The Business of Talk

The Business of Talk : Organizations in Action

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In this book, Deirdre Boden contributes to the study of business firms and to the analysis of organizations in general. Like all other organizations, business firms are run primarily through talk - who talks to whom, at what point, how and in what way determines how the organization works, on a day-to-day level as well as over time. Boden develops a critique of existing organizational theory and is able to point a way towards future research and thinking in the area. The book includes numerous illustrations of the significance of conversational analysis as a means of studying organizational structures. It should prove an important contribution to social theory as well as to the more specific field of organizational study. Talk, Boden shows, links the microsettings of interaction with large-scale properties of organizational settings.
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Product details

  • Paperback | 280 pages
  • 152 x 229mm
  • Polity Press
  • Oxford, United Kingdom
  • bibliography, index
  • 0745602924
  • 9780745602929

Table of contents

1. Talk and Organization. 2. Organizations in Action. 3. Talk as Social Action. 4. The Interaction Order of Organizations. 5. Conversational Procedures and Organizational Practices. 6. Information, Interaction and Institution. 7. Organizational Agendas. 8. Local Logic and Organizational Rationality. 9. The Business of Talk. Appendix I: Notes on Transcription Conventions.
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