The Business of Talk

The Business of Talk : Organizations in Action

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In this book Deirdre Boden makes a bold and original contribution to the study of business firms and to the analysis of organizations in general. Like all other organizations, business firms are run primarily through talk - who talks to whom, at what point, how, and in what way determines how the organization works, on a day-to-day level as well as over time. Boden develops a radical critique of existing organizational theory and is able to point a way towards future research and thinking in the area.The book includes numerous illustrations of the significance of conversation analysis as a means of studying organizational structures. It is a major contribution to social theory as well as to the more specific field of organizational study. Talk, Boden shows, links the microsettings of interaction with large-scale properties of organizational settings. This book will surely be regarded as one of the most innovative studies in its area to have appeared over the past more

Product details

  • Paperback | 288 pages
  • 150 x 224 x 22mm | 458.13g
  • Polity Press
  • Oxford, United Kingdom
  • English
  • 0
  • 074561356X
  • 9780745613567

Table of contents

Preface and Acknowledgements. Introduction. 1. Talk and Organization. 2. Organizations in Action. 3. Talk as Social Action. 4. The Interaction Order of Organizations. 5. Conversational Procedures and Organizational Practices. 6. Information, Interaction and Institution. 7. Organizational Agendas. 8. Local Logic and Organizational Rationality. 9. The Business of Talk. Appendix I: Notes on Transcription Conventions. Bibliography. . more

Review quote

'This is a masterful synthesis of issues in organisational theory with insights drawn from ethnomethodology and conversation analysis. It embodies a genuine meeting between the concerns and preoccupations of the two fields and will enrich both.' John Heritage, University of California at Los Angeles 'This is a book neither for the faint-hearted, nor for the beginner. It makes thoroughly enjoyable and often challenging reading. It is boldly ethno-methodological and necessarily so, because the task it undertakes calls for an uncompromising stance.' Language Awareness '... Deirdre Boden presents the reader with an extensive theoretical introduction to conversational analysis, its use as a framework for organizational understanding and numerous empirical examples drawn from her own research program.... ... Boden's work gradually and carefully constructs a theory of 'doing organization' which she develops and reveals through the arrangement and design of conversational exchanges. It is a book rich in theoretical, methodological and empirical insights.' Management Learningshow more

About Deirdre Boden

Deirdre Boden is the author and editor of several previous books including Talk and Social Structure (Edited with Don H. Zimmerman, Polity, 1991).show more

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