CCNA Voice Portable Command Guide
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CCNA Voice Portable Command Guide

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Preparing for the latest CCNA(R) Voice exam? Here are all the CCNA Voice commands you'll need to prepare for the Cisco 640-461 ICOMM v8.0 Exam, in one handy, condensed resource. Filled with valuable, easy-to-access information, the CCNA Voice Portable Command Guide is portable enough for you to use whether you're in the server room or the equipment closet. This quick reference summarizes all commands, keywords, command arguments, and associated prompts relevant for Exam 640-461, and offers tips and examples for applying these commands in live Cisco Unified Communications environments. Topics covered include * Fundamentals: Unified Communications components, functions, call signaling, media flows, and VoIP quality * Preparation: Configure Cisco switches, routers, and other devices to support Unified Voice * Provisioning: Create/modify users, accounts, endpoints, directory numbers, user and mobility features, and calling privileges * Messaging and Presence: Configure voice messaging, Cisco Unity Connection, and Cisco Unified Presence * Management/Monitoring: Generate reports, monitor voicemail usage, perform backups, and more * Support: Verify PSTN connectivity and define fault domains; troubleshoot endpoints, call quality, and voicemail * Access all CCNA Voice commands-use as a quick, offline resource for research and solutions * Logical how-to topic groupings provide one-stop research * Great for review before CCNA Voice 640-461 certification exams * Includes configuration examples for Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence * Compact size makes it easy to carry with you, wherever you go * "Create Your Own Journal" section with blank, lined pages allows you to personalize the book for your needs * "What Do You Want to Do?" chart inside cover helps you quickly reference specific tasks This book is part of the Cisco Press(R) Certification Self-Study Product Family, which offers readers a self-paced study routine for Cisco(R) certification exams. Titles in the Cisco Press Certification Self-Study Product Family are part of a recommended learning program from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press.show more

Product details

  • Paperback | 264 pages
  • 149.86 x 226.06 x 15.24mm | 340.19g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 1587204428
  • 9781587204425
  • 642,939

About Robert M. Cannistra

Robert M. Cannistra is a full-time faculty member at Marist College located in Poughkeepsie, NY, where he teaches networking, voice communication, security, wireless communication, and system administration courses within the School of Computer Science and Mathematics. Outside of teaching, Robert provides network consulting services for enterprise, service provider, and medical organizations for network design, configuration, and troubleshooting. Robert has held the positions of Northeast Regional Manager, Technical Services Manager, and Senior Consultant for a Cisco Gold Partner. His time there was spent designing, configuring, and implementing highly accessible data networks for various enterprise, service provider, and Internet companies across the world; some of those clients included Quaker Oats, Milwaukee Electric Tool, AC Nielsen, Cogent Communications, and EthnicGrocer.com, among numerous others. Upon the completion of each client implementation, he would develop and instruct customized training courses to help the client manage the newly designed networks. Robert has taught as an adjunct faculty member at Rensselaer Polytechnic Institute (RPI) for their Computer Science, Engineering, and Information Technology curricula and as an adjunct technical instructor for a technical institute in Poughkeepsie, NY. He has also held the positions of Senior Network Engineer for About.com, Inc., Internet and Intranet Infrastructure Webmaster at AT&T Solutions, and Systems Engineer at Kodak Imaging Services. Robert holds a master of science degree in Computer Science/Information Systems, a bachelor of science degree in Computer Science, an associate of science in Liberal Arts and Science, and several industry technical certifications including CCAI, CCNA, CCSP, MCSE, CLP, and several others. Whenever Robert has a free moment (which isn't very often), he enjoys spending time with his wife, Kara, two sons, Luca and Rylan, and their dog, Tripster (a coonhound who always stands right behind him and his wife so they take full advantage of her name...as they trip over her). Michael Scheuing has witnessed the evolution of Cisco voice products since first working on Call Manager 3.1 many years ago. Drawing upon 15 years of telephony and network experience, Michael has designed, implemented, and maintained voice and data infrastructures for small businesses and large enterprise alike. Michael currently works as a Telecommunications Engineer responsible for the architecture and management of a complex voice and video network consisting of legacy PBXs, Cisco Unified Communications Manager, and Cisco TelePresence.show more

Table of contents

CHAPTER 1 Voice Fundamentals for Unified Communication 1 Voice Fundamentals 1 Cisco VoIP Structure 3 Common Topologies 3 CHAPTER 2 Cisco Switch, Router, and Phone Fundamentals for Unified Voice 7 Technology Overview-Device Connections: Router, Switch, IP Phones 7 Topology 8 Configuration 9 Configure the Router's Hostname 9 Configure the Router for InterVLAN Routing 9 Configure the PoE Switch for Basic Connectivity 10 Configure Voice and Data VLANs on the PoE Switch 11 Configure One Interface for the Data VLAN 11 Configure One Interface for the Voice VLAN 11 Configure One Interface for Both the Data VLAN and the Voice VLAN 12 Reset the Cisco 7965G Unified IP Phone to Factory Defaults 13 Verification 13 Troubleshooting 14 Actively Debug Issues When They Arise 14 CHAPTER 3 Cisco Unified Communications Manager Express 15 Topology 15 Administration Interfaces 16 Configuration 16 Configuring Cisco Unified Communications Manager Express for the First Time 16 Accessing and Using the Cisco Configuration Professional 16 Basic Telephony Settings 23 CHAPTER 4 Cisco Unified CME Features 49 Creating Extensions 49 Modifying Extensions 63 Deleting Extensions 65 Cloning Extensions 66 Creating Phones and Users 67 Modifying Phones and Users 82 Deleting Phones and Users 83 Other Telephony Features 85 CHAPTER 5 Cisco Unifi ed Communications Manager (CUCM) Administration and Management 87 Topology 88 Cisco Unified Communications Manager Administration Interfaces 88 Accessing the Management GUI and CLI Interfaces 89 Accessing and Using the Web GUI 89 Accessing and Using the CLI 91 Changing CUCM Name to IP Address for DNS Independence 93 Configuring a Unified CM Group 97 Configuring a Phone NTP Reference 99 Configuring a Date/Time Group 99 Configuring a Region 101 Configuring Locations 104 Configuring Device Pools 105 Configuring a Partition 106 Configuring a Calling Search Space 108 Activating Services and Features 109 Creating a Phone Button Template 111 Creating a Softkey Template 112 Creating a Common Phone Profile 114 Creating an Application User with Administrative Rights 116 Creating an Application User with Read-Only Rights 118 Creating an End User Manually 118 Adding Users via LDAP Synchronization 119 Configuring LDAP Authentication for End Users 122 Adding an IP Phone to CUCM Manually 123 Adding a Directory Number (DN) to a Phone 125 Adding Phones Using Auto-registration 128 Adding End Users and Phones with the Bulk Administration Tool (BAT) 130 Configuring an H.323 Gateway in CUCM 134 Configuring a Route Pattern 135 CHAPTER 6 Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features 139 Topology 140 Configuring a Hunt Group 140 Configuring a Line Group 140 Configuring a Hunt List 143 Configuring a Hunt Pilot 144 Configuring Shared Lines 145 Configuring Barge and Privacy 147 Configuring Call Forward 149 Configuring Call Pickup 152 Configuring Call Park 154 Configuring Directed Call Park 155 Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial) 156 Configuring Extension Mobility 159 Configuring Intercom 164 Configuring Mobile Connect 167 Configuring Mobile Voice Access (MVA) 172 Summary 175 CHAPTER 7 Cisco Unity Connection and Cisco Unifi ed Presence 177 Topology 178 Cisco Unity Connection Administration Interfaces 178 Cisco Unity Connection 178 Configuring Class of Service in Cisco Unity Connection 180 Configuring Partitions and Search Spaces in Unity Connection 182 Configuring User Templates in Cisco Unity Connection 184 Managing Users in Cisco Unity Connection 185 Adding Users Manually 185 Importing Users via AXL from CUCM 186 Importing Users with LDAP 189 Importing Users with the Bulk Administration Tool (BAT) 191 Configuring Call Handlers in Cisco Unity Connection 195 Cisco Unity Connection Reports 200 Cisco Unified Presence Server Administration Interfaces 201 Cisco Unity Connection and Cisco Unified Presence Backup and Restore 201 CHAPTER 8 Management, Monitoring, and Troubleshooting CUCM 203 Topology 203 Cisco IP Phone Boot and Restart Processes 204 Cisco IP Phone Boot Process 204 Phone Restart Procedure 205 Troubleshooting Using the Phone Web Page 205 Dialed Number Analyzer 207 Cisco Unified Reporting 210 Cisco Real Time Monitoring Tool (RTMT) 211 Monitoring and Troubleshooting Using CLI Commands 216 Configuring Backup and Recovery 217 Summary 218 CHAPTER 9 Putting It All Together 219 Topology 219 Design 220 Configuration 220 Verification 223 Troubleshooting 223 APPENDIX Create Your Own Journal Here 225show more

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