CCNA Voice Lab Manual

CCNA Voice Lab Manual

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The CCNA(r) Voice certification expands your CCNA-level skill set to prepare for a career in voice networking. This lab manual helps to prepare you for the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) certification exam (640-461). CCNA Voice Lab Manual gives you extensive hands-on practice for developing an in-depth understanding of voice networking principles, tools, skills, configurations, integration challenges, and troubleshooting techniques. Using this manual, you can practice a wide spectrum of tasks involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, and Unified Presence. CCNA Voice Lab Manual addresses all exam topics and offers additional guidance for successfully implementing IP voice solutions in small-to-medium-sized businesses. CCNA Voice 640-461 Official Exam Certification Guide, Second Edition ISBN-13: 978-1-58720-417-3 ISBN-10: 1-58720-417-7 CCNA Voice Portable Command Guide ISBN-13: 978-1-58720-442-5 ISBN-10: 1-58720-442-8 Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition ISBN-13: 978-1-58714-226-0 ISBN-10: 1-58714-226-0 CCNA Voice Quick Reference ISBN-13: 978-1-58705-767-0 ISBN-10: 1-58705-767-0show more

Product details

  • Paperback | 408 pages
  • 216 x 276 x 35.56mm | 1,224.69g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • Lab Manual
  • 1587132990
  • 9781587132995
  • 648,135

About Brent Sieling

Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead contact for the Academy Support Center and Instructor Training Center at Madison College's Cisco Networking Academy, providing support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor Trainer. Brent has been a regular presenter at the Cisco Academy conferences.show more

Table of contents

Introduction xxviii Hardware Section xxix Part I: Voice Concepts Chapter 1 Traditional and Unified Voice 1 Lab 1-1: Telephony Terminology 1 Task 1: Matching Items 1 Chapter 2 Understanding Cisco Unified Communications Solutions 3 Lab 2-1: Key Features of Cisco Unified Communications Solutions 3 Task 1: Questions 3 Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration 5 Lab 3-1: Network Connectivity 5 Task 1: Clear and Cable Devices 6 Step 1-1: Clear Prior Configurations 6 Step 1-2: Cable Router and Switch 6 Task 2: Configure Basic Setup 6 Step 2-1: Configure Basic Setup on the Router 6 Step 2-2: Configure Basic Setup on the Switch 6 Task 3: Configure the Switch 7 Step 3-1: Create the VLANs 7 Step 3-2: Configure the Trunk Port 7 Step 3-3: Configure the Access Ports 8 Step 3-4: Configure the Switch Management Interface 9 Task 4: Configure the Router Subinterfaces 9 Step 4-1: Configure the Data VLAN Subinterface 9 Step 4-2: Configure the Management VLAN Subinterface 9 Step 4-3: Configure the Voice VLAN Subinterface 9 Step 4-4: Activate the Router Interface 9 Task 5: Verification 10 Step 5-1: Verify Switch VLAN Configuration 10 Step 5-2: Verify Switch Port Assignment 10 Step 5-3: Verify Router Subinterface IP Assignment 11 Task 6: DHCP Services 11 Step 6-1: Configure DHCP Pools on the Router 12 Task 7: Test and Cleanup 12 Step 7-1: Test Connectivity 12 Step 7-2: Save the Configurations 12 Step 7-3: (Optional) Explore Power Over Ethernet on the Switch 13 Lab 3-2: Network Time Protocol 15 Task 1: NTP Services 15 Step 1-1: Load Prior Configurations 15 Step 1-2: (Optional) Configure Local Time Zone 16 Step 1-3: Manually Set the Clock 16 Step 1-4 (Option A): Contact an NTP Server on the Internet 16 Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server 17 Step 1-5: Verify That the Time Is Synchronized 17 Step 1-6: (Optional) Configure the Switch to Get NTP from the Router 21 Step 1-7: Save the Configurations 21 Lab 3-3: Phone Boot/Registration Process 22 Task 1: Questions 22 Part II: Cisco Unified Communications Manager Express (CUCME) Chapter 4 Introduction to CUCME Administration 23 Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional 23 Task 1: Load Prior Configurations 23 Task 2: Explore Telephony Services 24 Step 2-1: Determine CUCME Version 24 Task 3: Exploring CUCME Using CCP 25 Step 3-1: Test Connectivity Between PC and Router 25 Step 3-2: Configure the Router for CCP Access 25 Step 3-3: Open the CCP Application 26 Step 3-4: Create a Community in CCP 26 Step 3-5: Working with a Community in CCP 27 Step 3-6: Viewing Device Configuration Options in CCP 28 Step 3-7: Establish Unified Communication Functionality in CCP 29 Step 3-8: Deliver Configuration from CCP to the Router 29 Step 3-9: Review Unified Communications Features Summary 30 Step 3-10: Save the Startup Configuration in CCP 31 Step 3-11: Save the Running Configuration to the PC Using CCP 31 Step 3-12: Explore Other Parts of CCP 32 Lab 4-2: Integrated HTML GUI 33 Task 1: Load Prior Configurations 33 Task 2: Configure the Router for Web Access 33 Step 2-1: Enable HTTP Service on the Router 33 Step 2-2: Create a CUCME Web Administrator Account 34 Step 2-3: Use a Web Browser to Connect to the GUI 34 Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME) 37 Lab 5-1: Basic Manual Phone Configuration Using the CLI 37 Task 1: Load Prior Configurations 38 Task 2: Configure Telephony-Service 38 Step 2-1: Disable Auto Phone Registration 38 Step 2-2: Establish the Maximum Number of Phones Allowed to Register 38 Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers) 38 Step 2-4: Set the IP Address Used by CUCME 39 Step 2-5: Create the Default Template Files 39 Step 2-6: Inspect the IP Phone Generic Config File 40 Task 3: Configuring Directory Numbers 41 Step 3-1: Create a Dual-Line Ephone-dn 41 Step 3-2: Repeat to Create the Next Three Phone Numbers 41 Task 4: Manually Configure an Ephone and Associate the First Directory Number 42 Step 4-1: Get the MAC Address of the First Phone 42 Step 4-2: Create an Ephone and Assign the MAC Address 42 Step 4-3: Assign the First Directory Number to the First Button on the Phone 43 Step 4-4: Connect the First Phone to the Switch 44 Task 5: Manually Configure a Second Phone 44 Step 5-1: Connect the Second Phone to the Switch 45 Step 5-2: Assign the Second and First Directory Numbers to the Second Phone 45 Step 5-3: Make a Call 46 Step 5-4: Assign Other Extensions to the First Phone 46 Step 5-5: Clear Configuration for the Next Lab 47 Lab 5-2: Advanced Manual Phone Configuration Using the CLI 48 Task 1: Load Prior Configurations 48 Task 2: Configure Telephony-Service 49 Step 2-1: Configure Required Telephony-Service Settings 49 Step 2-2: Configure System Time in Telephony-Service 49 Step 2-3: Configure a Banner Message for Phones with a Display 49 Task 3: Configure Ephone-dns 50 Step 3-1: Add the name Option to an Ephone-dn 50 Step 3-2: Change the Phone Display Header Bar 50 Step 3-3: Change the Text for Each Line Button 51 Step 3-4: Create the Other Ephone-dns 51 Task 4: Configure Ephones 51 Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number 51 Step 4-2: Assign the Ephone Model Type 52 Step 4-3: Assign Users to the Phones 52 Step 4-4: Create the Other Ephones 52 Task 5: Test and Save Configuration 53 Step 5-1: Make Calls 53 Step 5-2: Save the Configuration 53 Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP) 54 Task 1: Load Prior Configurations 54 Task 2: Configure Telephony Settings 55 Step 2-1: View Telephony Settings 55 Step 2-2: Edit General Telephony Settings 55 Step 2-3: Edit System Config Telephony Settings 56 Task 3: Configure Extensions 57 Step 3-1: View Extension Settings 57 Step 3-2: Create an Extension 58 Step 3-3: Create More Extensions 60 Task 4: Configure Phones and Users 60 Step 4-1: View Phone/User Settings 60 Step 4-2: Create a Phone 60 Step 4-3: Create a User 62 Step 4-4: Create Another Phone/User 62 Task 5: Test and Save Configuration 63 Step 5-1: Make Calls 63 Step 5-2: Examine the Router Configuration 64 Step 5-3: Save the Configuration 64 Lab 5-4: Examine VoIP Protocols 65 Task 1: Load Prior Configurations 65 Task 2: Establish Packet Capture 65 Step 2-1: Configure the Switch for Packet Capture 66 Task 3: Start Wireshark Capture 66 Step 3-1: Examine Phone Boot in Wireshark 66 Step 3-2: Examine a Phone Call in Wireshark 67 Task 4: Play Captured Audio 70 Task 5: Clean Up 72 Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS 73 Lab 6-1: (Optional) Configuring Analog Interfaces 73 Task 1: Load Prior Configurations 74 Task 2: Examine the Interfaces in the Router 74 Task 3: Configuring FXS Ports 75 Step 3-1: Call Signaling Selection 75 Step 3-2: Connect an Analog Phone and Make a Call 75 Step 3-3: Call Progress Tones 75 Step 3-4: Description Information 76 Step 3-5: Caller ID Information 76 Step 3-6: Examine Interface Status 77 Step 3-7: Automatically Dialing Phones 77 Task 4: Configuring FXO Ports 77 Step 4-1: Configure Dial Type 77 Step 4-2: Configure Ring Number 78 Step 4-3: Description Information 78 Step 4-4: Connect the FXO Port (Optional) 78 Step 4-5: Redirect Incoming Calls (Optional) 78 Lab 6-2: (Optional) Configuring Digital Interfaces 79 Task 1: Load Prior Configurations 79 Task 2: Examine Resources in the Router 80 Step 2-1: Examine Hardware 80 Step 2-2: Examine Controller Interface 80 Step 2-3: Examine DSP Resources 81 Task 3: Configure CCS (PRI) Settings 82 Step 3-1: Configure ISDN Switch Type 82 Step 3-2: Configure Clock Participation 82 Step 3-3: Configure Controller T1 Settings 82 Step 3-4: Configure PRI Timeslots 83 Step 3-5: Examine the Interfaces 84 Task 4: Configure ISDN Network End 85 Lab 6-3: Call Legs, Dial Peers, and Wildcards 86 Task 1: Call Legs 86 Step 1-1: Understanding Call Legs 86 Task 2: Introduction to Dial Peers 87 Step 2-1: Call Flow with a Single-Router Dial Peer Exercise 87 Step 2-2: Create POTS Dial Peers 88 Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise 89 Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME) 90 Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise 91 Step 3-2: Create Destination Patterns Using Wildcards 92 Task 4: Create POTS and VoIP Dial Peers 93 Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation 95 Task 1: Outbound Call Processing 95 Step 1-1: Examining Dial-Peer Selection 95 Step 1-2: Understanding Dial-Peer Selection 97 Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command 99 Step 1-4: Troubleshooting Dial-Peer Selection with Debug 101 Task 2: POTS Dial-Peer Behavior and Digit Manipulation 102 Step 2-1: Examining POTS Dial-Peer Digit Stripping 103 Task 3: Inbound Dial-Peer Selection 106 Step 3-1: Examine Digit Matching for Inbound Calls 106 Task 4: Dial Plans for the PSTN 107 Step 4-1: Understanding Dial Plans 107 Step 4-2: Creating a PSTN Dial Plan for the NANP 108 Lab 6-5: Dial-Peer Configuration Using the CLI 110 Task 1: Load Prior Configurations 111 Task 2: Configure Hardware Used by the Dial Peers 112 Task 3: Configure Secondary Dial Tone 112 Task 4: Configure the PSTN Dial Peers 113 Step 4-1: Configure Emergency Services Calls 113 Step 4-2: Configure Service Code Calls 114 Step 4-3: Configure Local Calls 114 Step 4-4: Configure Long-Distance (Toll) Calls 114 Step 4-5: Configure Toll-Free Calls 115 Step 4-6: Configure Premium-Rate Calls 115 Step 4-7: Configure International Calls 115 Step 4-8: Make Test Calls to the PSTN Simulator 116 Task 5: Inbound Calls 117 Step 5-1: Configure for Inbound Calls 117 Step 5-2: Test Inbound Calls 118 Task 6: Calls over the WAN 119 Step 6-1: Configure a WAN Connection 119 Step 6-2: Configure a Routing Protocol (Optional) 119 Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN 119 Step 6-4: Create VoIP Dial Peer for Any Other Pods 120 Step 6-5: Verify Calls to Other Pods Using the WAN 120 Task 7: PSTN Failover 120 Step 7-1: Configure a PSTN Failover 120 Step 7-2: Configure a PSTN Failover 121 Step 7-3: Configure Remaining PSTN Failover Dial Peers 121 Step 7-4: Test PSTN Failover 121 Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 121 Lab 6-6: Dial-Peer Configuration Using CCP 122 Task 1: Load Prior Configurations 123 Task 2A: Configure Digital T1/E1/PRI Interface 124 Step 2A-1: Digital Trunks 124 Step 2A-2: T1/E1 Interface 124 Step 2A-3: Deliver Configuration from CCP to the Router 125 Step 2A-4: Deliver Configuration from CCP to the Router 126 Task 2B: Configure Analog FXO/FXS Interfaces 126 Step 2B-1: Analog Trunks 126 Task 3: Configure Secondary Dial Tone 127 Task 4: Create Outgoing Dial Plan 128 Step 4-1: POTS Dial Plans 128 Step 4-2: Import Outgoing Template 128 Step 4-3: Outgoing Dial Plan Summary 129 Step 4-4: Selecting Destination Trunk 130 Step 4-5: Apply Configuration 130 Task 5: Create Outbound POTS Dial Peers 131 Step 5-1: View POTS Dial Peers 131 Step 5-2: Create POTS Dial Peer 132 Step 5-3: Digit Manipulation 132 Step 5-4: Dial Peers Challenge 133 Step 5-5: Make Test Calls to the PSTN Simulator 134 Task 6: Create Incoming Dial Plan 134 Step 6-1: Create Dial Plans Wizard Selection 134 Step 6-2: Incoming Dial Plan Summary 134 Step 6-3: Create Incoming Dial Plan 134 Step 6-4: Test Incoming Dial Plan 135 Task 7: Create VoIP Dial Peers 135 Step 7-1: Configure a WAN Connection 135 Step 7-2: Configure a Routing Protocol (Optional) 136 Step 7-3: View VoIP Dial Peers 136 Step 7-4: Create VoIP Dial Peer 136 Step 7-5: Create VoIP Dial Peer for Any Other Pods 136 Step 7-6: Verify Calls to Other Pods Using the WAN 136 Task 8: PSTN Failover 137 Step 8-1: Configure a POTS Dial Peer for Failover 137 Step 8-2: Configure a POTS Dial Peer for Failover 137 Step 8-3: Digit Manipulation 138 Step 8-4: Configure Remaining PSTN Failover Dial Peers 139 Step 8-5: Test PSTN Failover 139 Step 8-6: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 139 Lab 6-7: Quality of Service (QoS) 140 Task 1: Questions 144 Task 2: AutoQoS on a Switch (Optional) 144 Step 2-1: Configure a Port for a Cisco Phone 145 Step 2-2: Configure a Port for PC with Cisco IP Communicator 145 Step 2-3: Configure the Uplink to the Router 145 Step 2-4: Examine the Changes to the Switch Config 145 Step 2-5: Verify the QoS Operation 148 Task 3: AutoQoS on a Router (Optional) 149 Step 3-1: Configure the Port Connected to the Switch 149 Step 3-2: Verify the QoS Configuration 149 Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features 151 Lab 7-1: Configuring the Phone Directory 151 Task 1: Load Prior Configurations 152 Task 2: Populate the Directory 152 Step 2-1: Manually Adding Directory Entries Using the CLI 152 Step 2-2: Manually Adding Directory Entries Using CCP 152 Step 2-3: Enabling the Local Directory on the Phone Display 154 Lab 7-2: Configuring Call Forwarding 156 Task 1: Load Prior Configurations 156 Task 2: Configure Call Forwarding on the Phone 156 Task 3: Configure Call Forwarding on the Router 157 Step 3-1: Configuring Call Forwarding Using the CLI 157 Step 3-2: Configuring Call Forwarding Using the CCP 158 Step 3-3: Infinite Loop Solved 160 Lab 7-3: Configuring Call Detail Records and Accounting 161 Task 1: Load Prior Configurations 161 Task 2: Establish Logging Locally on the Router 162 Task 3: Establish Logging and CDRs to a Syslog Server 163 Part III: Cisco Unified Communications Manager (CUCM) Chapter 8 Administrative Interfaces 165 Lab 8-1: Exploring the CUCM GUI 165 Task 1: CUCM Administrative Interfaces 166 Task 2: The CCMAdmin Page 168 Chapter 9 Managing Services, Phones, and Users 169 Lab 9-1: Phone Boot Process 169 Lab 9-2: CUCM Services 170 Task 1: Remove DNS Dependencies 171 Step 1-1: Change Server Host Name to IP Address 171 Step 1-2: Change Phone References to IP Address 172 Task 2: Examine Network and Feature Services 173 Step 2-1: Examine Network Services 173 Step 2-2: Examine Feature Services 173 Task 3: Activating Feature Services and Using Help 174 Step 3-1: Service Activation Page 174 Step 3-2: Using the Help Menu 175 Step 3-3: Activate Cisco CallManager and Cisco TFTP Services 176 Task 4: Examine CUCM Licenses 176 Step 4-1: View License Unit Report 176 Lab 9-3: Autoregistration for Phones 178 Task 1: Verify That Required Services Are Ready 179 Task 2: Enable Autoregistration 179 Step 2-1: Verify Enterprise Settings for Autoregistration 179 Step 2-2: Enable Autoregistration 179 Task 3: Testing with Phones 180 Step 3-1: Connect Two Phones 180 Step 3-2: Examine the Registered Phones 181 Task 4: Cleanup 182 Step 4-1: Disable Autoregistration 182 Step 4-2: Remove Registered Phones 182 Lab 9-4: Preparing for Phone Registration 183 Task 1: Examine the Default Device Pool 184 Task 2: Communications Manager Groups 184 Example of a Cluster with Three Servers 185 Task 3: Date/Time Groups 187 Step 3-1: Create Central Time Zone Group 188 Step 3-2: Create Eastern Time Zone Group 188 Task 4: Regions 189 Step 4-1: Examine the Default Region Codecs 190 Step 4-2: Create the First Two Regions 190 Step 4-3: Modify Region Relationships 191 Step 4-4: Create a Third Region 192 Task 5: Locations 193 Task 6: Device Pools 194 Step 6-1: Create Madison Device Pool 195 Step 6-2: Create New York Device Pool 195 Step 6-3: Create Chicago Device Pool 196 Task 7: Phone Button Templates 196 Step 7-1: Create Phone Button Template 196 Step 7-2: Modify Phone Button Template 198 Task 8: Softkey Templates 199 Step 8-1: Create Softkey Template 199 Step 8-2: Modify Softkey Template 200 Task 9: Common Phone Profile 202 Task 10: Device Defaults 202 Task 11: Testing 203 Task 12: Cleanup 204 Lab 9-5: Registering Phones Manually 205 Task 1: Manually Register a Phone 205 Step 1-1: Manually Add a Phone 205 Step 1-2: Manually Add a Directory Number 207 Step 1-3: Manually Add More Directory Numbers 209 Task 2: Manually Register More Phones 210 Task 3: Test Custom Softkey Templates 210 Lab 9-6: Registering and Updating Phones Using the Bulk Administration Tool (BAT) 212 Task 1: Activate the BAT Service 213 Task 2: Examine a Phone Export File 213 Step 2-1: Export Phone Configurations 213 Step 2-2: Job Scheduler 214 Step 2-3: Download Files 215 Step 2-4: Open the Phone Export File in Microsoft Excel 216 Task 3: Download BAT File to Import Phones 217 Step 3-1: Using the BAT File 217 Step 3-2: Upload the BAT Import File 220 Task 4: Create BAT Template 221 Step 4-1: Create BAT Phone Template 221 Step 4-2: Add Lines to the BAT Phone Template 222 Task 5: Validate Data Import 224 Task 6: Complete Importing Phones 225 Task 7: Verify Phone Import 226 Task 8: Modifying Existing Phones 227 Step 8-1: Find the Phones to Update 227 Step 8-2: Update Phone Parameters 227 Lab 9-7: Adding End Users Manually 229 Task 1: Examine Administrative Users 230 Task 2: Examine User Groups 231 Task 3: Examine Roles 232 Task 4: Create New AXL Group 234 Task 5: Create the New AXL User 235 Task 6: Examine the Default Login Credential Policy 235 Task 7: Manually Create an End User 236 Task 8: Explore End User Web Pages 239 Lab 9-8: Adding End Users with the Bulk Administration Tool (BAT) 241 Task 1: Use BAT to Import End Users 241 Step 1-1: Use BAT Template 241 Step 1-2: Upload the BAT Import File 242 Step 1-3: Create BAT User Template 243 Step 1-4: Insert New Users 244 Step 1-5: Verify User Import 244 Lab 9-9: Adding End Users with LDAP Synchronization 246 Task 1: Set Up Windows Server 247 Step 1-1: Verify Server IP Address 247 Step 1-2: Configure Active Directory Sync Admin Account 247 Step 1-3: Create New Organizational Unit in Windows 250 Step 1-4: Create End Users in Windows 250 Task 2: Activate DirSync Service in CUCM 251 Task 3: Configure CUCM LDAP Synchronization 251 Step 3-1: Configure LDAP System 251 Step 3-2: Configure LDAP Directory 252 Step 3-3: Verify New Users 253 Step 3-4: Add CUCM User to Active Directory 254 Step 3-5: Resync LDAP 254 Task 4: Configure CUCM LDAP Authentication 255 Step 4-1: Configure LDAP Authentication 255 Step 4-2: Verification of End-User Passwords 256 Task 5: Clean Up 256 Chapter 10 CUCM Dial Plan 257 Lab 10-1: Call Routing 257 Task 1: Examine CUCM Call-Routing Logic 258 Step 1-1: Understanding CUCM Wildcards 258 Step 1-2: Understanding CUCM Call-Routing Logic 259 Step 1-3: Understanding CUCM Call-Routing Architecture 260 Task 2: Create Devices in CUCM 261 Step 2-1: (Optional) Create a Dummy H.323 Gateway 261 Step 2-2: Prep the Router to Become an MGCP Gateway 262 Step 2-3: Create the MGCP Gateway in CUCM 263 Step 2-4: Activating the MGCP Gateway on the Router 266 Task 3: Create Route Group in CUCM 269 Task 4: Create Route Lists in CUCM 270 Task 5: Create Route Patterns in CUCM to Build a Dial Plan to Match the North American Numbering Plan (NANP) 272 Step 5-1: Creating a Seven-Digit Local Calls Route Pattern 272 Step 5-2: Creating a Ten-Digit Local Calls Route Pattern 275 Step 5-3: Creating an Emergency Services Calls Route Pattern 276 Step 5-4: Creating a Long-Distance Calls Route Pattern 278 Step 5-5: Creating a Premium Services Blocked Calls Route Pattern 279 Step 5-6: Creating a Toll-Free Calls Route Pattern 280 Step 5-7: Creating a Service Codes Calls Route Pattern 281 Step 5-8: Creating an International Calls Route Pattern 282 Step 5-9: Examine the NANP Route Patterns 283 Lab 10-2: Class of Control-Partitions and Calling Search Spaces (CSS) 285 Task 1: Examine Partitions and Calling Search Spaces (CSS) 286 Step 1-1: Examine Partitions 286 Step 1-2: Examine Calling Search Spaces 286 Step 1-3: Examine Partitions and CSS Together 287 Step 1-4: Calculate Partitions and CSS Interactions 290 Step 1-5: Partitions and CSS for SOI 291 Task 2: Create and Assign Partitions 294 Step 2-1: Create Partitions 294 Step 2-2: Assign a Partition 294 Task 3: Create Calling Search Spaces 297 Step 3-1: Create the Mad_Restricted_CSS Calling Search Space 297 Step 3-2: Create the Mad_Guest_CSS Calling Search Space 297 Step 3-3: Create the Mad_Employee_CSS Calling Search Space 298 Step 3-4: Create the Mad_Unrestricted_CSS Calling Search Space 298 Task 4: Assign Calling Search Spaces and Partitions 298 Step 4-1: Assign a CSS and Partition to the Directory Numbers 299 Step 4-2: Assign a Partition to a Route Pattern 300 Step 4-3: Assign Partitions to All the Route Patterns 301 Step 4-4: Assign a CSS to a Gateway 302 Step 4-5: Assign a CSS to a Phone 303 Step 4-6: Experiment with Line/Phone CSS Interaction 304 Step 4-7: Challenge: Complete the Testing 305 Step 4-8: Cleanup 305 Lab 10-3: Centralized Cisco Unified Communications Manager (CUCM)-to-Branch Office Call Routing 306 Task 1: Examine Call Admission Control (CAC) 307 Step 1-1: Examine the Settings for Regions and Locations 307 Step 1-2: Examine Call Statistics on a Phone 307 Step 1-3: Change a Phone to the New York Device Pool 308 Step 1-4: Determine Bandwidth Needed for G.729 Calls 309 Step 1-5: Determine Bandwidth Needed for G.711 Calls 310 Step 1-6: Determine Bandwidth Needed for iLBC Calls 311 Step 1-7: Cleanup 312 Task 2: Implement Alternate Automatic Routing (AAR) 312 Step 2-1: Set Up Branch Office Gateway 312 Step 2-2: Enable AAR Service Parameter 315 Step 2-3: Create AAR Groups 315 Step 2-4: Update Device Pools 316 Step 2-5: Configure a Branch Office Phone 317 Step 2-6: Testing 319 Step 2-7: Verify That the AAR CSS Is Working 320 Step 2-8: Branch Office Dial Plan Challenge 321 Task 3: Implement Survivable Remote Site Telephony (SRST) and Call Forward UnRegistered (CFUR) 321 Step 3-1: Configure SRST Reference in CUCM 322 Step 3-2: Apply SRST Reference to Device Pool 323 Step 3-3: Configure Router for SRST 324 Step 3-4: Configure Dial Peers for SRST 325 Step 3-5: Configure Maximum Redirects 326 Step 3-6: Configure CFUR 326 Step 3-7: Test SRST Failover and CFUR Behavior 327 Tips to Complete Branch Office Dial Plan 328 Lab 10-4: Hunt Groups 330 Task 1: Configure Hunt Groups 331 Step 1-1: Configure Sales Agents Line Group 331 Step 1-2: Configure Managers Line Group 332 Step 1-3: Configure Hunt List 332 Step 1-4: Configure Hunt Pilot 334 Step 1-5: Testing 334 Chapter 11 CUCM Telephony Features 337 Lab 11-1: Extension Mobility 337 Task 1: Activate Extension Mobility Services and Configure Service Parameters 338 Step 1-1: Activate Extension Mobility Service 338 Step 1-2: Configure Extension Mobility Service Parameters 338 Task 2: Configure Extension Mobility IP Phone Service 340 Step 2-1: Configure the Extension Mobility IP Phone Service 340 Task 3: Create and Associate Device Profiles 341 Step 3-1: Create Default Device Profile 341 Step 3-2: Create Device Profile 341 Step 3-3: Configure Lines for the Device Profile 342 Step 3-4: Associate a Device Profile with a User 343 Step 3-5: Enable Extension Mobility on a Phone 344 Task 3: Validate Extension Mobility 344 Lab 11-2: Call Coverage Features 346 Task 1: Configure Call Park and Directed Call Park 347 Step 1-1: Configure Call Park 347 Step 1-2: Test Call Park 348 Step 1-3: Configure Directed Call Park 348 Step 1-4: Test Directed Call Park 349 Task 2: Configure Call Pickup 349 Step 2-1: Create a Call Pickup Group 349 Step 2-2: Assign a Call Pickup Group to a Phone 349 Step 2-3: Test Call Pickup 350 Task 3: Configure Shared Lines 351 Step 3-1: Create a New Directory Number 351 Step 3-2: Assign Directory Number to Second Phone 351 Step 3-3: Test Shared Lines 352 Task 4: Configure Barge and Privacy 352 Step 4-1: Configure System Parameters for Barge 352 Step 4-2: Disable Barge on a Phone 353 Step 4-3: Testing Barge 354 Task 5: Configure Intercom 354 Step 5-1: Create Intercom Partitions 354 Step 5-2: Create Intercom Numbers 355 Step 5-3: Configure Intercom on First Phone 356 Step 5-4: Configure Intercom on Second Phone 358 Step 5-5: Testing Intercom 359 Step 5-6: Intercom Challenge 359 Task 6: Configure Native Presence 359 Step 6-1: Configure Phone Button Template (BLF Speed Dials) 359 Step 6-2: Enable BLF Speed Dials 360 Chapter 12 CUCM Mobility Features 363 Lab 12-1: Mobile Connect 363 Task 1: Enable Users and Phones for Mobile Connect 364 Step 1-1: Configure User to Use Mobile Connect 364 Step 1-2: Configure Softkey Template 365 Step 1-3: Configure Phone for Mobile Connect 367 Task 2: Create Remote Destinations and Remote Destination Profiles 368 Step 2-1: Create Remote Destination Profile 368 Step 2-2: Create Remote Destinations. 369 Task 3: Configure and Apply Access Lists 371 Step 3-1: Create Allowed Number Access List 372 Step 3-2: Create Blocked Number Access List 373 Step 3-3: Apply Access Lists 374 Task 4: Testing Mobile Connect 374 Step 4-1: Mobile Connect-Forwarding to Remote Destination 374 Step 4-2: Mobile Connect-Blocking 375 Lab 12-2: Mobile Voice Access 376 Task 1: Enable MVA 377 Step 1-1: Activate the MVA Service 377 Step 1-2: Configure Service Parameters for MVA 377 Task 2: Configure Users for MVA 377 Step 2-1: Enable MVA for the User 377 Task 3: Configure MVA 378 Step 3-1: Configure MVA Media Resource 378 Step 3-2: Examine IOS Gateway Configuration 379 Part IV: Voicemail and Presence Solutions Chapter 13 Cisco Unity Connection 381 Lab 13-1: Integrating CUC with CUCM 381 Task 1: Create SCCP Ports for CUCM Connections to CUC 382 Step 1-1: Add Voice Mail Ports Using the Wizard 382 Step 1-2: Add Ports Using the Wizard 383 Step 1-3: Configure Device Information Using the Wizard 384 Step 1-4: Configure Directory Numbers Using the Wizard 384 Step 1-5: Configure Line Group Using the Wizard 385 Step 1-6: Wizard Confirmation 385 Step 1-7: Wizard Summary 385 Step 1-8: Create Hunt List 386 Step 1-9: Create Hunt Pilot 387 Step 1-10: Create Message Waiting Indicator On 388 Step 1-11: Create Message Waiting Indicator Off 389 Step 1-12: Create Voice Mail Pilot 389 Step 1-13: Create Voice Mail Profile 390 Task 2: Configure CUC for SCCP Connection to CUCM 390 Step 2-1: Configure Phone System 390 Step 2-2: Configure Port Group 391 Step 2-3: Configure SCCP Port 392 Step 2-4: Test the CUCM-to-CUC Connection 393 Task 3: Create SIP Trunk for CUCM Connections to CUC 393 Step 3-1: Configure SIP Trunk Security Profile 394 Step 3-2: Configure SIP Trunk 395 Step 3-3: Configure Route Pattern 396 Step 3-4: Create SIP Voice Mail Pilot 397 Step 3-5: Create Voice Mail Profile 398 Step 3-6: Assign SIP Voice Mail Profile to a Phone 399 Task 4: Configure CUC for SIP Connection to CUCM 399 Step 4-1: Configure Phone System 399 Step 4-2: Configure SIP Port Group 400 Step 4-3: Configure SIP Port 400 Step 4-4: Test the CUCM-to-CUC Connection 401 Task 5: Using the Real-Time Monitoring Tool (RTMT) to Examine Voice Mail Call Flow 401 Step 5-1: Download and Install RTMT 401 Step 5-2: Examine Voice Mail Ports Using RTMT 402 Lab 13-2: Configuring Cisco Unity Connection (CUC) Templates and Manually Adding a User 405 Task 1: CUC Authentication Rules and Class of Service 406 Step 1-1: Examine Authentication Rules 406 Step 1-2: Configure Authentication Rules 407 Step 1-3: Examine Class of Service 408 Task 2: CUC User Template 409 Step 2-1: Examine the User Template 409 Step 2-2: Create a User Template 410 Task 3: Configure CUC Users 412 Step 3-1: Configure User with the Custom Template 412 Step 3-2: Test User Voice Mailbox 414 Task 4: Update CUCM Directory Numbers to Use Voice Mail 414 Step 4-1: Configure Voice Mail on a Directory Number 414 Step 4-2: Configure Voice Mail on a Directory Number 415 Step 4-3: Test Call Forwarding to Voice Mail 416 Lab 13-3: Adding Users to Cisco Unity Connection (CUC) from Cisco Unified Communications Manager (CUCM) and Using the Bulk Administration Tool (BAT) 418 Task 1: Configure CUC to Import Users from CUCM 418 Step 1-1: Activate AXL Web Service on CUCM 419 Step 1-2: Create AXL User Account 419 Step 1-3: Configure AXL Services in CUC 419 Step 1-4: Configure User Accounts in CUCM 420 Step 1-5: Import CUCM Users into CUC 421 Step 1-6: Examine Imported User 421 Task 2: Use BAT to Import Users into CUC 422 Step 2-1: Export Users 422 Chapter 14 Cisco Unified Presence 425 Lab 14-1: Configuring Cisco Unified Presence Server 425 Task 1: Configure CUCM for CUPS Functionality 426 Step 1-1: Activate Services 426 Step 1-2: Add CUPS as an Application Server 426 Step 1-3: Add an AXL Group and User 427 Step 1-4: Add a CTI-Enabled Group 427 Step 1-5: Add a CTI User 428 Step 1-6: Add an IP Phone Messenger User 428 Step 1-7: Add the IP Phone Messenger Service 429 Step 1-8: Subscribe Phones to IP Phone Messenger 430 Step 1-9: Add a SIP Trunk Security Profile 430 Step 1-10: Add SIP Publish Trunk 431 Step 1-11: Enable Users for Presence Functionality 432 Task 2: Configure CUPS Connectivity to CUCM 433 Step 2-1: Access the CUPS Web Administration Page 434 Step 2-2: Upload a License File (Optional) 435 Step 2-3: Activate Services 436 Step 2-4: Add a Presence Gateway 436 Step 2-5: Add CUCM as a Presence Gateway 437 Step 2-6: Activating Desk Phone Control/Microsoft RCC 438 Step 2-7: Enable Users for Desk Phone Control/Microsoft RCC 439 Step 2-8: Activate the IP Phone Messenger 439 Task 3: Configure CUPC/Jabber Profile 440 Step 3-1: Configure CUPC Settings 441 Step 3-2: Configure CUPC Voicemail-Voicemail Server 441 Step 3-3: Configure CUPC Voicemail-Mailstore 442 Step 3-4: Configure CUPC Voicemail-Voicemail Profile 443 Step 3-5: Configure CUPC Conferencing (Optional) 444 Step 3-6: Configure CUPC CTI Access 446 Step 3-7a : Configure CUPC CTI Gateway Profile for CUPS Version 8.6.3 or Greater 446 Step 3-7b: Configure CUPC CTI Gateway Profile CUPS Version Prior to 8.6.3 447 Step 3-8: Configure CUPC LDAP Access 448 Step 3-9: Configuring CUPC LDAP Access 449 Step 3-10: Configure a CUPC Audio Profile 450 Step 3-11: Configure a CUPC CCMCIP Profile 450 Step 3-12: Enable User Calendar Integration (Optional) 451 Task 4: Create CSF Devices in CUCM 452 Step 4-1: User/Desk Phone Association 452 Step 4-2: Create CSF Device in CUCM 454 Part V: Management and Troubleshooting Chapter 15 Troubleshooting Cisco Unified Communications Manager Express (CUCME) 457 Lab 15-1: Troubleshooting Process 457 Task 1: Complete the Troubleshooting Methodology Diagram 458 Task 2: Phone Boot Process 458 Lab 15-2: Troubleshooting CUCME Configuration 459 Task 1: Desired Configuration 459 Task 2: Router Configuration 460 Task 3: Switch Configuration 463 Chapter 16 Troubleshooting CUCM 465 Lab 16-1: Troubleshooting Process 465 Task 1: Complete the Troubleshooting Methodology Diagram 465 Task 2-1: Understand the Phone Boot Process 466 Task 2-2: Playing `What If?` 466 Task 3: Dialed Number Analyzer 469 Step 3-1: Activate Services 469 Step 3-2: Dialed Number Analyzer 469 Task 4: CUCM Reports 473 Step 4-1: Route Plan Report 473 Step 4-2: Cisco Unified Reporting 475 Step 4-3: Call Detail Record Analysis and Reporting 475 Step 4-4: Real Time Monitoring Tool (RTMT) 476 Step 4-5: Disaster Recovery System 479 Chapter 17 Monitoring Cisco Unity Connection 481 Lab 17-1: Cisco Unity Connection Reports 481 Task 1: Prepare the System 482 Step 1-1: Leave Unheard Messages 482 Step 1-2: Examine Authentication Rule Settings 482 Step 1-3: Lock Out an Account 482 Step 1-4: Adjust Report Configuration 482 Task 2: Cisco Unity Connection Serviceability Page 483 Step 2-1: Access the Cisco Unity Connection Serviceability Page 483 Step 2-2: Examine the Users Report 484 Step 2-3: Examine the User Lockout Report 485 Step 2-4: Examine the Phone Interface Failed Logon Report 485 Step 2-5: Examine the User Message Activity Report 486 Step 2-6: Examine Other Reports 486 Task 3: Real-Time Monitoring Tool and Serviceability Reports Archive 487 Step 3-1: Activate the Cisco Serviceability Reporter Service 487 Step 3-2: Examine RTMT Reports 487 Part VI: Appendixes Appendix A IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs 489 Appendix B IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8-14 and 16-17) 495 Appendix C Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in VMware Workstation 501 Appendix D Configuring the Cisco Unified Communications Manager Express Router 531 Appendix E PSTN Simulator 547 TOC, 12/20/2012, 9781587132995show more

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