CCNA Voice Exam Cram

CCNA Voice Exam Cram

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CCNA Voice Exam Cram



IIUC Exam 640-460



David Bateman

William Burton, CCIE No. 1119



In this book you'll learn how to



Understand digital and analog circuits
Use voice signaling protocols
Connect your VoIP system to the rest of the world
Configure your network to support VoIP
Configure QoS and Cisco AutoQoS
Configure Cisco Unified CME to support endpoints and connect to a service provider
Configure Cisco Unity Express
Implement business features
Maintain and troubleshoot Cisco Unified CME and Cisco Unity Express
Implement the Smart Business Communications System



WRITTEN BY LEADING EXPERTs:



David Bateman is a certified Cisco instructor with more than 20 years of internetworking experience. David is currently the director of curriculum development for Skyline-ATS.



William Burton, CCIE No. 1119, CCVP, CCNP, CCVA, CCNA, is an author, instructor, and IT implementer with more than 35 years of experience. Mr. Burton's experience includes small to global network architecture and deployments for federal agencies, state and local governments, corporations, and educational institutions.



CD Features Test Engine Powered by MeasureUp!



This book includes a CD-ROM that features



Complete coverage of CCNA Voice exam objectives
Practice exams with detailed explanations of correct and incorrect answers
Multiple exam modes
An electronic copy of the book



informit.com/examcram

ISBN-13: 978-0-7897-3799-1

ISBN-10: 0-7897-3799-X
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Product details

  • Mixed media product | 456 pages
  • 149.86 x 223.52 x 35.56mm | 635.03g
  • Pearson It Certification
  • Upper Saddle River, United States
  • English
  • 078973799X
  • 9780789737991
  • 1,625,457

Back cover copy

CCNA Voice Exam Cram IIUC Exam 640-460 David Bateman William Burton, CCIE No. 1119 In this book you'll learn how to Understand digital and analog circuits Use voice signaling protocols Connect your VoIP system to the rest of the world Configure your network to support VoIP Configure QoS and Cisco AutoQoS Configure Cisco Unified CME to support endpoints and connect to a service provider Configure Cisco Unity Express Implement business features Maintain and troubleshoot Cisco Unified CME and Cisco Unity Express Implement the Smart Business Communications System WRITTEN BY LEADING EXPERTs: David Bateman is a certified Cisco instructor with more than 20 years of internetworking experience. David is currently the director of curriculum development for Skyline-ATS. William Burton, CCIE No. 1119, CCVP, CCNP, CCVA, CCNA, is an author, instructor, and IT implementer with more than 35 years of experience. Mr. Burton's experience includes small to global network architecture and deployments for federal agencies, state and local governments, corporations, and educational institutions. CD Features Test Engine Powered by MeasureUp! This book includes a CD-ROM that features Complete coverage of CCNA Voice exam objectives Practice exams with detailed explanations of correct and incorrect answers Multiple exam modes An electronic copy of the book informit.com/examcram ISBN-13: 978-0-7897-3799-1 ISBN-10: 0-7897-3799-X
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Table of contents

Introduction

Self Assessment

Part I: Traditional Telephony

CHAPTER 1:Traditional Telephony Overview

Understanding the Legacy PSTN

Business Phone Systems

Call Signaling

Supervisory Signaling

Addressing

Informational

PSTN Call Setup

Numbering Plans

E.164 Addressing

Exam Prep Questions

Answers to Exam Prep Questions

CHAPTER 2:Introducing Analog Circuits

Analog Telephone Components

Foreign Exchange Trunks

Foreign Exchange Station

Foreign Exchange Office

Understanding Circuit Types

Loop Start

Ground Start

E&M

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 3: Introducing Digital Circuits

From Analog to Digital: Coder/Decoder (Codec) Revealed

Sampling

Quantization

Encoding Quantized Values to Binary

Compression

Introducing TDM

Understanding Circuit Types

T1 Circuits

E1 Circuits

Understanding Signaling Types

Channel-Associated Signaling (CAS)

CCS

Summary

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

Part II: VoIP

CHAPTER 4: Voice to VoIP

Introducing Digital Signal Processors

Understanding Transport Protocols

Real-Time Transport Protocol

Real-Time Transport Control Protocol

Packetizing Voice Streams

G.711 Codec

G.729 Codec

Understanding Codecs

Comparing G.729 and G.729a Codecs

Understanding the Effect of VAD

Additional DSP Functions

Echo Cancellation

Conferencing

Transcoding and Media Termination Point

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 5: Functions of VoIP Signaling Protocols

SCCP

H.323

MGCP

SIP

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 6: Connecting Your VoIP System to the Rest of the World

Understanding Gateways

Analog Gateways and Voice Ports

Digital Gateways and Voice Ports

Digital Gateways

Understanding Call Legs

Understanding Dial Peers

Dial Peer Overview

POTS Dial Peers

VoIP Dial Peers

Dial Peer Commands

Matching Dial Peers

Using Internet Telephony Service Providers

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 7: Configuring the Network to Support VoIP

Understanding the Theory of Voice VLANs

Configuring Voice VLANs

VLANs and an External Router

Router with Built-in Switch Ports

Power over Ethernet

Essential Network Services: DHCP and NTP

DHCP Services

DHCP Relay Service

Network Time Protocol

Understanding the Phone Bootup Process

Installing Cisco IP Phone Firmware and XML Configuration Files

Firmware

Device Configuration XML File

Default XML File

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 8: Reviewing QoS and Configuring the Cisco AutoQoS Feature

Defining QoS

Why Converged Networks Need QoS

Networks Before Convergence

Networks After Convergence

Measurable QoS Issues: Bandwidth, Delay, Loss, and Jitter

Bandwidth Capacity

End-to-End Delay

Packet Loss

Variation of Delay: Jitter

Techniques to Solve QoS Issues

QoS Traffic Tagging for IP and LAN Traffic

The IP Header TOS Field

The CoS Field for Layer 2 Frames

Understanding QoS Traffic Requirements

Voice

Video

Data

Building a QoS Policy for Converged Networks

Identifying the Network Traffic

Divide the Traffic into Service Classes

Define Policies for Each Service Class

An AutoQoS Primer

Trust Boundaries

Cisco Devices That Support AutoQoS

Exam Prep Questions

Answers to Exam Prep Questions

Part III: Cisco Unified CME and Unity Express in Business

CHAPTER 9: Introducing Cisco Unified CME

Understanding the Benefits of Cisco Unified CME

Understanding Cisco Unified CME Features

Phone Features

System Features

Trunk Features

Voicemail Features

Knowing the Hardware and Software Requirements

Required Platform

Software and Licensing

Exploring Supported Endpoints

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 10: Configuring Cisco Unified CME to Support Endpoints

Ephones and Ephone-dns

Configuring Ephones

Configuring Ephone-dns

Configuring Telephony Service

Telephony Service Commands

Firmware Provisioning

Registration Configuration

Endpoint Verification

Endpoint Reboot

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 11: Configuring Cisco Unity Express

Setting Up Cisco Unity Express Voicemail

Cisco Unity Express Platforms and Capacities

Cisco Unity Express Features and Functionality

Preintegration CLI Configuration

Installation and Upgrade Procedure

GUI Initialization Wizard

Using Cisco Auto Attendant

Activating the Auto Attendant

Managing Prompts with the GUI and AVT (TUI)

Troubleshooting Cisco Unity Express

Host Router CLI Tools

Exam Prep Questions

Answers to Exam Prep Questions

CHAPTER 12: Implementing Business Features

Configuring Common Features

Call Forward

Call Transfer

Call Park

Call Pickup Groups

Intercom

Configuring Additional Features

Paging

MOH

Directory Services

Call Blocking

Call Accounting

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 13: Maintaining and Troubleshooting Cisco Unified CME

Backup and Restore

Troubleshooting the Cisco Unified CME Installation

Initial IP Phone Activation and Registration Issues

Common show Commands Used to Verify CUCME Operations

Exam Prep Questions

Answers to Exam Prep Questions

Part IV: Cisco Smart Business Communications System

CHAPTER 14: Introducing the Smart Business Communications System

SBCS Overview

Cisco Unified Communications 500 Series Platform

Catalyst Express Switches

Supported Endpoints

Using Additional SBCS Features

SBCS Wireless Features

SBCS Security Features

Understanding the Cisco Configuration Assistant

Exam Prep Questions

Answers to Exam Prep Questions

Suggested Reading and Resources

CHAPTER 15: Implementing the Smart Business Communications System

Installing CCA and Managing the SBCS

Setup

Device Properties

Graphical Views

Upgrading

File Management

Cisco Configuration Assistant: Voice Configuration

Device

System

Network

Auto Attendant and Voicemail

SIP Trunk

Voice Features

Dial Plan

Users

Cisco Configuration Assistant: System Configuration

Configure Port Settings

Configure Security

Configure Wireless

Configure Routing

Monitoring SBCS with CCA

View the Health of a Cisco Smart Business Communications System

Review and Respond to Cisco Smart Business Communications System Events

Review and Respond to Cisco Smart Business Communications System Messages

Maintaining SBCS with CCA

Software Upgrade

Back Up and Restore Device Configurations

Reset a Cisco Smart Business Communications System to a Factory Default State

Exam Prep Questions

Answers to Exam Prep Questions

Part V: Practice Exams and Answers

CHAPTER 16: Practice Exam 1

CHAPTER 17: Practice Exam 1 Answer Key

CHAPTER 18: Practice Exam 2

CHAPTER 19: Practice Exam 2 Answer Key

Part VI: Appendixes

Appendix A: Cisco Unified Communications Overview

Appendix B: What's on the CD-ROM

Glossary



078973799x TOC 12/19/2008
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About William Burton

David J. Batemanis a certified Cisco instructor with more than 20 years of internetworking experience. In addition to teaching, he is involved in authoring courses and books, including Configuring Cisco CallManager and Unity: A Step-by-Step Guide, published by Cisco Press. David currently is the director of curriculum development for Skyline-ATS. His years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but also explains how technologies can be used to address various business needs.



William E. Burton,CCSI, CCIE No. 1119, CCVP, CCNP, CCVA, CCNA, is an author, instructor, and IT implementer with more than 35 years of experience. Mr. Burton's experience includes small to global network architecture and deployments for federal agencies, state and local governments, corporations, and educational institutions. He also has extensive programming experience in the telephony arena at AT&T Long Lines and Bell Labs.
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