICATION MANAGEMENT AND SUPPORT. 7. Application and System Management. Application and System Management Overview. Participants in xSP Business. Application and System Management Benefits. FCAPS Model. Elements of Application and System Management. Simple Network Management Protocol-Based Solutions. Desktop Management Interface. Object Management Architecture. How Management Data Is Collected. Processes for Managing Systems. Key Facts About Application Management. Key Factors of Application Management. Individuals Involved in Application Distribution and Configuration. Application Configuration Management. Application Performance Management. Key Facts About System Management. Key Responsibilities of System Administrators. Classes of System Management. Overview of Key System Management Tools. Practice of System Management. Summary. Review Questions. Applied Solutions. Scenario 1: Network and System Management. Scenario 2: Application Management. IV. CISS CASE STUDIES. 8. CISS Case Studies. Case Study 1: e-business. Objectives for e-business. Scenario for e-business. Assignment I for e-business. Answer to Assignment I for e-business. Assignment II for e-business. Proposed Answers to Assignment II for e-business. Case Study 2: Application Architecture Design. Objectives for Application Architecture Design. Scenario I for Application Architecture Design. Assignment I for Application Architecture Design. Answer to Assignment I for Application Architecture Design. Scenario II for Application Architecture Design. Assignment II for Application Architecture Design. Answer to Assignment II for Application Architecture Design. Case Study 3: Network Design. Objectives for Network Design. Scenario for Network Design. Assignment for Network Design. Answers for Assignment in Network Design. Case Study 4: Testing. Objectives for Testing. Load Test Scenario. Assignment I Load Test Scenario. Answers to Assignment I for Load Test Scenario. Changes Made to the Load Testing Scenario. Assignment II of the Load Testing Scenario. Answers to Assignment II of the Load Test Scenario. Security Test Scenario. Assignment for Security Test Scenario. Answers to Assignment for the Security Test Scenario. Case Study 5: Supply Chain Management. Objectives for Supply Chain Management. Scenario for Supply Chain Management. Assignment I for Supply Chain Management. Answers to Assignment I for Supply Chain Management. Assignment II for Supply Chain Management. Answers to Assignment II for Supply Chain Management. Security Exercise Scenario for Supply Chain Management. Assignment for Security in Supply Chain Management. Answers to Assignment on Security for Supply Chain Management. Summary. V. CISS EXAMS. 9. CISS Applications Essentials Sample Exam Questions. Exam Description. Exam Topics. Sample Exam Questions. 10. CISS Solutions Sample Exam Questions. Exam Description. Exam Topics. Sample Exam Questions. VI. APPENDIXES. Appendix A. Recommended Further Reading. Appendix B. Solutions to CISS Applications Essentials Sample Exam. Appendix C. Solutions to CISS Solutions Sample Exam. Appendix D. Answers to Chapter Review Questions. Chapter 2. Chapter 3. Chapter 4. Chapter 5. Chapter 6. Chapter 7. Appendix E. Public-Key Infrastructure. Glossary.show more

About Michael Wilkes

Michael Wilkes dates his first Internet wanderings back to 1981 and is currently employed at Organic, Inc., as a systems integration architect. Since 1998, he has organized and managed several teams of engineers responsible for hosting and maintaining Web sites for many major international corporations. Michael began his telecommunications career in 1993 at the U.S. Department of Education in the Department of Educational Technology supporting California, Arizona, Nevada, and Utah. He holds a bachelor's degree in philosophy from the University of Wisconsin-Madison and a master's degree from Stanford University.show more